PO Boxes &
Private Bags

The secure and convenient way to receive your parcels and letters and collect them when it suits.

PO Boxes &
Private Bags

The secure and convenient way to receive your parcels and letters and collect them when it suits.

Enjoy the benefits of having a PO Box

Keep your home address private

Never miss a parcel delivery again

Keep the same address if you move

Securely store your mail when you are away

 

Choose the right option for you

 

Standard lobby

Less than 50 items per day

Standard PO Box service available at 640+ locations nationwide. 

$185 - $380 (find your price)

  • Collect from 9:00am
  • 640+ locations
  • Email notifications at select lobbies
  • Get your mail couriered to you for a fee

Sorting
5 day sorting
6 day sorting (incl. Saturday)

Available for
Domestic customers, farmers and business customers

Priority lobby

Less than 50 items per day

Priority PO Box service available at 16 mail centres nationwide. Best for those requiring early collection.

$200 - $395 (find your price)

  • Collect from 7:30am
  • 16 locations
  • Email notifications at select lobbies
  • Get your mail couriered to you for a fee

Sorting
5 day sorting
6 day sorting (incl. Saturday)

Available for
Domestic customers, farmers and business customers

Private Bag

More than 50 items per day

Best for those receiving large amounts of postal mail every day. 

$480

  • Collect from 9:00am (or 6:00am if a Priority lobby)
  • 63 locations
  • Email notifications at select lobbies
  • Get your mail couriered to you for a fee

Sorting
5 day sorting
 

Available for
Domestic customers, farmers and business customers

About box sizes

We offer small and large box sizes to suit your needs. A large box is best if you frequently receive larger size items, e.g. magazines or A4 envelopes. Check if a large box is available at your lobby by emailing our PO Box team.

Lobby locations

Find a Standard Lobby location closest to you by using the Find NZ Post tool and filter by Box Lobby.

Find the Priority lobby locations below. For a full list of all PO Box or Private Bag lobbies, search our Find a store tool.

District Priority lobby
Albany Albany Box Lobby
110 Don Mckinnon Dr
Albany
Auckland 0632
Auckland Central Victoria Street West Box Lobby
151 Victoria Street West
Auckland Central
Auckland 1010
Auckland Central Shortland Street Box Lobby
69 Shortland Street
Auckland Central
Auckland 1010
Botany Botany Box Lobby
5 Te Koha Road
East Tamaki
Auckland 2013
Highbrook HIghbrook Box Lobby
122 Kerwyn Avenue
East Tamaki
Auckland 2013
Manukau City Manukau City Box Lobby
5 Freeman Way
Manukau
Auckland 2104
Hamiton Waikato Mail Centre
536 Anglesea Street
Hamilton Central
Hamilton 3204
Tauranga Tauranga Mail Centre
65 Chapel Street
Tauranga 3110
Rotorua Rotorua Mail Centre
4 Waterford Street
Mangakakahi
Rotorua 3015
Napier Hawkes Bay Mail Centre
136 Taradale Road
Pirimai
Napier 4112
Manawatu - Palmerston North Palmerston North Central Box Lobby
328 Church Street
Palmerston North 4410
Lower Hutt Wellington Mail Centre
47 The Esplanade
Petone
Lower Hutt 5012
Wellington Central Wellington Box Lobby
7 Waterloo Quay
Pipitea
Wellington 6011
Christchurch Cashel Box Lobby
67 Cashel Street
Christchurch Central
Christchurch 8013
Timaru Timaru Box Lobby
21A Strathallan Street
Timaru 7910
Dunedin Dunedin Box Lobby
243 Princes Street
Dunedin Central
Dunedin 9016

Find the Private Bag lobby locations below. If you would like to open a Private Bag at a location that isn’t on this list, please email the PO Box team to enquire about availability. For a full list of all PO Box or Private Bag lobbies, search our Find a store tool.

Auckland & Northland

District Private Bag lobby Service
Albany 110 Don Mckinnon Dr
Albany
Auckland 0632
Priority
Auckland Central 151 Victoria Street West
Auckland Central
Auckland 1010
Priority
Auckland Central 69 Shortland Street
Auckland Central
Auckland 1010
Priority
Botany 5 Te Koha Road
East Tamaki
Auckland 2013
Priority
Ellerslie 95 Main Highway
Ellerslie
Auckland 1051
Standard
Henderson 7 Catherine Street
Henderson
Auckland 0612
Standard
Highbrook 122 Kerwyn Avenue
East Tamaki
Auckland 2013
Priority
Howick 60 Picton Street
Howick
Auckland 2014
Standard
Kaikohe 144 Broadway
Kaikohe 0405
Standard
Kaitaia 104 Commerce Street
Kaitaia 0410
Standard
Kerikeri 6 Hobson Avenue
Kerikeri 0230
Standard
Manukau City 5 Freeman Way
Manukau
Auckland 2104
Priority
Mount Roskill 969 Dominion Road
Mount Roskill
Auckland 1041
Standard
New Lynn 3062 Great North Road
New Lynn
Auckland 0600
Standard
Newmarket 416 Broadway
Epsom
Auckland 1023
Standard
Onehunga 241 Onehunga Mall
Onehunga
Auckland 1061
Standard
Otahuhu 350 Great South Road
Otahuhu
Auckland 1062
Standard
Paihia 2/39 Williams Road
Paihia 0200
Standard
Panmure 76 Queens Road
Panmure
Auckland 1072
Standard
Papakura 138 Great South Road
Papakura
Auckland 2110
Standard
Parnell 299 Parnell Road
Parnell
Auckland 1052
Standard
Penrose 39 Station Road
Penrose
Auckland 1061
Standard
Ponsonby 320 Ponsonby Road
Ponsonby
Auckland 1011
Standard
Pukekohe 2/65 Edinburgh Street
Pukekohe
Auckland 2120
Standard
Remuera 2A Victoria Avenue
Remuera
Auckland 1050
Standard
Takapuna

28 Hurstmere Road,
Takapuna
Auckland 0622

Standard
Whangarei 1/117 Maunu Road
Woodhill
Whangarei 0110
Standard
 

Waikato & Bay of Plenty

District Private Bag lobby Service
Hamiton Waikato Mail Centre
536 Anglesea Street
Hamilton Central
Hamilton 3204
Priority
Rotorua Rotorua Mail Centre
1218 Tutanekai Street
Rotorua 3010
Standard
Taupo Taupo Mail Centre
29 Totara Street
Taupo 3330
Standard
Tauranga Tauranga Mail Centre
17 Grey Street
Tauranga 3110
Standard
Thames 517 Pollen Street
Thames 3500
Standard
Tokoroa 22 Bridge Street
Tokoroa 3420
Standard
Whakatane 197 The Strand
Whakatane 3120
Standard
 

Hawke's Bay & Gisborne

District Private Bag lobby Service
Gisborne 123 Childers Road
Gisborne 4010
Standard
Hastings 100 Heretaunga Street West
Hastings 4122
Standard
Napier Hawke's Bay Mail Centre
136 Taradale Road
Pirimai
Napier 4112
Priority
 

Manawatū, Whanganui & Taranaki

District Private Bag lobby Service
New Plymouth 4 Egmont Street
New Plymouth 4310
Standard
Palmerston North Manawatu Box Lobby
9 Matthews Avenue
Takaro
Palmerston North 4410
Standard
 

Wellington

District Private Bag lobby Service
Levin 228 Oxford Street
Levin 5510
Standard
Lower Hutt Wellington Mail Centre
47 The Esplanade
Petone
Lower Hutt 5012
Priority
Lower Hutt 21 Andrews Avenue
Hutt Central
Lower Hutt 5010
Standard
Masterton 183 Queen Street
Masterton 5810
Standard
Paraparaumu 17 Seaview Road
Paraparaumu Beach
Paraparaumu 5032
Standard
Porirua 2/10 Semple Street
Porirua City Centre
Porirua 5022
Standard
Upper Hutt 207 Main Street
Upper Hutt
Wellington 5018
Standard
Wellington Central 7 Waterloo Quay
Pipitea
Wellington 6011
Priority
 

Nelson, Tasman & Marlborough

District Private Bag lobby Service
Blenheim 1 Main Street
Blenheim 7201
Standard
Havelock 60 Main Road
Havelock 7100
Standard
Nelson 209 Hardy Street
Nelson 7010
Standard
Picton 1/100 High Street
Picton 7220
Standard
 

Canterbury & West Coast

District Private Bag lobby Service
Christchurch Orchard Road Box Lobby
145 Orchard Road
Harewood
Christchurch 8051
Standard
Christchurch Cashel Box Lobby
67 Cashel Street
Christchurch Central
Christchurch 8013
Priority
Greymouth 36 Tainui Street
Greymouth 7805
Standard
Hokitika 15 Weld Street
Hokitika 7810
Standard
Timaru 21A Strathallan Street
Timaru 7910
Priority
Westport 155 Palmerston Street
Westport 7825
Standard
 

Otago & Southland

District Private Bag lobby Service
Alexandra 66 Tarbert Street
Alexandra 9320
Standard
Dunedin 243 Princes Street
Dunedin Central
Dunedin 9016
Priority
Invercargill 51 Don Street
Invercargill 9810
Standard
Oamaru 2 Severn Street
Oamaru 9400
Standard
Queenstown 43 Ballarat Street
Queenstown 9300
Standard
Wanaka 2/10 Umbers Street
Wanaka 9305
Standard
Close up shot of PO Boxes
Close up shot of PO Boxes

How do I open a PO Box?

Once you know the type of box you need and where, complete an Application form at your local NZ Post store, or Box Lobby where you want to locate your PO Box. Bring the annual fee and proof of ID. If applying for a business, also bring a letter of authorisation on business letterhead.

Manage my PO Box

Close up shot of PO Boxes
Close up shot of PO Boxes

How do I renew my PO Box?

Your PO Box or Private Bag can be renewed online using your credit card, by internet banking, or at an NZ Post store with bill payment services. Remember to bring your renewal invoice with the barcode to the store to complete payment.

Update my details

To amend your contact details, billing address, or opt-out of circulars, please visit your Box Lobby or NZ Post store and complete an Amend Form.

Building

Transfer to another location

To move your PO Box to another location, visit your Box Lobby or NZ Post store and complete a Transfer Form. You should also set up a temporary redirection.

Private box

Close my PO Box

Complete a Closure Form at your Box Lobby or NZ Post store. Bring your keys and proof of ID. For a business also bring a letter of authorisation on business letterhead.

Set up notifications online

Visit your Box Lobby only when there's something to pick up. Check below if your lobby offers free email notifications, then set it up online.

Set up notifications

Box Lobby Address
Albany 110 Don McKinnon Dr
Albany
Auckland 0632
Airport Oaks Airport Oaks Pharmacy
149C Kirkbride Road
Mangere
Auckland 2022
Auckland Central 23 Customs Street East
Auckland Central
Auckland 1010
Auckland Central 69 Shortland Street
Auckland Central
Auckland 1010
Auckland Central 151 Victoria Street West
Auckland Central
Auckland 1010
Auckland Central 44 Wellesley Street West
Auckland Central
Auckland 1010
Birkenhead 22 Mokoia Road
Birkenhead
Auckland 0626
Botany 5 Te Koha Road
East Tamaki
Auckland 2013
Browns Bay 55 Clyde Road
Browns Bay
Auckland 0630
Dargaville 80 Victoria Street
Dargaville 0310
Devonport 18 Clarence Street
Devonport
Auckland 0624
Drury 1/231 Great South Road
Drury
Auckland 2113
Ellerslie 95 Main Highway
Ellerslie
Auckland 1051
Glen Eden 4/20 Oates Road
Glen Eden
Auckland 0641
Glen Innes 280 Apirana Avenue
Glen Innes
Auckland 1072
Glenfield 385 Glenfield Road
Glenfield
Auckland 0629
Grafton Symonds Street Box Lobby
1/181 Khyber Pass Road
Grafton
Auckland 1023
Greenlane 205 Great South Road
Greenlane
Auckland 1051
Half Moon Bay 491 Pakuranga Road
Half Moon Bay
Auckland 2010
Henderson 7 Catherine Street
Henderson
Auckland 0612
Highbrook 122 Kerwyn Avenue
East Tamaki
Auckland 2013
Howick 60 Picton Street
Howick
Auckland 2014
Kaikohe 144 Broadway
Kaikohe
0405
Kaitaia 104 Commerce Street
Kaitaia 0410
Kamo Kamo
0112
Kumeu 88 Main Road
Kumeu 0810
Manukau City 5 Freeman Way
Manukau
Auckland 2104
Manurewa 181 Great South Road
Manurewa
Auckland 2102
Massey Royal Heights Box Lobby
18/138 Royal Road
Massey
Auckland 0614
Meadowbank Meadowbank Shopping Centre
35 Saint Johns Road
Meadowbank
Auckland 1072
Milford Paper Power Milford
115 Kitchener Road
Milford
Auckland 0620
Mission Bay Eastridge
215 Kepa Road
Mission Bay
Auckland 1071
Mount Albert St Lukes Box Lobby
80 St Lukes Road
Mount Albert
Auckland 1025
Mount Roskill 969 Dominion Road
Mount Roskill
Auckland 1041
Mt Eden UCare Health
371 Dominion Road
Mt Eden
Auckland 1024
Mt Wellington Sylvia Park Box Lobby
286 Mount Wellington Highway
Mount Wellington
Auckland 1060
New Lynn 3062 Great North Road
New Lynn
Auckland 0600
Newmarket 416 Broadway
Epsom
Auckland 1023
North Harbour 65 Paul Matthews Road
Rosedale
Auckland 0632
North Shore 2A Porana Road
Wairau Valley
Auckland 0627
Northcote Mitchell's Paper Power
3 Pearn Crescent
Northcote
Auckland 0627
Onehunga 241 Onehunga Mall
Onehunga
Auckland 1061
Otahuhu 350 Great South Road
Otahuhu
Auckland 1062
Pakuranga 123 Pakuranga Road
Pakuranga
Auckland 2010
Panmure 76 Queens Road
Panmure
Auckland 1072
Papakura 138 Great South Road
Papakura
Auckland 2110
Papatoetoe Hunter's Corner Box Lobby
245 Great South Road
Papatoetoe
Auckland 2025
Parnell 299 Parnell Road
Parnell
Auckland 1052
Penrose 39 Station Road
Penrose
Auckland 1061
Point Chevalier 1197 Great North Road
Point Chevalier
Auckland 1246
Ponsonby 320 Ponsonby Road
Ponsonby
Auckland 1011
Pukekohe 2/65 Edinburgh Street
Pukekohe
Auckland 2120
Remuera 2A Victoria Avenue
Remuera
Auckland 1050
Rosedale Triton Plaza Box Lobby
33 Triton Drive
Rosedale
Auckland 632
Royal Oak 794 Manukau Road
Royal Oak
Auckland 1023
St Heliers 15 Tutua Street
St Heliers
Auckland 1071
Takapuna 28 Hurstmere Road
Takapuna
Auckland 0622
Titirangi 400 Titirangi Road
Titirangi
Auckland 0604
Waiheke Island 128 Ocean View Road
Oneroa
Waiheke Island
Auckland 1081
Waiuku 9 Bowen Street
Waiuku
Auckland 2123
Warkworth Level 1, 37 Queen Street
Warkworth
Auckland 0910
Westgate 13F Maki Street
Westgate
Auckland 0614
Whangaparaoa 719 Whangaparaoa Road
Stanmore Bay
Auckland 0930
Whangarei 16 Rathbone Street
Whangarei 0110
Box Lobby Address
Cambridge 77 Duke Street
Cambridge 3434
Chartwell 201 Hukanui Road
Chartwell
Hamilton 3210
Frankton 163 Commerce Street
Frankton
Hamilton 3204
Hamilton Waikato Mail Centre
536 Anglesea Street
Hamilton Central
Hamilton 3204
Hamilton 1B/20 Clyde Street
Hamilton East
Hamilton 3216
Katikati Paper Plus Katikati
24 Main Road
Katikati 3129
Matamata 85 Broadway
Matamata 3400
Morrinsville 47 Studholme Street
Morrinsville 3300
Mount Maunganui 130 Maunganui Road
Mount Maunganui 3116
Mount Maunganui Bayfair Mall Box Lobby
19 Girven Street
Mount Maunganui 3116
Opotiki 108 Church Street
Opotiki 3122
Papamoa 7 Gravatt Road
Papamoa Beach
Papamoa 3118
Rotorua 1218 Tutanekai Street
Rotorua 3010
Rototuna 44 Horsham Downs Road
Rototuna North
Hamilton 3210
Taupo 85 Tongariro Street
Taupo 3330
Tauranga 399 Cameron Road
Tauranga 3110
Tauranga Paper Plus Bethlehem
19 Bethlehem Road
Bethlehem
Tauranga 3110
Tauranga Cherrywood Variety Store
32 Cherrywood Drive
Otumoetai
Tauranga 3110
Tauranga 221 Chadwick Road
Greerton
Tauranga 3112
Tauranga 17 Grey Street
Tauranga 3110
Tauranga Tauranga Mail Centre
65 Chapel Street
Tauranga 3110
Te Awamutu 71 Bank Street
Te Awamutu 3800
Te Puke 81 Jellicoe Street
Te Puke 3119
Te Rapa Shop 105 The Base
Cnr Te Rapa Road and Avalon Drive
Te Rapa
Hamilton 3200
Thames 517 Pollen Street
Thames 3500
Tokoroa 22 Bridge Street
Tokoroa 3420
Whakatane 197 The Strand
Whakatane 3120
Whitianga 72 Albert Street
Whitianga 3510
Box Lobby Address
Gisborne 123 Childers Road
Gisborne 4010
Hastings 100 Heretaunga Street West
Hastings 4122
Havelock North 10 Napier Road
Havelock North 4130
Marewa 114 Kennedy Road
Marewa
Napier 4110
Napier Hawkes Bay Mail Centre
136 Taradale Road
Pirimai
Napier 4112
Napier 1 Dickens Street
Napier South
Napier 4110
Taradale 285 Gloucester Street
Taradale
Napier 4112
Wairoa 92 Marine Parade
Wairoa 4108
Box Lobby Address
Feilding 9 Goodbehere Street
Feilding 4702
Hawera 162 High Street
Hawera 4610
New Plymouth 4 Egmont Street
New Plymouth 4310
Palmerston North 480 Main Street
Palmerston North 4410
Palmerston North Manawatu Box Lobby
9 Matthews Avenue
Takaro
Palmerston North 4410
Palmerston North Terrace End Box Lobby
232 Ruahine Street
Roslyn
Palmerston North 4414
Taumarunui 47 Miriama Street
Taumarunui 3920
Whanganui 113 Victoria Avenue
Whanganui 4500
Box Lobby Address
Johnsonville 28 Johnsonville Road
Johnsonville
Wellington 6037
Karori 245 Karori Road
Karori
Wellington 6012
Khandallah 1 Ganges Road
Khandallah
Wellington 6035
Kilbirnie 62 Bay Road
Kilbirnie
Wellington 6022
Levin 228 Oxford Street
Levin 5510
Lower Hutt 21 Andrews Avenue
Hutt Central
Lower Hutt 5010
Lower Hutt Wellington Mail Centre Box Lobby
47 The Esplanade
Petone
Lower Hutt 5012
Masterton 183 Queen Street
Masterton 5810
Newtown 100 Riddiford Street
Newtown
Wellington 6021
Paraparaumu 17 Seaview Road
Paraparaumu Beach
Paraparaumu 5032
Petone 1/207 Jackson Street
Petone
Lower Hutt 5012
Porirua 2/10 Semple Street
Porirua City Centre
Porirua 5022
Porirua 99 Mana Esplanade
Paremata
Porirua 5026
Tawa 181 Main Road
Tawa
Wellington 5028
Te Aro 49 Manners Street
Te Aro
Wellington 6011
Upper Hutt 207 Main Street
Upper Hutt
Wellington 5018
Waikanae 14 Mahara Place
Waikanae 5036
Wellington Central 7 Waterloo Quay
Pipitea
Wellington 6011
Wellington Central Marion Square Box Lobby
140 Vivian Street
Te Aro
Wellington 6011
Box Lobby Address
Blenheim 1 Main Street
Blenheim 7201
Motueka 151 High Street
Motueka 7120
Nelson 209 Hardy Street
Nelson 7010
Picton 1/100 High Street
Picton 7220
Richmond 3 Croucher Street
Richmond 7020
Stoke 27 Putaitai Street
Stoke
Nelson 7011
Box Lobby Address
Addington Tower Junction Box Lobby
5 Troup Drive
Addington
Christchurch 8011
Ashburton 390 East Street
Ashburton 7700
Bishopdale 31 Bishopdale Court
Bishopdale
Christchurch 8053
Christchurch 67 Cashel Street
Christchurch Central
Christchurch 8013
Greymouth 36 Tainui Street
Greymouth 7805
Hornby 418 Main South Road
Hornby
Christchurch 8042
Ilam 201 Waimairi Road
Ilam
Christchurch 8041
Kaiapoi 55 Charles Street
Kaiapoi 7630
Linwood Eastgate Box Lobby
Corner Buckleys Road & Linwood Ave
Linwood
Christchurch 8062
Merivale 183 Papanui Road
Merivale
Christchurch 8014
Papanui 37 Main North Road
Papanui
Christchurch 8053
Phillipstown 244 Ferry Road
Waltham
Christchurch 8011
Rangiora 206 High Street
Rangiora 7400
Riccarton 1/62 Riccarton Road
Riccarton
Christchurch 8011
Shirley The Palms Mall
18 Marshland Road
Shirley
Christchurch 8061
Spreydon Barrington Mall Box Lobby
254 Barrington Street
Spreydon
Christchurch 8024
Timaru 21A Strathallan Street
Timaru 7910
Westport 155 Palmerston Street
Westport 7825
Box Lobby Address
Alexandra 66 Tarbert Street
Alexandra 9320
Dunedin 243 Princes Street
Dunedin Central
Dunedin 9016
Dunedin North 366 Great King Street
North Dunedin
Dunedin 9016
Dunedin South 5 Strathallan St
South Dunedin
Dunedin 9012
Invercargill 51 Don Street
Invercargill 9810
Mosgiel 107 Gordon Road
Mosgiel
Dunedin 9024
Oamaru 2 Severn Street
Oamaru 9400
Queenstown 43 Ballarat Street
Queenstown 9300
Wanaka 2/10 Umbers Street
Wanaka 9305

Still have questions?

Email our dedicated PO Box team for assistance.

Still have questions?

Email our dedicated PO Box team for assistance.

Want to know more?

The PO Box rental fee is paid annually in advance.

We offer the following types of mail sorting:

  • A 5 day sort means your mail is sorted and delivered to your PO Box each week day.
  • A 6 day sort includes Saturdays (excluding public holidays).

Both the 5 and 6 day sort are location dependent.

Domestic and Farmer

Lobby type 5 day Small
(incl. GST) 
6 day Small
(incl. GST) 
5 day Large
(incl. GST) 
6 day Large
(incl. GST) 
Priority $200.00 $225.00 $260.00 $320.00
Standard $185.00 $210.00 $245.00 $305.00

Business

Lobby type 5 day Small
(incl. GST) 
6 day Small
(incl. GST) 
5 day Large
(incl. GST) 
6 day Large
(incl. GST) 
Priority $265.00 $295.00 $330.00 $395.00
Standard $250.00 $280.00 $315.00 $380.00

Once you know the type of box you need and where, complete an Application form at your local NZ Post store, or Box Lobby where you want to locate your PO Box.

Bring the annual fee and proof of ID. If applying for a business, also bring a letter of authorisation on business letterhead.

Your PO Box or Private Bag can be renewed online using your credit card, by internet banking, or at an NZ Post store with bill payment services.

Remember to bring your Customer number and Invoice number with you.

To move your PO Box or Private Bag to another lobby, visit your Box Lobby or NZ Post store and complete a Transfer Form. The PO Box Lobby Team will find out if a PO Box or Private Bag is available at your new location. 

If you are a business, please also set up a temporary redirection in store. Personal customers can set up a temporary redirection online or at an NZ Post store.

You can redirect your PO Box mail to almost anywhere in New Zealand or overseas for as long or as short a time that suits you. Save 30% by making a redirection request online. You will need your current New Zealand Driver Licence or New Zealand Passport and a credit card to pay for the service.

Alternatively, you can complete a redirection form at an NZ Post store. 

To close your PO Box or Private Bag complete a Closure Form at your local NZ Post store or Box Lobby.

Remember to bring your keys and proof of ID. For a business also bring a letter of authorisation on business letterhead.

When you apply for your PO Box you will need to select a category to ensure you are charged correctly:

  • If you receive personal mail only choose Domestic box holders 
  • If you're a farmer choose Farmer box holders
  • For all other users choose Business box holders

If your usage appears not to comply with the customer category selected, we may change your customer category and invoice you for the rental fee appropriate to your actual usage. 

Have your mail collected from your PO Box or Private Bag and delivered to your chosen address by our Courier Driver. Contact our Customer Care Centre on 0800 501 501 to get started.

Yes, if you are moving to New Zealand, you can set up a PO Box before you arrive. All PO Box applicants must complete a PO Box contract, provide certified identification (Passport or Drivers License) and pay for the lease of the PO Box in advance.

To get started, please submit an enquiry and we'll get in touch as soon as possible. Please do not attach sensitive personal identification documents to this initial enquiry. We will request these from you later.

You can visit your Box Lobby during opening hours and speak to one of our team members who can help you. Search for your Box Lobby's opening hours using the Find NZ Post tool. Alternatively, Contact Us for assistance.

If you have lost your key or it has been stolen, contact your lobby as soon as possible to advise us and complete a form to authorise us to change your PO Box lockSearch for your Box Lobby's opening hours and contact details using the Find NZ Post tool. 

You will need to bring: 

- proof of ID 

- a utility or bank statement showing PO Box address as your postal address, and 

- if reporting the loss on behalf of a business, also bring a letter of authorisation on business letterhead. 

We will replace the lock and issue two new keys within 48 hours for you to pick up from the lobby. 

A fee of $35.00 will be payable when picking up the new keys.