Introducing our new Photo Required service
With Photo Required your customer will receive a photo of their parcel on delivery, showing it was delivered and where it was left by our courier driver.
Introducing our new Photo Required service
With Photo Required your customer will receive a photo of their parcel on delivery, showing it was delivered and where it was left by our courier driver.
Why choose Photo Required?
Greater visibility
Photo proof of delivery gives your customers the assurance their items have been delivered, with the ability to view a secure photo while they’re on the go.
Deliver it first time
Customers can feel reassured their parcel has been left at the time of delivery without requiring a signature, which could reduce the chance of them receiving a missed parcel card.
Improve customer experience
Our recent research has shown that customers are 1.7 times more likely* to make a repeat purchase with a retailer if they have a good delivery experience.
*Source: Can delivery experience give our customers a competitive advantage?, TRA, November 2023
How Photo Required works
Upon delivery, your customer will receive a 'proof of delivery' photo of their parcel where it was left by our Courier driver. Sending using a Signature Required service? Photos will also be sent to any customers who request we leave their parcel without a signature.
- Select 'Photo Required' when generating your shipping label for parcels being sent via one of our Courier services
- On delivery, our Courier will take a photo of the delivered parcel. There's an option for your customer to be notified of the delivery via SMS or email
- You and your customer can then choose to view a secure photo of the delivered parcel on our website or mobile app
Your customers' security matters
Your customers' security and privacy are important to us. Photos are only accessible via their tracking information, and our photos are automatically blurred using software which conceals label details and any other identifying information.
Improve your checkout experience
Research results show that customers are more satisfied with their online shopping experience when a range of delivery options is available to them.
Improve your customers’ shopping experience and drive preference by enabling your customers to choose how they would like to receive their orders.
Source: “Consumer Parcel Receiving Experience”, NZ Post, November 2023
Frequently asked questions
A photo will be available for parcels sent by either our Courier Photo Required service, or for Courier Signature Required parcels with Leave my parcel set up, via our tracking tools on the NZ Post website and mobile app.
No. Photos are only viewable via Tracking on the NZ Post website and mobile app, to both the sender and receiver.
If the photo shows the wrong delivery location, the current disputed delivery process applies - the receiver will be prompted to fill in our parcel enquiry form.
Photo proof of delivery is only available via our Courier Photo Required service or for Courier Signature Required parcels where the Leave my parcel service (one-time or ongoing Authority to Leave) has been used by the receiver. We can also experience connectivity challenges and the photo may take a little extra time to get loaded. If that’s the case, we will tell you there is a photo coming soon.
Photo removal requests can be made by filling in the photo removal request form. Send this to our Customer Service team who will then remove the image.
Couriers delivering parcels on a Photo Required service will capture a photo upon delivering your customers item, which the customer can see using NZ Post tracking tools. On a Signature Required service, Couriers will capture a photo on delivery where the customer has set a one time or ongoing Leave my parcel (Authority to Leave) request .