Rural delivery

Find out what you will need to apply for rural delivery, how to redirect, and how to send mail from rural mailbox.

Rural delivery

Find out what you will need to apply for rural delivery, how to redirect, and how to send mail from rural mailbox.

What you will need to apply

NZ Post account

Register or sign in with a New Zealand Post account.

Your ID

We need your New Zealand Drivers Licence or New Zealand Passport;

Your delivery detail

We need your delivery details including address and people receiving mail.

Sign an agreement

Complete a Rural Delivery Service Agreement either online or at an NZ Post retail outlet.

Rural delivery service types

As a rural delivery customer you need to apply and be accepted for the rural delivery service that best fits your situation. 

Gate delivery is only available where the property is located in an area where an existing rural delivery service passes and the mailbox can be easily and safely serviced from a vehicle.

Where gate delivery services are not able to be provided, a mail delivery service will be provided to a single or aggregated delivery point (nests of mailboxes), placed at an agreed location within the existing delivery route that is closest to the applicant’s property. Depending on individual circumstances, this may be at the entrance to a specific road or to the nearest terminal point on the existing delivery.

Noting - for tracked parcel deliveries, door delivery service is available provided the dwelling is within 0.5km (one way) from the delivery point (mail box) or defined route and there are no closed gates, unsuitable access, dogs etc. preventing delivery.

Where a housing development is established on, or close to an existing rural delivery route, a mail delivery service will only be provided to aggregated delivery points (nests of boxes) at an agreed location. This is usually within the existing delivery route that is closest to the development.

Depending on individual circumstances, this may be at the entrance to a specific road, the entrance to the development, or to strategically / centrally placed mailbox nests within the development, (provided these are within the existing delivery route and does not impact on the existing network by doing so).

Noting - for tracked parcel deliveries, door delivery service is available provided the dwelling is within 0.5km (one way) from the delivery point (mail box) or defined route and there are no closed gates, unsuitable access, dogs etc. preventing delivery.

You will need to check that the rural delivery service is available in your area by contacting our National Contact Centre. If the service is not available, ask about other New Zealand Post delivery services that may be available including Private BoxCounter Delivery or Community mailboxes.

Hand inserting large envelope into mailbox
Hand inserting large envelope into mailbox

Redirect your mail to your new rural address

As well as applying to be registered as a Rural Post customer, you can also redirect your mail from your current address to your new rural address. 

Rural delivery mail should be addressed as follows:

Mr W L Smith
21 Greens Road
RD 2
Ruawai 0592

Mail addressed to people not listed in your Rural Delivery Service Agreement should be addressed c/- your name and Rural Delivery address:

Mr & Mrs G O'Brien
C/- Mr W L Smith
21 Greens Road
RD 2
Ruawai 0592

Sending mail from a rural mailbox

Outgoing mail and CourierPost items can be collected by your Rural Post owner-driver. Raise the flag on your mailbox to show mail is waiting to be picked up.

The correct postage should also be applied to your items - your Rural Post owner-driver can tell you the right postage and sell you stamps and a selected range of other products.

Your rural mail will be delivered if your mailbox:

  • Has a minimum size of 400mm deep x 270mm wide x 270mm high, with a flag fitted to indicate mail is awaiting collection
  • Provides access by a front-opening, non-locking hinged door and fitted with a mail slot large enough for large magazines to be placed inside without bending or opening the door. The mail slot should be no less than 250mm x 30mm. Mail should drop out of sight to keep it secure
  • Is located to allow easy, all-weather access and positioned so your Rural Post owner-driver can reach it without leaving their vehicle. The best location may not always be by your gate. It‘s important you comply with local bylaws, traffic regulations and phone/power cable requirements. Please discuss your options with your Rural Post owner-driver before constructing your mailbox
  • Has the street/road number of your property (if available) clearly printed on the box in numerals at least 25mm high. Local Authorities are progressively allocating numbers to all properties in their area and your property may already have a number allocated. If not, or if you would prefer to use your name, please feature your initials and surname, or company name.

Height and positioning of mail slot

The recommended height of your mailbox mail slot is between 1m and 1.2m from the ground. This allows easy and safe access without the Rural Post owner-driver having to get out of their vehicle.

You can buy a purpose-built rural mailbox from selected retail and hardware outlets.

Changing your details

If you need to change details such as your name, phone number or the names of people living at your address, simply ask for a Change of Customer Details form at your local post shop.

Cancelling your service

If you no longer require the Rural Delivery Service, you’ll need to ask for a Change of Customer Details form at your local PostShop. You can also redirect your mail from your current rural address to your new address.