We've refreshed our mobile app!
Our mobile app is now better than ever. Never miss a parcel again with better visibility, parcel management and easy access to all your favourite tools. Download it now.
We've refreshed our mobile app!
Our mobile app is now better than ever. Never miss a parcel again with better visibility, parcel management and easy access to all your favourite tools. Download it now.
NZ Post at your fingertips
Get quick access to parcel tracking while you're on the go. Send a parcel, find an NZ Post location nearby, and check an address, all on the app.
Use your existing My NZ Post account to sign in to the mobile app. If you don't have an account, you can create one on the app when you download it on your phone.
Track in an instant on your phone
We'll automatically add your parcels to the app. Sign in using your existing My NZ Post account - or register for one today - and we'll start linking your parcels to your account!
Track your way
Filter and sort by status, swipe to remove old tracking cards, and seamlessly share within the app.
Add delivery instructions
Tell us where you'd like us to leave your parcel. Choose from our list of options or provide your own instructions.
Useful parcel options
Rename your parcel, turn on (or off) email alerts, and view proof of delivery.
Track in an instant on your phone
We'll automatically add your parcels to the app. Sign in using your existing My NZ Post account - or register for one today - and we'll start linking your parcels to your account!
Track your way
Filter and sort by status, swipe to remove old tracking cards, and seamlessly share within the app.
Add delivery instructions
Tell us where you'd like us to leave your parcel. Choose from our list of options or provide your own instructions.
Useful parcel options
Rename your parcel, turn on (or off) email alerts, and view proof of delivery.
SEND IT
Send a parcel in the app
Access our online sending tool within our mobile app. Find a price, pay for parcel sending and get your sending label emailed to you.
Never miss a parcel delivery again
Tell us how you want your parcel delivered, all within the mobile app.
Add Leave my parcel instructions for your signature required parcel if you aren't home.
Redirect your parcel to a Collect my parcel location with user-friendly location selection, maps and opening hours.
Pay for Saturday and evening delivery within the app using your credit or debit card.
Missed your delivery? Arrange redelivery within the app. There's no need to visit another tool.
Never miss a parcel delivery again
Tell us how you want your parcel delivered, all within the mobile app.
Add Leave my parcel instructions for your signature required parcel if you aren't home.
Redirect your parcel to a Collect my parcel location with user-friendly location selection, maps and opening hours.
Pay for Saturday and evening delivery within the app using your credit or debit card.
Missed your delivery? Arrange redelivery within the app. There's no need to visit another tool.
FIND AN ADDRESS
Check an address on the go
Need to look up an address or postcode while you’re on the move? You can do that within the mobile app.
FIND NZ POST
Find us nearby
Our mobile app makes it easier to find an NZ Post store or post box near you or check where you can access our services.
FIND NZ POST
Find us nearby
Our mobile app makes it easier to find an NZ Post store or post box near you or check where you can access our services.
How our mobile app can help you
Stay signed in
As long as you’re active on the mobile app every 30 days, you'll stay signed in.
Get email alerts
Opt-in to parcel notification emails to hear about developments as they happen.
Track across devices
Use your My NZ Post account login details for the mobile app and website so you can see all your parcels across devices.
Scan a barcode
Our improved barcode scanner makes it even easier to scan your Missed my parcel card, barcode, label or ticket.
Delivery instructions
Quickly add delivery instructions or authorise us to Leave your signature required parcel with our mobile-friendly forms.
Sort & filter
New sorting and filtering options makes finding information about a specific parcel fast and simple.
Arrange redelivery
There's no need to visit another tool to arrange redelivery; you can do it within the mobile app. It couldn't be easier!
Parcel redirect
Won’t be home? Redirect your parcel to another address or Collect my parcel location within the mobile app.
Download the NZ Post mobile app today
Download the NZ Post mobile app today
FAQs
This major update for our mobile app brings a new look and feel, enhancing your overall user experience. To use the app and enjoy a personalised experience, you must log in using your My NZ Post account.
We have improved parcel visibility and management in the latest update, and made it easier to access to all your favourite tools. These features enhance usability and aim to provide a more intuitive interface.
To update the NZ Post app to the latest version, follow these steps:
- Open your device's app store (Google Play Store for Android or App Store for iOS).
- Search for NZ Post in the app store.
- If an update is available, you will see an "Update" button. Tap on it to download and install the latest version.
No, updating the app will not result in any data loss. All your existing data related to your My NZ Post account will remain after the update. Please note you'll need to log in to the app once updated.
Absolutely! The new update is fully compatible with your existing account. You can continue using the app seamlessly without any interruptions. You just need to log in to your My NZ Post account after you’ve installed or updated the app. If you’ve forgotten your password you can reset it within the app.
Yes, the new update brings improvements to the app's UI. We have made specific changes to enhance the overall visual appeal and make navigation more intuitive. We believe you will find the updated UI easier to use.
You need to have a My NZ Post account to use this app and creating one is easy and free. You can do this when you first download and open the app.
If you don’t already have the NZ Post app on your device, the newly updated NZ Post app is the only option for you to download from the app store.
The previous version will still allow you to see updates to your parcel’s journey, but you won’t be able to enjoy the advanced functionality of the new update. We recommend using your device’s web browser to access the tools at nzpost.co.nz/tools.
We have thoroughly tested this new update to ensure our customers enjoy a great experience on their device, but unexpected issues may arise in rare cases. We look to address any unexpected issues that may occur through an update to the app.
The new update is generally available for most devices and operating systems. However, there may be certain limitations or compatibility requirements. Please check the app store and operating system requirements for your specific device.
The new update may require additional permissions to access certain features or functions. For example, the app will ask for your permission to access your camera for the barcode scanner. You will be prompted to grant these permissions at the time you access the features and functions. Rest assured we understand that privacy is important to you, and we’re committed to protecting it when providing products and services to you.
Yes! You’ll stay logged in to the app as long as you’re active on the app every 30 days – making the NZ Post app the quickest and most seamless way to track your parcels.
If you haven’t visited the app for more than 30 days, you’ll have to login again for security reasons.
You can use your credit or debit card to pay for Saturday or evening delivery. We offer secure payment processing provided by Windcave. The mobile app won’t save your credit or debit card details for added security.
The mobile app doesn't currently support logging in using RealMe but it is a feature NZ Post would like to implement in the future. In the meantime, if you would like to use your RealMe account you will need to continue using nzpost.co.nz. Alternatively, you can create a new account using your email address if you'd like to use the mobile app.