It's even easier with an NZ Post account

Create an account to track your parcels, redirect to another address, or set up a handy collection location or safe place for deliveries. Sign up for free to explore your options!

It's even easier with an NZ Post account

Create an account to track your parcels, redirect to another address, or set up a handy collection location or safe place for deliveries. Sign up for free to explore your options!

Expecting a delivery?

Man picking up a box and parcel delivered to his front door

Provide delivery instructions

Want it left at the back door? In the carport? You can tell us where to leave your non-signature required parcels. Enter your tracking number to get started.

Box and parcels on ground next to gumboots

Leave my parcel 

Won’t be home to sign for your parcel? Use our Leave my parcel service to give us permission to leave it in a safe place such as ‘by the front door’. Terms and conditions apply.

Hand inserting large envelope into mailbox

Redirect my parcel 

As long as your parcel hasn’t been loaded into the delivery van, you can redirect it to another address within 75km.

Happy courier
Happy courier

Arrange a parcel redelivery

If you’ve missed a delivery, and received a card for your parcel, you can get your item redelivered to the same or different address.

Hands holding a large delivery bag
Hands holding a large delivery bag

Missing, delayed or damaged parcels?

If your parcel is missing or delayed, or you have received a damaged item, let us know by filling in an enquiry form.

Receive rural deliveries

Apply to receive rural deliveries that best fit your situation and start sending from your rural mailbox too.

Man receiving parcel from postie at their door
Man receiving parcel from postie at their door

Shop with a UK or USA address

Your favourite brands don’t ship to NZ? Don't worry, you can set up a free YouShop physical address in the UK or USA and we’ll organise to have your parcels forwarded to your NZ address.

Orders must be placed by the specific time agreed between your business and NZ Post, to enable same day/evening delivery. Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target.  
 
Our standard terms for Business customers apply.
Click here to see our General Terms and Service Terms – Courier services.   
  
Please note that using our services is considered acceptance of these terms.

 

We may change them at any time, however we will give you 30 days’ notice.