Convenient delivery & redelivery options
Track your parcels on the go, redirect to another address, set up a handy collection location or create a safe place for deliveries.
Convenient delivery & redelivery options
Track your parcels on the go, redirect to another address, set up a handy collection location or create a safe place for deliveries.
Expecting a delivery?
Delivery instructions
You can even tell us the exact spot to leave your non-signature required parcels on your property.
Leave my parcel
Won’t be home to sign for your parcel? Use our Parcel Leave service to give us permission to leave your parcel in a safe place such as ‘by the front door’. Terms and conditions apply.
Redirect my parcel
As long as your parcel hasn’t been loaded into the delivery van, you can change the delivery address within 75km.
Missed a delivery & want to redirect it?
If you’ve missed a delivery, and received a parcel for you card, you may be able to get your item redelivered to the same or different address with parcel for you.
Missing, delayed or damaged parcels?
If your parcel is missing or delayed, or you have received a damaged item, let us know using our parcel services contact form.
Moving in or going away?
Whether you’re moving house, going on holiday or getting married, you can manage your mail and update your personal details online.
Shop with a UK or USA address
Your favourite brands don’t ship to NZ? You can setup a free Youshop physical address in the UK or USA and we’ll organise to have your parcels forwarded to your NZ address.