Convenient delivery & redelivery options
Track your parcels on the go, redirect to another address, set up a handy collection location or create a safe place for deliveries.
Convenient delivery & redelivery options
Track your parcels on the go, redirect to another address, set up a handy collection location or create a safe place for deliveries.
Expecting a delivery?
Delivery instructions
Tell us the exact spot (i.e. in the carport) to leave your non-signature required parcels, and our drivers can drop them off for you.
Leave my parcel
Won’t be home to sign for your parcel? Use our Leave my parcel service to give us permission to leave it in a safe place such as ‘by the front door’. Terms and conditions apply.
Redirect my parcel
As long as your parcel hasn’t been loaded into the delivery van, you can redirect it to another address within 75km.
Missed a delivery & want to redirect it?
If you’ve missed a delivery, and received a card for your parcel, you can get your item redelivered to the same or different address.
Missing, delayed or damaged parcels?
If your parcel is missing or delayed, or you have received a damaged item, let us know by filling in an enquiry form.
Moving in or going away?
Whether you’re moving house, going on holiday or getting married, you can manage your mail and update your personal details online.
Shop with a UK or USA address
Your favourite brands don’t ship to NZ? Don't worry, you can set up a free YouShop physical address in the UK or USA and we’ll organise to have your parcels forwarded to your NZ address.