Convenient delivery & redelivery options

Track your parcels on the go, redirect to another address, set up a handy collection location or create a safe place for deliveries.

Convenient delivery & redelivery options

Track your parcels on the go, redirect to another address, set up a handy collection location or create a safe place for deliveries.

Expecting a delivery?

Man picking up a box and parcel delivered to his front door

Delivery instructions

Tell us the exact spot  (i.e. in the carport) to leave your non-signature required parcels, and our drivers can drop them off for you.

Box and parcels on ground next to gumboots

Leave my parcel 

Won’t be home to sign for your parcel? Use our Leave my parcel service to give us permission to leave it in a safe place such as ‘by the front door’. Terms and conditions apply.

Hand inserting large envelope into mailbox

Redirect my parcel 

As long as your parcel hasn’t been loaded into the delivery van, you can redirect it to another address within 75km.

Happy courier
Happy courier

Missed a delivery & want to redirect it?

If you’ve missed a delivery, and received a card for your parcel, you can get your item redelivered to the same or different address.

Hands holding a large delivery bag
Hands holding a large delivery bag

Missing, delayed or damaged parcels?

If your parcel is missing or delayed, or you have received a damaged item, let us know by filling in an enquiry form.

Man and woman moving boxes between vans
Man and woman moving boxes between vans

Moving in or going away?

Whether you’re moving house, going on holiday or getting married, you can manage your mail and update your personal details online. 

Man receiving parcel from postie at their door
Man receiving parcel from postie at their door

Shop with a UK or USA address

Your favourite brands don’t ship to NZ? Don't worry, you can set up a free YouShop physical address in the UK or USA and we’ll organise to have your parcels forwarded to your NZ address.