Your parcel may be eligible for our repack service if the Repack Request is available to be selected for your parcel in your account.

Once you submit a Repack Request, we will assess your parcel, and if suitable, You Shop will cut the box down to reduce its volumetric size. Once complete, the parcel's status will update to Repacked. This process takes approx. up to 2 working days.

Repack pricing
The shipping fee for a repacked parcel is:
NZ$15.50 per 500g + GST - Standard (air freight)
NZ$12.50 per 500g + GST - Economy (sea freight)
There is a minimum chargeable weight of 1kg. Visit our pricing page for more info.

We cannot repack your parcel if it:

• Doesn’t have a weight difference greater than 2 kg between the actual weight and volumetric weight.
• Contains protective packing (e.g. Styrofoam or other protective cushioned packaging material) and You Shop believes the items can’t be repacked without compromising the safety of the contents.
• Is in the manufacturer's branded packaging (e.g. shoe boxes).
• Is a plastic bag or satchel (e.g. clothing).
• Contains leather items.
• Is sent to the You Shop USA warehouse and contains automotive parts or accessories.
• Contains Prohibited & Restricted items including flammable items such as perfume. These will be dealt with in accordance with clause 4 in our Terms and Conditions.
• Has been gift wrapped and/or is marked 'gift'.
• Is marked 'fragile' or the items are inherently fragile.

If you decide you don't want your item after it arrives at our warehouse, or we can't send the parcel to New Zealand, You Shop may able to return your parcel to the merchant you purchased it from if it’s address is in the same country as the You Shop warehouse if the item is eligible for delivery in the relevant country.

We cannot provide a list of items that cannot be returned as this in the control of the relevant country, and may change over time.

Parcel returns with a pre-paid returns label
If the merchant included a pre-paid returns label with your parcel, a handling fee of NZ$8.5 (GST Inclusive) will apply.

Parcel returns without a pre-paid returns label
If the parcel does not include a pre-paid returns label, you may be able to use the redirection service to send the parcel to the merchant or an alternative address within the same country as the You Shop warehouse. The return fee will be equivalent to 50% of the international postage that would have been charged if it was delivered to New Zealand excluding GST on the purchase price. Select the 'Redirect' option to action this. 

Returning your UK parcel to another European country
You Shop can only return your UK parcel to another European country if the merchant included a pre-paid returns label with your parcel. A handling fee of NZ$8.50 will apply. Select the 'Return' option to action this. 

Parcel with Prohibited contents
If your parcel is prohibited, but can be delivered in the country in which the warehouse is located, we will notify you, and you can choose to return the parcel to sender or redirect it to an alternative address in the same country. The relevant charges and conditions apply. You must provide us with your instructions and make payment within 21 days. We are not liable for any damage to or loss of your parcel. If we don’t receive instructions or receive payment, we will dispose of the items as we see fit.

If your parcel is prohibited for domestic delivery in the country in which the warehouse is located, we will dispose of the items as we see fit.

Other exceptions
We will only attempt to return or redirect your parcel once, If the prepaid return label or the address you supply is invalid, we may dispose of the item as we see fit. A consolidated parcel can not be returned once you have paid for consolidation.

You Shop may be able to redirect your parcel to an alternative address in the same country as the You Shop warehouse after it arrives at our warehouse if the item is eligible for delivery in the relevant country.

We cannot provide a list of items that cannot be returned as this in the control of the relevant country, and may change over time.

Redirect your UK parcel to another European country
You Shop UK is unable to redirect a parcel to another European country. We can only return your UK parcel to another European country if the merchant included a pre-paid returns label with your parcel. Alternatively you can authorise disposal of your parcel at no cost.

Redirect fees
The redirect fee will be equivalent to 50% of the international standard postage that would have been charged if it was delivered to New Zealand excluding GST on the purchase price, and a handling fee of NZ$8.50 will apply.

Parcel with Prohibited contents
If your parcel is prohibited, but can be delivered in the country in which the warehouse is located, we will notify you, and you can choose to return the parcel to sender or redirect it to an alternative address in the same country. The relevant charges and conditions apply. You must provide us with your instructions and make payment within 21 days. We are not liable for any damage to or loss of your parcel. If we don’t receive instructions or receive payment, we will dispose of the items as we see fit.

If your parcel is prohibited for domestic delivery in the country in which the warehouse is located, we will dispose of the items as we see fit.

Other exceptions
We will only attempt to redirect your parcel once, If the address you supply is invalid, we may dispose of the item as we see fit.