Frequently asked questions
You can cancel or extend your Hold my Mail service at any time during the Hold period. Holds originally placed on online can be cancelled or extended both online or at your NZ Post retail outlet. Holds placed in-store can only be cancelled or extended at your NZ Post retail outlet.
If you decide to return early or stay away longer, you can amend your hold to reflect the new date of your return. We'll need three working days’ notice to action any amendment or cancellation requests.
If you have paid for a Hold Service request and cancelled it before it starts, you are eligible for a refund. Please contact our National Contact Centre for further details.
You shouldn’t be receiving mail if your mail hold has started. The items you are receiving may be ones our Hold service doesn’t apply to. If you are still receiving NZ Post mail items, please call us and we will look into this as soon as possible.
You can put your mail on hold so that you don't have to worry about your mailbox overflowing while you're away. You can do this by simply logging into your New Zealand Post account, or at your local PostShop.
The Hold service service enables you to hold all mail sent by NZ Post with the following stamps:
If you receive mail (e.g. hospital appointments) through other mail providers such as DX Mail, please contact them to also hold your mail.
Before you start
To set up Hold for your household, you will need the following:
- New Zealand Post account
- New Zealand Drivers Licence or New Zealand Passport
- Credit card to pay the Hold service fee
- EFTPOS or cash is available when lodging the request at a PostShop
When applying online, you will need to provide your drivers licence number.
Please allow at least three working days before you want the Hold to start.
All mail addressed to the address is held regardless of the name on the mail. It is not possible to hold mail for yourself or anyone else.
Hold terms and fees
We can hold your mail from a minimum of one day up to a maximum of 12 weeks. A minimum fee of $5.50 applies to all Hold Orders under seven days.
Mail hold is free for senior citizens (65+ years) up to 4 weeks
Visit the Hold my mail for information about fees for the Hold my Mail service.
If you have applied to Hold your mail online, we will notitify you by email whether it has been accepted, rejected or cancelled.
If your application was completed at a PostShop, we will only phone you if it has been rejected or cancelled.
You can amend or cancel your Hold my Mail service at any time during the Hold period, both online or at your local PostShop.
If you decide to return early or stay away longer, you can amend your hold to reflect the new date of your return. We'll need three working days notice to action any amendment or cancellation requests.
Expiry of the Hold period
At the end of the hold period, mail delivery will resume at your address. Any mail that has been held will be delivered on the first day of your normal mail service.