Going on holiday? Hold your mail

We can hold your mail for up to 12 weeks so you can get it all when you come back. 

Going on holiday? Hold your mail

We can hold your mail for up to 12 weeks so you can get it all when you come back. 

How to apply

Apply online at least 3 working days before you want the hold to start.

Verify ID

1. Verify details & ID

Log in to your NZ Post account (or create a new account –it’s easy and free). Verify your personal details with either a NZ Passport or NZ drivers license.

Enter address

2. Enter hold details

Enter the dates you want us to old your mail for (from 1 week to 12 weeks), and pay the hold fee by credit or debit card.

Get confirmed

3. Get confirmation

We'll send you an email confirmation once the request has been submitted. It takes 3 working days if you applied online, or 5 if done at a NZ Post retail outlet.

Parcel Redirect
Parcel Redirect

Away for longer than 12 weeks?

If you're going away or moving somewhere for longer than 12 weeks, you may prefer to use our Mail redirect service where your mail will be redirected to your new address.

What items will you hold for me?

We hold mail addressed to an address, not to a person's name. 


Letters and standard mail

We hold NZ Post mail items only. This doesn’t include mail, such as hospital appointments that you may receive through other mail providers like as DX Mail.

Under 3kg

Items under 3kgs

We can only hold mail items-these are items under 3 kgs. Couriers manage heavier parcels.

No parcels

No parcels

We can only hold NZ Post mail items – not ParcelPost Tracked or CourierPost items. Couriers manage these items.

Holding business mail

Find out how to apply for a business mail hold, what the fees are and how it works.

Hold service fees

Duration (week) Online (including 30% discount) NZ Post retail outlet
Household Senior citizen Household Senior citizen
Up to 1 $3 Free $5.50 Free
Up to 2 $7 Free $11 Free
Up to 3 $11 Free $16.50 Free
Up to 4 $15 Free $22 Free
Up to 5 $19 $8 $27.50 $12.50
Up to 6 $23 $10 $33 $15
Up to 7 $26 $12 $38.50 $17.50
Up to 8 $30 $14 $44 $20
Up to 9 $34 $15 $49.50 $22.50
Up to 10 $38 $17 $55 $25
Up to 11 $42 $19 $60.50 $27.50
Up to 12 $46 $21 $66 $30
  • Fees include GST and 30% discount
  • Online requests must be for a minimum of 2 days
  • A minimum $5.50 fee applies to requests under 7 days

Frequently asked questions

You can cancel or extend your Hold my Mail service at any time during the Hold period, both online or at your NZ Post retail outlet.

If you decide to return early or stay away longer, you can amend your hold to reflect the new date of your return. We'll need three working days notice to action any amendment or cancellation requests.

If you have paid for a Hold Service request and cancelled it before it starts, you are eligible for a refund. Please contact our National Contact Centre for further details.

Once your ‘hold’ is over, Mail delivery will resume at your address & any mail that has been held will be delivered on the first day of your normal mail service.

To hold your business mail, you will need to fill in an application at a NZ Post retail outlet, find out more on hold business mail.

You shouldn’t be receiving mail if your mail hold has started. Please call us and we will look into this as soon as possible.