We're here to help
Find answers to frequently asked questions and ways to get in touch.
We're here to help
Find answers to frequently asked questions and ways to get in touch.
Frequently asked questions
Tracking
Find out what your tracking statuses mean and how to use our tracking tool.
Delivery times
See latest updates for domestic and international deliveries.
Receiving
Find out more about ways you can receive your mail.
Sending
Read more about ways to send.
International
Get help with customs information, parcel scans and delivery updates.
Missing, damaged or delayed
Find out about compensation and what to do if your item is damaged.
In-store services
Read about the services available at our NZ Post stores.
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Ways to contact us
Get in touch and we'll help you find what you need.