We're here to help

Find answers to frequently asked questions and ways to get in touch.

We're here to help

Find answers to frequently asked questions and ways to get in touch.

Frequently asked questions

Tracking

Find out what your tracking statuses mean and how to use our tracking tool.

Delivery times

See latest updates for domestic and international deliveries.

Receiving

Find out more about ways you can receive your mail.

Sending 

Read more about ways to send.

International

Get help with customs information, parcel scans and delivery updates. 

Missing, damaged or delayed

Find out about compensation and what to do if your item is damaged.

In-store services

Read about the services available at our NZ Post stores. 

Can't find what you're looking for?

Search our FAQs to find the answers you need.

See all FAQs

Two women talking in an office while having coffee
Two women talking in an office while having coffee

Ways to contact us

Get in touch and we'll help you find what you need.