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COVID-19 Update

NZ Post's mail and courier services have been deemed essential during Covid-19 Alert Level 4.
The Government has asked NZ Post to deliver essential products only and we are doing everything we can to keep NZ moving.

This means you must only post or courier items that are deemed essential. Please visit for more information.
We are not able to confirm for you whether an item is essential.

There is a critical need for our network to support essential services.
To help us do this we are only able to take enquiries which relate to the delivery of essential products and services.

If you have a query about our retail stores, or non-essential sending or delivery, or whether an item is essential,
we unfortunately won’t be able to help you at this time.

Please visit our COVID-19 FAQ page at, or via the button below.

Thank you for your support as our teams work hard to keep New Zealand safe and moving.

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Our phone line is open 8am - 5.30pm Monday to Friday, and 9am to 12pm on Saturdays.