Contact and support
Contact and support
Check tracking status
Check the status of your parcel using our online tracking tool.
Latest delivery delays
Within New Zealand
No delays*
No significant delays.
Sending overseas
3-5 days delay*
Australia: 2 working days transit delay.¹
Niue, Tonga and French Polynesia: 5 days delay due to limited flight capacity.¹
USA : 3 working days delay in handover from our US ground handlers to USPS.¹
Receiving from overseas
2-3 days delay*
Due to delays in processing.
* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays Within New Zealand.
Frequently asked questions
Delayed & damaged
Submit an enquiry
Parcel enquiry
Request help if your parcel is delayed, it shows as delivered but you haven't received it, or it was received damaged or with contents missing.
Mail enquiry
Enquire about mail redirection, holding your mail, or any issues with mail delivery, including Rural Delivery & updating postal details.
You Shop
Send a question about the You Shop service or request help with your parcel sent via our international warehouse.
Online shop order
Enquire about your NZ Post online shop order or about buying prepaid postage, packaging & stamps.
Ways to contact us
Make an online enquiry
Please choose the best enquiry form for your situation so we can assist you quickly.
Call us
We're available Monday to Friday, 8am to 6pm, excluding public holidays.