Contact and support
Contact and support
Check tracking status
Check the status of your parcel using our online tracking tool.
Latest delivery delays
NZ sending & receiving
Delay time: Mail: Up to 3 days for mail items due to precautionary maintenance on our electric mail buggy fleet. Parcels: In the North Island, up to 2 days in some areas. In the South Island, up to 2 days in Christchurch, Dunedin, Invercargill and the West Coast.
What to do: Only contact us if our Tracking tool shows it’s been more than 7 working days since your item was sent.
International sending
Delay time: 7-10 days
What to do: Only contact us if our Tracking tool shows your parcel is not in transit and it’s been more than 5 days since you sent your parcel.
International receiving
Delay time: 7-10 days
What to do: Only contact us if our Tracking tool shows it’s been more than 7 working days since your item was received by NZ Post and has not been delivered to you.
Frequently asked questions
Missing, damaged, delayed
Submit an enquiry
We aim to reply to enquiries by 5pm the next working day
Missing, damaged, or delayed parcel
Enquire about parcels that are missing, damaged, or delayed.
Mail deliveries (hold/redirect)
Enquire about mail holds and redirects, changing postal details & rural delivery.
General enquiries
Got a question about anything else? Fill in our form and we can get back to you.
Online shop orders
Assistance with NZ Post online shop orders, packaging, online postage or stamps.
Ways to contact us
You can contact us by submitting an enquiry, or by phone or post
Call us
Regular hours: Monday to Friday - 8am to 6pm.
Excluding public holidays.
By post
NZ Post
National Contact Centre
Private Bag 208088
Highbrook
Auckland 2019