Contact and support

 

 

 

 

 

 

Contact and support

 

 

 

Check tracking status

Check the status of your parcel using our online tracking tool.

 

Latest delivery delays

NZ sending & receiving

Delay time: Mail: Up to 2 days for mail items due to precautionary maintenance on our electric mail buggy fleet. Parcels: Due to unplanned processing maintenance, there are some delays to freight out of Auckland & to deliveries within the Auckland area.

What to do: Only contact us if our Tracking tool shows it’s been more than 7 working days since your item was sent.

International sending

Delay time: 7-10 days

What to do: Only contact us if our Tracking tool shows your parcel is not in transit and it’s been more than 5 days since you sent your parcel.

International receiving

Delay time: 7-10 days

What to do: Only contact us if our Tracking tool shows it’s been more than 7 working days since your item was received by NZ Post and has not been delivered to you.

Submit an enquiry

We aim to reply to enquiries by 5pm the next working day

Missing, damaged, or delayed parcel

Enquire about parcels that are missing, damaged, or delayed.

Mail deliveries (hold/redirect)

Enquire about mail holds and redirects, changing postal details & rural delivery.

General enquiries

Got a question about anything else? Fill in our form and we can get back to you.

Online shop orders

Assistance with NZ Post online shop orders, packaging, online postage or stamps.

Ways to contact us

You can contact us by submitting an enquiry, or by phone or post

Call us

Regular hours: Monday to Friday - 8am to 6pm.

Excluding public holidays.

See contact details

By post

NZ Post
National Contact Centre
Private Bag 208088
Highbrook
Auckland 2019