Contact and support

Contact and support

Check tracking status

Check the status of your parcel using our online tracking tool

 

Latest delivery delays

NZ sending & receiving

Delay time: Hamilton 6 days, Auckland 3 days, and rest of NZ 1 day.

What to do: Only contact us if the parcel's been delayed for more than:

  • Auckland & Hamilton - 10 working days.
  • Rest of NZ - 5 working days.

International sending

Delay time: 7-10 days

What to do: Only contact us if our Tracking tool shows it’s been more than 7 working days since your item was received by NZ Post and has not been delivered to you.

International receiving

Delay time: 7-10 days

What to do: Only contact us if our Tracking tool shows your parcel is not in transit and it’s been more than 5 days since you sent your parcel.

Submit an enquiry

We aim to reply to enquiries by 5pm the next working day

Missing, damaged, or delayed parcel

Enquire about parcels that are missing, damaged, or delayed.

Mail deliveries (hold/redirect)

Enquire about mail holds and redirects, changing postal details & rural delivery.

General enquiries

Got a question about anything else? Fill in our form and we can get back to you.

Online shop orders

Assistance with NZ Post online shop orders, packaging, online postage or stamps.

Ways to contact us

You can contact us by submitting an enquiry, or by phone or post

Call us

Monday to Friday - 8am to 6pm, excluding public holidays.

Saturday - 8am to 12pm.

See contact details

By post

NZ Post
National Contact Centre
Private Bag 208088
Highbrook
Auckland 2019