Contact & support

Common questions

Contact us

Ask a question - we’ll get back to you by 5pm the next working day.

Live chat

Live chat with a Customer Service team member:
Monday to Friday 9am to 4pm.
Not available on public holidays.


  • Within NZ: 0800 501 501
  • CourierPost: 0800 COURIER (0800 268 743)
  • Outside NZ: +64 9 367 9710
  • Full contact list
  • We’ll take your call Monday to Friday 8am - 5.30pm and Saturday 9am - 12pm.

Postal address

New Zealand Post
Customer Service Centre
PO Box 2349
Christchurch Mail Centre
Christchurch 8140​


Follow us @nzpost

Missing & damaged items

To enquire about a missing or damaged item sent with New Zealand Post, fill in our Missing, damaged, delayed item form or contact us on 0800 501 501.

For items sent by CourierPost visit the CourierPost websiteOpens in a new window. .