We're here to help
Find FAQs, enquiry forms and contact details.
We're here to help
Find FAQs, enquiry forms and contact details.
Frequently asked questions
Tracking
Find out what your tracking statuses mean and how to use our tracking tool.
Delivery times
See latest updates for domestic and international deliveries.
Receiving
Find out more about ways you can receive your mail.
Sending
Read more about ways to send.
International
Get help with customs information, parcel scans and delivery updates.
Damaged items
Find out about compensation and what to do if your item is damaged.
In-store services
Read about the services available at our NZ Post stores.
Submit an enquiry
Missing, damaged, or delayed parcel
Enquire about parcels that are missing, damaged, or delayed.
Mail deliveries (hold/redirect)
Enquire about mail holds and redirects, changing postal details & rural delivery.
General enquiries
Got a question about anything else? Fill in our form and we can get back to you.
Online shop orders
Assistance with NZ Post online shop orders, packaging, online postage or stamps.
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Ways to contact us
Fill in our enquiry forms we'll get in touch as soon as we can. Alternatively, you can give us a call.