We're here to help

Find FAQs, enquiry forms and contact details.

We're here to help

Find FAQs, enquiry forms and contact details.

Frequently asked questions

Tracking

Find out what your tracking statuses mean and how to use our tracking tool.

Delivery times

See latest updates for domestic and international deliveries.

Receiving

Find out more about ways you can receive your mail.

Sending 

Read more about ways to send.

International

Get help with customs information, parcel scans and delivery updates. 

Damaged items

Find out about compensation and what to do if your item is damaged.

In-store services

Read about the services available at our NZ Post stores. 

Can't find what you're looking for?

Search our FAQS to find the answers you need.

See all FAQs

Submit an enquiry

Missing, damaged, or delayed parcel

Enquire about parcels that are missing, damaged, or delayed.

Mail deliveries (hold/redirect)

Enquire about mail holds and redirects, changing postal details & rural delivery.

General enquiries

Got a question about anything else? Fill in our form and we can get back to you.

Online shop orders

Assistance with NZ Post online shop orders, packaging, online postage or stamps.

Ways to contact us

Fill in our enquiry forms we'll get in touch as soon as we can. Alternatively, you can give us a call.