Contact & support

We're here to help. Find product information, FAQs and our contact details.

Contact & support

We're here to help. Find product information, FAQs and our contact details.

Find more info & view our FAQs

Missing, delayed or damaged parcels

If your parcel is missing or delayed, or you have received a damaged item, let us know using our parcel services contact form. 

Sending & receiving in NZ

If you have a question about sending or receiving mail and parcels within NZ, you can find helpful information and FAQs here. 

Sending & receiving overseas

If you have a question about sending or receiving mail and parcels overseas, you can find helpful information and FAQs here. 

Business accounts & services

If you have a question about your business account or our business services, find answers with our FAQs.

CourierPost

Have a question about CourierPost services or your account? View our FAQs. 

YouShop

For information about YouShop services, pricing and accounts, view our YouShop FAQs. 

Looking for something else? 

Search our FAQs to find the answers you need. 

Contact us

Fill in our contact form and we'll get in touch. Alternatively, you can give us a call.