PO Boxes & Private Bags

Want to know more?

To set up a PO Box or Private Bag, you will need to visit your local NZ Post store to complete your application.

Bring the following things with you:

The annual fee for the service you require.
Show proof of ID (e.g. driver licence, passport, etc.)
If applying for a business, you will need to bring a letter of authorisation on business letterhead.

The PO Box rental fee is paid annually in advance.

We offer the following types of mail sorting:

A 5 day sort means your mail is sorted and delivered to your PO Box each week day.
A 6 day sort includes Saturdays (excluding public holidays).

Both the 5 and 6 day sort are location dependent.

Domestic and Farmer

Lobby type	5 day Small	6 day Small	5 day Large	6 day Large
Priority	$195.00	$220.00	$250.00	$305.00
Standard	$180.00	$205.00	$235.00	$290.00

Business

Lobby type	5 day Small	6 day Small	5 day Large	6 day Large
Priority	$220.00	$245.00	$275.00	$330.00
Standard	$205.00	$230.00	$260.00	$315.00

These participating Box Lobby locations offer a free email notification when you have parcels or mail to collect - so you'll only need to visit your PO Box when you know there's something to pick up.

Box Lobby	Address	Service offer	Days sort
Albany	11A/110 Don McKinnon Drive Albany Auckland 632	Priority	6
Alexandra	66 Tarbert Street Alexandra 9320	Standard	6
Armagh	455 St Asaph Street Phillipstown Christchurch 8011	Standard	6
Ashburton	390 East Street Allenton Ashburton 7700	Standard	6
Auckland Airport	1 John Goulter Drive Auckland Airport Auckland 2022	Standard	6
Auckland City	23 Customs Street East Auckland CBD Auckland 1010	Standard	6
Barrington	254 Barrington Street Spreydon Christchurch 8024	Standard	6
Bayfair	19 Girven Street Tauranga 3116	Standard	6
Bethlehem	Shop C1/C2, Bethlehem Centre, 19 Bethlehem Road Bethlehem Tauranga 3110	Standard	6
Birkenhead	22 Mokoia Road Birkenhead Auckland 626	Standard	6
Bishopdale	31 Bishopdale Court, Bishopdale, Christchurch 8543	Standard	6
Blenheim	1 Main Street Blenheim 7201	Standard	6
Botany	5 Te Koha Road East Tamaki Auckland 2013	Priority	6
Browns Bay	55 Clyde Road Browns Bay Auckland 630	Standard	6
Cambridge	77 Duke Street Cambridge 3434	Standard	6
Chartwell Square	189 Hukanui Road Chartwell Hamilton 3210	Standard	6
Cherrywood	32 Cherrywood Drive Cherrywood Tauranga 3110	Standard	6
Christchurch	67 Cashel Street Christchurch Central Christchurch 8013	Priority	6
Dargaville	80 Victoria Street Dargaville 310	Standard	6
Devonport	18 Clarence Street Devonport Auckland 624	Standard	6
Dominion Road	371 Dominion Road Mt Eden Auckland 1024	Standard	6
Drury	231 Great South Road Drury Auckland 2113	Standard	6
Dunedin	243 Princes Street Dunedin 9016	Priority	6
Dunedin North	366 Great King Street Dunedin North Dunedin 9016	Standard	6
Eastgate	Corner Buckley’s Road & Linwood Ave Linwood Christchurch 8062	Standard	6
Eastridge	215 Kepa Road Mission Bay Auckland 1071	Standard	6
Ellerslie	97 Main Highway Ellerslie Auckland 1051	Standard	6
Featherston Street	177 Featherston Street Wellington Central Wellington 6011	Standard	6
Feilding	9 Goodbehere Street Feilding 4702	Standard	6
Frankton	163 Commerce Street Frankton Hamilton 3204	Standard	6
Gisborne	48 Grey Street Gisborne 4010	Standard	6
Glen Eden	4/20 Oates Road Glen Eden Auckland 641	Standard	6
Glen Innes	280 Apirana Avenue Glen Innes Auckland 1072	Standard	6
Glenfield	385 Glenfield Road Glenfield Auckland 629	Standard	6
Greenlane	205 Great South Road Greenlane Auckland 1051	Standard	6
Greerton	202 Chadwick Road Greerton Tauranga 3112	Standard	6
Greymouth	36 Tainui Street Greymouth 7805	Standard	6
Hamilton	536 Anglesea Street Hamilton Central Hamilton 3204	Standard	6
Hamilton East	20 Clyde Street Hamilton East Hamilton 3216	Standard	6
Hastings	200 Market Street North Hastings 4122	Standard	6
Hastings North	200A Market Street North Hastings 4158	Standard	6
Havelock North	10 Napier Road Havelock North 4130	Standard	6
Hawera	74 Princes Street Hawera 4610	Standard	6
Hawkes Bay Mail Centre	136 Taradale Road Pirimai Napier 4112	Priority	6
Henderson	Edsel Street Auckland 612	Standard	6
Highbrook	122 Kerwyn Avenue East Tamaki Auckland 2013	Priority	6
Highland Park	503 Pakuranga Road Highland Park Auckland 2010	Standard	6
Hornby	120 / 418 Main North road Christchurch 8042	Standard	6
Howick	60 Picton Street Howick Auckland 2014	Standard	6
Hunters Corner	245 Great South Road Papatoetoe Auckland 2025	Standard	6
Invercargill	51 Don Street Invercargill 9810	Standard	6
Johnsonville	28 Johnsonville Road Johnsonville Wellington 6037	Standard	6
Kaiapoi	55 Charles Street Kaiapoi 7630	Standard	6
Kaikohe	144 Broadway Kaikohe 405	Standard	6
Kaitaia	104 Commerce Street Kaitaia 410	Standard	6
Kamo	519 Kamo Road Whau Valley Whangarei 112	Standard	6
Karori	261 Karori Road Karori Wellington 6012	Standard	6
Katikati	24 Main Road Tauranga 3129	Standard	6
Khandallah	1 Ganges Road Khandallah Wellington 6035	Standard	5
Kilbirnie	60-64 Bay Road Kilbirnie Wellington 6022	Standard	6
Kingsland	181 Khyber Pass Road Grafton Auckland 1352	Standard	6
Kumeu	106 Main Road Auckland 810	Standard	6
Lambton Quay	94-98 Lambton Quay Central City Wellington 6011	Standard	6
Levin	228 Oxford Street Wellington 5510	Standard	6
Lower Hutt	21 Andrews Avenue Hutt Central Wellington 5010	Standard	6
Mana	Suite 10, 99 Mana Esplanade Mana Wellington 5026	Standard	5
Manawatu Mail Centre	9 Matthews Avenue Takaro Palmerston North 4410	Standard	5
Manners Street	2 Manners Street Te Aro Wellington 6011	Standard	6
Manukau City	3 Ronwood Avenue Manukau Auckland 2104	Priority	6
Manurewa	181 Great South Road Manurewa Auckland 2102	Standard	6
Marewa	114 Kennedy Road Marewa 4110	Standard	6
Masterton	183-185 Queen Street Wellington 5810	Standard	6
Matamata	28 Arawa Street Matamata 3400	Standard	6
Meadowbank	Meadowbank Shopping Centre, 35 St Johns Road Meadowbank Auckland 1072	Standard	5
Merivale	183 Papanui Road Merivale Christchurch 8014	Standard	6
Milford	115 Kitchener Road Milford Auckland 620	Standard	6
Moray Place	310 Moray Place Dunedin 9016	Standard	6
Morrinsville	4/47 Studholme Street Morrinsville 3300	Standard	6
Mosgiel	107 Gordon Road Mosgiel Dunedin 9024	Standard	6
Motueka	151a High Street Motueka 7120	Standard	6
Mount Maunganui	155 Maunganui Road Tauranga 3116	Standard	6
Mount Roskill	969 Dominion Road Mount Roskill Auckland 1041	Standard	6
Napier	1 Dickens Street Napier South Napier 4110	Standard	6
Nelson	209 Hardy Street Nelson CBD Nelson 7010	Standard	6
New Lynn	3062 Great North Road New Lynn Auckland 600	Standard	6
New Plymouth	4 Egmont Street New Plymouth 4310	Standard	6
Newmarket	416 Broadway Epsom Auckland 1023	Standard	6
Newtown	156 Riddiford Street Newtown Wellington 6021	Standard	6
North Harbour	65-67 Paul Matthews Road North Harbour Auckland 632	Standard	6
North Shore	3 Croftfield Lane Wairau Valley Auckland 627	Standard	6
Northcote	3 Pearn Crescent Northcote Auckland 627	Standard	6
Oamaru	2 Severn Street Oamaru 9400	Standard	6
Onehunga	241 Onehunga Mall Onehunga Auckland 1061	Standard	6
Opotiki	106C Church Street Opotiki 3122	Standard	6
Orewa	2 Hillary Square Auckland 931	Standard	6
Otahuhu	350 Great South Road Otahuhu Auckland 1062	Standard	6
Pakuranga	123 Pakuranga Road Pakuranga Auckland 2010	Standard	6
Palm Beach	7 Gravatt Road Papamoa Beach Tauranga 3118	Standard	6
Palmerston North Central	328 Church Street Palmerston North 4410	Priority	6
Panmure	32 Queens Road Panmure Auckland 1072	Standard	6
Papakura	138-142 Great South Road Auckland 2110	Standard	6
Papanui	37 Main North Road Papanui Christchurch 8053	Standard	6
Paraparaumu	17 Seaview Road Paraparaumu Beach Wellington 5032	Standard	6
Parnell	299 Parnell Road Parnell Auckland 1052	Standard	6
Penrose	39 Station Road Penrose Auckland 1061	Standard	6
Petone	207 Jackson Street Petone Wellington 5012	Standard	6
Phillipstown	244 Ferry Road Waltham Christchurch 8011	Standard	6
Picton	72 High Street Picton 7250	Standard	6
Point Chevalier	1197 Great North Road Pt Chevalier Auckland 1246	Standard	6
Ponsonby	314 Ponsonby Road Ponsonby Auckland 1011	Standard	6
Porirua	2-10 Semple Street Porirua Wellington 5022	Standard	6
Pukekohe	7B Hall Street Auckland 3434	Standard	6
Queenstown	13 Camp Street Queenstown 9300	Standard	6
Rangiora	206 High Street Rangiora 7400	Standard	6
Remuera	2 Victoria Avenue Remuera Auckland 1050	Standard	6
Riccarton	103 Riccarton Road Riccarton Christchurch 8041	Standard	6
Richmond	3 Croucher Street Richmond 7020	Standard	6
Rotorua	1218 Tutanekai Street Rotorua 3010	Standard	6
Rototuna	44 Horsham Downs Road Rototuna North Hamilton 3210	Standard	6
Royal Heights	18/138 Royal Road Massey Auckland 656	Standard	5
Royal Oak	794 Manukau Road Royal Oak Auckland 1023	Standard	6
Seventh Avenue	399 Cameron Road Tauranga 3110	Priority	6
Shirley	The Palms Mall, 18 Marshland Road Shirley Christchurch 8061	Standard	6
Shortland Street	69 Shortland Street Auckland Central Auckland 1010	Priority	6
South Dunedin	5 Strathallan St South Dunedin Dunedin 9012	Standard	6
St Heliers	16 St Heliers Bay Road St Heliers Auckland 1071	Standard	6
St Lukes	80 Saint Lukes Road Mount Albert Auckland 1025	Standard	6
Stoke	27 Putaitai Street Stoke 7011	Standard	6
Stortford Lodge	1100 Heretaunga Street West Stortford Lodge Palmerston North 4120	Standard	5
Sylvia Park	286 Mount Wellington Highway Mount Wellington Auckland 1060	Standard	6
Symonds Street	181 Khyber Pass Road Grafton Auckland 1023	Standard	6
Takapuna	51 Hurstmere Road Takapuna Auckland 622	Standard	6
Taradale	264 Gloucester Street Taradale 4112	Standard	6
Taumarunui	47-49 Miriama Street Taumarunui 3920	Standard	6
Taupo	42-46 Horomatangi Street Taupo 3330	Standard	6
Tauranga	536 Cameron Road Tauranga 3110	Standard	6
Tauranga Central	17 Grey Street Tauranga 3110	Standard	6
Tauranga Mail Centre	65 Chapel Street Tauranga 3110	Priority	6
Tawa	181 Main Road Tawa Wellington 5028	Standard	6
Te Awamutu	71 Bank Street Te Awamutu 3800	Standard	6
Te Puke	81 Jellicoe Street Tauranga 3119	Standard	6
Te Rapa	The Base Te Rapa Road Te Rapa Hamilton 3200	Standard	6
Terrace End	232 Ruahine Street Terrace End Palmerston North 4414	Standard	6
Thames	517 Pollen Street Thames 3500	Standard	6
The Terrace	125 The Terrace Wellington Central Wellington 6011	Standard	6
Timaru	21 Strathallan Street Timaru 7910	Priority	6
Titirangi	1/400 Titirangi Road Titirangi Auckland 604	Standard	6
Tokoroa	22 Bridge Street Tokoroa 3420	Standard	6
Tower Junction	5 Troup Drive Addington Christchurch 8011	Standard	6
Triton Plaza	33 Triton Drive Rosedale Auckland 632	Standard	6
Upper Hutt	207 Main Street Wellington 5018	Standard	6
Upper Riccarton	20 Waimairi Road Upper Riccarton Christchurch 8041	Standard	6
Victoria Street	455 St Asaph Street Phillipstown Christchurch 8011	Standard	6
Victoria Street West	151 Victoria Street Auckland Central Auckland 1010	Priority	6
Vivian Street	140 Vivian Street Te Aro Wellington.	Standard	6
Waiheke Island	128 Ocean View Road Oneroa Auckland 1081	Standard	6
Waikanae	14 Mahara Place Kapiti Coast Wellington 5036	Standard	6
Waikato Mail Centre	536 Anglesea Street Hamilton Central Hamilton 3204	Priority	6
Wairoa	92 Marine Parade Clyde Court Wairoa 4108	Standard	6
Waiuku	9 Bowen Street Auckland 2123	Standard	6
Wanaka	39 Ardmore Street Wanaka 9305	Standard	6
Whanganui	113-115 Victoria Avenue Whanganui 4500	Standard	6
Warkworth	37-39 Queen Street Auckland 910	Standard	6
Wellesley Street	24 Wellesley Street West Auckland Central Auckland 1010	Priority	6
Wellington	7 Waterloo Quay Pipitea Wellington 6011	Priority	6
Wellington Mail Centre	47 The Esplanade Petone Wellington 5012	Priority	6
Westgate	11 B, Fernhill Drive, Westgate Drive Massey Auckland 614	Standard	6
Westport	155 Palmerston Street Westport 7825	Standard	6
Whakatane	193-197 The Strand Whakatane 3120	Standard	6
Whangaparaoa	719 Whangaparaoa Road Manly Auckland 930	Standard	6
Whangarei	16-20 Rathbone Street Whangarei CBD Whangarei 110	Standard	6
Whitianga	72 Albert Street Whitianga 3510	Standard	6

See our terms and conditions for this service.

When you apply for your PO Box you will need to select a category to ensure you are charged correctly:

If you receive personal mail only choose Domestic box holders
If you're a farmer choose Farmer box holders
For all other users choose Business box holders

If your usage appears not to comply with the customer category selected, we may change your customer category and invoice you for the rental fee appropriate to your actual usage.

For a full list of all PO Box or Private Bag lobbies, search our Find a store tool.

District	Priority Box / Bag Lobby
Auckland City	Albany Box Lobby 110 Don McKinnon Drive Albany Auckland 0632
Auckland City	Botany Box Lobby 451 Ti Rakau Drive Huntington Park Auckland 2163
Auckland City	Shortland Street Box Lobby 69 Shortland Street Auckland Central Auckland 1010
Auckland City	Victoria Street West Box Lobby 151 Victoria Street West Auckland Central Auckland 1010
Auckland City	Manukau City Box Lobby 5 Freeman Way Manukau Auckland 2104
Auckland City	Highbrook Box Lobby 122 Kerwyn Ave East Tamaki Auckland 2013
Hamilton City	Waikato Mail Centre 536 Anglesea Street Hamilton Central Hamilton 3204
Bay of Plenty - Tauranga	Tauranga Mail Centre 65 Chapel Street Tauranga 3110
Bay of Plenty - Rotorua	Rotorua Mail Centre 4 Waterford Street Mangakakahi Rotorua 3015
Napier	Hawkes Bay Mail Centre 136 Taradale Road Pirimai Napier 4112
Manawatu - Palmerston North	Palmerston North Central Box Lobby 328 Church Street Palmerston North 4410
Lower Hutt	Wellington Mail Centre 47 The Esplanade Petone Lower Hutt 5012
Wellington City	Wellington Box Lobby 7 Waterloo Quay Wellington 6011
Christchurch City	Christchurch Box Lobby 67 Cashel Street Christchurch Central Christchurch 8013
Timaru	Timaru Box Lobby 21 Strathallan Street Timaru 7910
Dunedin	Dunedin Box Lobby 243 Princes Street Dunedin Central Dunedin 9016

You can renew up to ten PO Boxes or Private Bags at a time online using your credit card.
If you need to transfer your PO Box or Private Bag to another location, please talk to staff at the box lobby where your PO Box or Private Bag is currently located.

Please visit your local NZ Post store and bring the following:

Photo ID (e.g. driver's licence, passport, etc.)
If for a business, you must bring a letter of authorisation on business letterhead.
PO Box keys (The keys must be returned otherwise a charge will apply)

In these Terms and Conditions, “you” means the PO Box or Private Bag holder(s) named in the Application. “We” means NZ Post Limited and our successors, assignees and authorised agents. “Our” and “us” have corresponding meanings. “Box” is used to refer to the PO Box or Private Bag you hold under this Contract.
If you hold a Box with us, these Terms and Conditions will apply, which together with your Application for PO Box/ Private Bag forms the ‘Contract’ we make with you for use of the Box. You must notify us immediately in writing if any of the information specified in the Application changes, for example, your address or phone number or customer category.
The Contract is for the rental period specified in the Application. Payment of the rental fee for the Box is deemed acceptance of the terms of the Contract.
Any notice to you under this Contract is sufficiently given if delivered to your Box or the billing address in your Application, at our option. Any notice to us must be delivered to us by email to [email protected] or by post to the Box/Bag Administration, PO Box 38817, Wellington Mail Centre, Lower Hutt 5045.
The rental fee is payable in advance and is not refundable but, with our written consent, may be transferred to another Box holder. If we reasonably believe the customer category you have specified is not correct, we may change your customer category and invoice you for the rental fee appropriate to your actual usage, or may terminate the Contract under clause 10.
We may charge you other fees for this service. The current rental fees and customer categories, and other fees, are set out on our website at www.nzpost.co.nz/pobox. We may change the amount of any fees or impose new fees if we give you 30 days’ written notice of the change.
For PO Boxes, we will supply you with two keys, which remain our property at all times. All keys must be returned to us if the Contract expires or is terminated. If you lose a key or do not return it, you must pay us the cost of replacing the lock and keys.
If the Box holder is an individual, only the person who signs the Contract will be recognised by us as the contracting party. Where Box holder is an organisation, only that organisation will be recognised by us as the contracting party.
Either party may terminate the Contract at any time by giving 30 days’ notice in writing.
We may, by giving you notice in writing, terminate the Contract immediately or on the date specified in that notice:
1. if we believe on reasonable grounds that the Box allocated to you is being used for illegal activities;
2. if you don’t pay the rental fee, or any other fee or charge payable under the Contract, by the due date;
3. if you don’t comply with any other obligation under the Contract; or
4. if there is a dispute as to the entitlement of any person in regard to mail delivered to a Box or between joint Box holders, and the dispute is not resolved within 30 days of us becoming aware of the dispute.
If you terminate the Contract under clause 9, all mail addressed to your Box that we receive after the date of termination will, unless otherwise agreed, immediately be returned to sender. If we are unable to return the mail to the sender, it may be destroyed or otherwise disposed of, as we see fit.
If we terminate the Contract, all mail addressed to your Box that we receive after the date of termination will be treated as follows:
1. upon termination under clause 9, 10b, or 10c, unless otherwise agreed, mail will be held at the local NZ Post store for 30 days from the date of termination. Any mail uncollected, and all mail received after this period, will be returned to sender. If we are unable to return the mail to sender, it may be destroyed or otherwise disposed of, as we see fit; or
2. Upon termination under clause 10a, 10d or 18, mail will immediately be returned to sender, or dealt with in accordance with relevant legislation. If we are unable to return the mail to sender, it may be destroyed or otherwise disposed of, as we see fit.
If there is a dispute as to the entitlement of any person in regard to mail delivered to a PO Box or Private Bag, or between joint Box holders, we may refuse to deliver mail to that Box until the dispute is resolved, and may terminate the Contract under clause 10d.
If you want to resume a Box service after the Contract has expired or been terminated, you will be required to enter into a new contract and may not necessarily be allocated the same Box address. If the same Box is allocated, you may be charged an additional fee for the resumption.
We may change any term of the Contract, including relocating the Box or changing the frequency of mail delivery, by giving you 30 days’ notice in writing.
If an unexpected event, including but not limited to a fire, flood, earthquake or unexpected closure of an agency (“Force Majeure Event”), prevents delivery to a Box, we may, on immediate notice, relocate the Box on a temporary or permanent basis to an alternative location.
Unless we agree in writing, you must not allow anyone else to use the Box allocated to you. The Box is only for the delivery of mail items to you – you must not put any item into the Box. You must promptly return to us any mail that is not addressed to you.
You must collect your mail at least once a month. If you do not, we may return uncollected mail to the sender. If we are unable to return the mail to the sender, it may be destroyed or otherwise disposed of, as we see fit. If your mail is not collected for three consecutive months, we may cancel this Contract without notice.
It is your responsibility to check your mail for oversized, unpaid, shortpaid and signature required items. These will be available for you to collect during normal box lobby opening hours. You are responsible for paying any outstanding postage and returning to us the signature required receipts from these items.
Signature required items that have not been collected after 30 days, unless specified differently on the item, will be returned to the sender. If we are unable to return the mail to the sender, it may be destroyed or otherwise disposed of, as we see fit.
If the addressed mail you receive, other than parcels, regularly exceeds the capacity of your PO Box, we may require you to apply for a PO Box with a larger capacity or a Private Bag and to pay us the rental fee that applies to that service.
If you tell a third party your Box address, you must ensure that the address you specify meets our addressing standards set out on our website at www.nzpost.co.nz/addressing.
Information on our liability to you for loss or damage to, or delay in the delivery of, any item is set out in our Public Contract and Postal Users’ Guide. These are available for reference at a NZ Post store and on our website at nzpost.co.nz/pug.
Quarterly rental periods and quarterly direct debit payment options are only available to customers who were paying by quarterly direct debit as at 1 November 2011. If the rental period for your Box is three months:
1. the Contract will be renewed automatically if you pay the rental fee for the subsequent three month rental period by direct debit one month before the expiry of the current rental period.
2. if we do not receive the rental fee by the due date because the direct debit you have arranged is dishonoured due to insufficient funds, we will attempt a second direct debit within 7 days. If the direct debit is dishonoured for a second time, you must arrange for the payment to be received by us prior to the end of the rental period, by calling our Billings team on 0800 269 224. If by the end of the rental period we have not received the rental fee, the Contract will be terminated in accordance with clause 10b, and the Box closed.
3. if we do not receive the rental fee by the due date because the direct debit you have arranged is dishonoured for a reason other than insufficient funds, the Contract will be terminated in accordance with clause 10b, and the Box closed. If you wish to resume using the Box, you must sign a new Contract and pay the annual fee in advance. If the same Box is allocated, may be charged an additional fee for the resumption.
4. we will provide an annual invoice to you if you request one.
Pick Up and Delivery Service: A Pick Up and Delivery service can be arranged for an additional fee. Your Box will be cleared and delivered in a mail bag. Charges are set based on the number of mail bags ordered for the regular service. Any items that are too large for the mail bag will be delivered by courier at your applicable rate.
Redirections: If we know you have a Box, any mail addressed to your physical address will be redirected to your Box.

Note: Different terms apply to our virtual PO Box and Private Bag service. Refer to the virtual PO Box/Private Bag application form for these. To obtain a virtual PO Box/Private Bag application form, get in touch with your Business Manager.

See our full terms and conditions

PO Boxes & Private Bags

PO Box

Priority lobby

PO Box

Standard lobby

Private Bags

Private Bag

Want to know more?

Domestic and Farmer

Business