PO Boxes & Private Bags
The secure and convenient way to receive your parcels and letters. Many lobbies have 24-hour access, so you can pick up your items when it suits.
PO Box
Priority lobby
If you receive fewer than 50 addressed items of mail per day.

5 day sorting $185-260 per year

6 day sorting (includes Saturdays) $205-310 per year

Ready for collection from 7.30am

Get notifications when you've got mail. Set up notifications

Available at most of our major mail centres

We can pick up and deliver your mail to you for an additional fee
PO Box
Standard lobby
If you receive fewer than 50 addressed items of mail per day.

5 day sorting $170-245 per year

6 day sorting (includes Saturdays) $190-295 per year

Ready for collection from 9am

Get notifications when you've got mail. Set up notifications

Available at over 680 sites nationwide

We can pick up and deliver your mail to you for an additional fee
Private Bags
Private Bag
If you receive more than 50 addressed items of mail per day.

Standard and priority lobbies available

5 day sorting $375 per year

No 6 day sorting (not sorted Saturdays)

Ready for collection from 9am (6am where bag is in a Priority Lobby)

Get notifications when you've got mail. Set up notifications

Available at selected lobbies. Find your local NZ Post store

We can pick up and deliver your mail to you for an additional fee
Want to know more?
To set up a PO Box or Private Bag, you will need to visit your local NZ Post store to complete your application.
Bring the following things with you:
- The annual fee for the service you require.
- Show proof of ID (e.g. driver licence, passport, etc.)
- If applying for a business, you will need to bring a letter of authorisation on business letterhead.
The PO Box rental fee is paid annually in advance.
We offer the following types of mail sorting:
- A 5 day sort means your mail is sorted and delivered to your PO Box each week day.
- A 6 day sort includes Saturdays (excluding public holidays).
Both the 5 and 6 day sort are location dependent.
Domestic and Farmer
Lobby type | 5 day Small | 6 day Small | 5 day Large | 6 day Large |
---|---|---|---|---|
Priority | $185.00 | $205.00 | $235.00 | $285.00 |
Standard | $170.00 | $190.00 | $220.00 | $270.00 |
Business
Lobby type | 5 day Small |
6 day Small |
5 day Large |
6 day Large |
---|---|---|---|---|
Priority | $210.00 | $230.00 | $260.00 | $310.00 |
Standard | $195.00 | $215.00 | $245.00 | $295.00 |
These participating Box Lobby locations offer a free email notification when you have parcels or mail to collect - so you'll only need to visit your PO Box when you know there's something to pick up.
Register online for PO Box notifications.
Box Lobby | Address | Service offer | Days sort |
---|---|---|---|
Albany | 11A/110 Don McKinnon Drive Albany Auckland 632 |
Priority | 6 |
Alexandra | 66 Tarbert Street Alexandra 9320 |
Standard | 6 |
Armagh | 455 St Asaph Street Phillipstown Christchurch 8011 |
Standard | 6 |
Ashburton | 390 East Street Allenton Ashburton 7700 |
Standard | 6 |
Auckland Airport | 1 John Goulter Drive Auckland Airport Auckland 2022 |
Standard | 6 |
Auckland City | 23 Customs Street East Auckland CBD Auckland 1010 |
Standard | 6 |
Barrington | 254 Barrington Street Spreydon Christchurch 8024 |
Standard | 6 |
Bayfair | 19 Girven Street Tauranga 3116 |
Standard | 6 |
Bethlehem | Shop C1/C2, Bethlehem Centre, 19 Bethlehem Road Bethlehem Tauranga 3110 |
Standard | 6 |
Birkenhead | 22 Mokoia Road Birkenhead Auckland 626 |
Standard | 6 |
Bishopdale | 31 Bishopdale Court, Bishopdale, Christchurch 8543 | Standard | 6 |
Blenheim | 1 Main Street Blenheim 7201 |
Standard | 6 |
Botany | 5 Te Koha Road East Tamaki Auckland 2013 |
Priority | 6 |
Browns Bay | 55 Clyde Road Browns Bay Auckland 630 |
Standard | 6 |
Cambridge | 77 Duke Street Cambridge 3434 |
Standard | 6 |
Chartwell Square | 189 Hukanui Road Chartwell Hamilton 3210 |
Standard | 6 |
Cherrywood | 32 Cherrywood Drive Cherrywood Tauranga 3110 |
Standard | 6 |
Christchurch | 67 Cashel Street Christchurch Central Christchurch 8013 |
Priority | 6 |
Dargaville | 80 Victoria Street Dargaville 310 |
Standard | 6 |
Devonport | 18 Clarence Street Devonport Auckland 624 |
Standard | 6 |
Dominion Road | 371 Dominion Road Mt Eden Auckland 1024 |
Standard | 6 |
Drury | 231 Great South Road Drury Auckland 2113 |
Standard | 6 |
Dunedin | 243 Princes Street Dunedin 9016 |
Priority | 6 |
Dunedin North | 366 Great King Street Dunedin North Dunedin 9016 |
Standard | 6 |
Eastgate | Corner Buckley’s Road & Linwood Ave Linwood Christchurch 8062 |
Standard | 6 |
Eastridge | 215 Kepa Road Mission Bay Auckland 1071 |
Standard | 6 |
Ellerslie | 97 Main Highway Ellerslie Auckland 1051 |
Standard | 6 |
Featherston Street | 177 Featherston Street Wellington Central Wellington 6011 |
Standard | 6 |
Feilding | 9 Goodbehere Street Feilding 4702 |
Standard | 6 |
Frankton | 163 Commerce Street Frankton Hamilton 3204 |
Standard | 6 |
Gisborne | 48 Grey Street Gisborne 4010 |
Standard | 6 |
Glen Eden |
4/20 Oates Road |
Standard | 6 |
Glen Innes | 280 Apirana Avenue Glen Innes Auckland 1072 |
Standard | 6 |
Glenfield | 385 Glenfield Road Glenfield Auckland 629 |
Standard | 6 |
Greenlane | 205 Great South Road Greenlane Auckland 1051 |
Standard | 6 |
Greerton | 202 Chadwick Road Greerton Tauranga 3112 |
Standard | 6 |
Greymouth | 36 Tainui Street Greymouth 7805 |
Standard | 6 |
Hamilton | 536 Anglesea Street Hamilton Central Hamilton 3204 |
Standard | 6 |
Hamilton East | 20 Clyde Street Hamilton East Hamilton 3216 |
Standard | 6 |
Hastings | 200 Market Street North Hastings 4122 |
Standard | 6 |
Hastings North | 200A Market Street North Hastings 4158 |
Standard | 6 |
Havelock North | 10 Napier Road Havelock North 4130 |
Standard | 6 |
Hawera | 74 Princes Street Hawera 4610 |
Standard | 6 |
Hawkes Bay Mail Centre | 136 Taradale Road Pirimai Napier 4112 |
Priority | 6 |
Henderson | Edsel Street Auckland 612 |
Standard | 6 |
Highbrook | 122 Kerwyn Avenue East Tamaki Auckland 2013 |
Priority | 6 |
Highland Park | 503 Pakuranga Road Highland Park Auckland 2010 |
Standard | 6 |
Hornby | 120 / 418 Main North road Christchurch 8042 |
Standard | 6 |
Howick | 60 Picton Street Howick Auckland 2014 |
Standard | 6 |
Hunters Corner | 245 Great South Road Papatoetoe Auckland 2025 |
Standard | 6 |
Invercargill | 51 Don Street Invercargill 9810 |
Standard | 6 |
Johnsonville | 28 Johnsonville Road Johnsonville Wellington 6037 |
Standard | 6 |
Kaiapoi | 55 Charles Street Kaiapoi 7630 |
Standard | 6 |
Kaikohe | 144 Broadway Kaikohe 405 |
Standard | 6 |
Kaitaia | 104 Commerce Street Kaitaia 410 |
Standard | 6 |
Kamo | 519 Kamo Road Whau Valley Whangarei 112 |
Standard | 6 |
Karori | 261 Karori Road Karori Wellington 6012 |
Standard | 6 |
Katikati | 24 Main Road Tauranga 3129 |
Standard | 6 |
Khandallah | 1 Ganges Road Khandallah Wellington 6035 |
Standard | 5 |
Kilbirnie | 60-64 Bay Road Kilbirnie Wellington 6022 |
Standard | 6 |
Kingsland | 181 Khyber Pass Road Grafton Auckland 1352 |
Standard | 6 |
Kumeu | 106 Main Road Auckland 810 |
Standard | 6 |
Lambton Quay | 94-98 Lambton Quay Central City Wellington 6011 |
Standard | 6 |
Levin | 228 Oxford Street Wellington 5510 |
Standard | 6 |
Lower Hutt | 21 Andrews Avenue Hutt Central Wellington 5010 |
Standard | 6 |
Mana | Suite 10, 99 Mana Esplanade Mana Wellington 5026 |
Standard | 5 |
Manawatu Mail Centre | 9 Matthews Avenue Takaro Palmerston North 4410 |
Standard | 5 |
Manners Street | 2 Manners Street Te Aro Wellington 6011 |
Standard | 6 |
Manukau City | 3 Ronwood Avenue Manukau Auckland 2104 |
Priority | 6 |
Manurewa | 181 Great South Road Manurewa Auckland 2102 |
Standard | 6 |
Marewa | 114 Kennedy Road Marewa 4110 |
Standard | 6 |
Masterton | 183-185 Queen Street Wellington 5810 |
Standard | 6 |
Matamata | 28 Arawa Street Matamata 3400 |
Standard | 6 |
Meadowbank | Meadowbank Shopping Centre, 35 St Johns Road Meadowbank Auckland 1072 |
Standard | 5 |
Merivale | 183 Papanui Road Merivale Christchurch 8014 |
Standard | 6 |
Milford | 115 Kitchener Road Milford Auckland 620 |
Standard | 6 |
Moray Place | 310 Moray Place Dunedin 9016 |
Standard | 6 |
Morrinsville | 4/47 Studholme Street Morrinsville 3300 |
Standard | 6 |
Mosgiel | 107 Gordon Road Mosgiel Dunedin 9024 |
Standard | 6 |
Motueka | 151a High Street Motueka 7120 |
Standard | 6 |
Mount Maunganui | 155 Maunganui Road Tauranga 3116 |
Standard | 6 |
Mount Roskill | 969 Dominion Road Mount Roskill Auckland 1041 |
Standard | 6 |
Napier | 1 Dickens Street Napier South Napier 4110 |
Standard | 6 |
Nelson | 209 Hardy Street Nelson CBD Nelson 7010 |
Standard | 6 |
New Lynn | 3062 Great North Road New Lynn Auckland 600 |
Standard | 6 |
New Plymouth | 4 Egmont Street New Plymouth 4310 |
Standard | 6 |
Newmarket | 416 Broadway Epsom Auckland 1023 |
Standard | 6 |
Newtown | 156 Riddiford Street Newtown Wellington 6021 |
Standard | 6 |
North Harbour | 65-67 Paul Matthews Road North Harbour Auckland 632 |
Standard | 6 |
North Shore | 3 Croftfield Lane Wairau Valley Auckland 627 |
Standard | 6 |
Northcote | 3 Pearn Crescent Northcote Auckland 627 |
Standard | 6 |
Oamaru | 2 Severn Street Oamaru 9400 |
Standard | 6 |
Onehunga | 241 Onehunga Mall Onehunga Auckland 1061 |
Standard | 6 |
Opotiki | 106C Church Street Opotiki 3122 |
Standard | 6 |
Orewa | 2 Hillary Square Auckland 931 |
Standard | 6 |
Otahuhu | 350 Great South Road Otahuhu Auckland 1062 |
Standard | 6 |
Pakuranga | 123 Pakuranga Road Pakuranga Auckland 2010 |
Standard | 6 |
Palm Beach | 7 Gravatt Road Papamoa Beach Tauranga 3118 |
Standard | 6 |
Palmerston North Central | 328 Church Street Palmerston North 4410 |
Priority | 6 |
Panmure | 32 Queens Road Panmure Auckland 1072 |
Standard | 6 |
Papakura | 138-142 Great South Road Auckland 2110 |
Standard | 6 |
Papanui | 37 Main North Road Papanui Christchurch 8053 |
Standard | 6 |
Paraparaumu | 17 Seaview Road Paraparaumu Beach Wellington 5032 |
Standard | 6 |
Parnell | 299 Parnell Road Parnell Auckland 1052 |
Standard | 6 |
Penrose | 39 Station Road Penrose Auckland 1061 |
Standard | 6 |
Petone | 207 Jackson Street Petone Wellington 5012 |
Standard | 6 |
Phillipstown | 244 Ferry Road Waltham Christchurch 8011 |
Standard | 6 |
Picton | 72 High Street Picton 7250 |
Standard | 6 |
Point Chevalier | 1197 Great North Road Pt Chevalier Auckland 1246 |
Standard | 6 |
Ponsonby | 314 Ponsonby Road Ponsonby Auckland 1011 |
Standard | 6 |
Porirua | 2-10 Semple Street Porirua Wellington 5022 |
Standard | 6 |
Pukekohe | 7B Hall Street Auckland 3434 |
Standard | 6 |
Queenstown | 13 Camp Street Queenstown 9300 |
Standard | 6 |
Rangiora | 206 High Street Rangiora 7400 |
Standard | 6 |
Remuera | 2 Victoria Avenue Remuera Auckland 1050 |
Standard | 6 |
Riccarton | 103 Riccarton Road Riccarton Christchurch 8041 |
Standard | 6 |
Richmond | 3 Croucher Street Richmond 7020 |
Standard | 6 |
Rotorua | 1218 Tutanekai Street Rotorua 3010 |
Standard | 6 |
Rototuna | 44 Horsham Downs Road Rototuna North Hamilton 3210 |
Standard | 6 |
Royal Heights |
18/138 Royal Road |
Standard | 5 |
Royal Oak | 794 Manukau Road Royal Oak Auckland 1023 |
Standard | 6 |
Seventh Avenue | 399 Cameron Road Tauranga 3110 |
Priority | 6 |
Shirley | The Palms Mall, 18 Marshland Road Shirley Christchurch 8061 |
Standard | 6 |
Shortland Street | 69 Shortland Street Auckland Central Auckland 1010 |
Priority | 6 |
South Dunedin | 5 Strathallan St South Dunedin Dunedin 9012 |
Standard | 6 |
St Heliers | 16 St Heliers Bay Road St Heliers Auckland 1071 |
Standard | 6 |
St Lukes | 80 Saint Lukes Road Mount Albert Auckland 1025 |
Standard | 6 |
Stoke | 27 Putaitai Street Stoke 7011 |
Standard | 6 |
Stortford Lodge | 1100 Heretaunga Street West Stortford Lodge Palmerston North 4120 |
Standard | 5 |
Sylvia Park | 286 Mount Wellington Highway Mount Wellington Auckland 1060 |
Standard | 6 |
Symonds Street | 181 Khyber Pass Road Grafton Auckland 1023 |
Standard | 6 |
Takapuna | 51 Hurstmere Road Takapuna Auckland 622 |
Standard | 6 |
Taradale | 264 Gloucester Street Taradale 4112 |
Standard | 6 |
Taumarunui | 47-49 Miriama Street Taumarunui 3920 |
Standard | 6 |
Taupo | 42-46 Horomatangi Street Taupo 3330 |
Standard | 6 |
Tauranga | 536 Cameron Road Tauranga 3110 |
Standard | 6 |
Tauranga Central | 17 Grey Street Tauranga 3110 |
Standard | 6 |
Tauranga Mail Centre | 65 Chapel Street Tauranga 3110 |
Priority | 6 |
Tawa | 181 Main Road Tawa Wellington 5028 |
Standard | 6 |
Te Awamutu | 71 Bank Street Te Awamutu 3800 |
Standard | 6 |
Te Puke | 81 Jellicoe Street Tauranga 3119 |
Standard | 6 |
Te Rapa | The Base Te Rapa Road Te Rapa Hamilton 3200 |
Standard | 6 |
Terrace End | 232 Ruahine Street Terrace End Palmerston North 4414 |
Standard | 6 |
Thames | 517 Pollen Street Thames 3500 |
Standard | 6 |
The Terrace | 125 The Terrace Wellington Central Wellington 6011 |
Standard | 6 |
Timaru | 21 Strathallan Street Timaru 7910 |
Priority | 6 |
Titirangi | 1/400 Titirangi Road Titirangi Auckland 604 |
Standard | 6 |
Tokoroa | 22 Bridge Street Tokoroa 3420 |
Standard | 6 |
Tower Junction | 5 Troup Drive Addington Christchurch 8011 |
Standard | 6 |
Triton Plaza | 33 Triton Drive Rosedale Auckland 632 |
Standard | 6 |
Upper Hutt | 207 Main Street Wellington 5018 |
Standard | 6 |
Upper Riccarton | 20 Waimairi Road Upper Riccarton Christchurch 8041 |
Standard | 6 |
Victoria Street | 455 St Asaph Street Phillipstown Christchurch 8011 |
Standard | 6 |
Victoria Street West | 151 Victoria Street Auckland Central Auckland 1010 |
Priority | 6 |
Vivian Street | 140 Vivian Street Te Aro Wellington. | Standard | 6 |
Waiheke Island | 128 Ocean View Road Oneroa Auckland 1081 |
Standard | 6 |
Waikanae | 14 Mahara Place Kapiti Coast Wellington 5036 |
Standard | 6 |
Waikato Mail Centre | 536 Anglesea Street Hamilton Central Hamilton 3204 |
Priority | 6 |
Wairoa | 92 Marine Parade Clyde Court Wairoa 4108 |
Standard | 6 |
Waiuku | 9 Bowen Street Auckland 2123 |
Standard | 6 |
Wanaka | 39 Ardmore Street Wanaka 9305 |
Standard | 6 |
Whanganui | 113-115 Victoria Avenue Whanganui 4500 |
Standard | 6 |
Warkworth | 37-39 Queen Street Auckland 910 |
Standard | 6 |
Wellesley Street | 24 Wellesley Street West Auckland Central Auckland 1010 |
Priority | 6 |
Wellington | 7 Waterloo Quay Pipitea Wellington 6011 |
Priority | 6 |
Wellington Mail Centre | 47 The Esplanade Petone Wellington 5012 |
Priority | 6 |
Westgate | 11 B, Fernhill Drive, Westgate Drive Massey Auckland 614 |
Standard | 6 |
Westport | 155 Palmerston Street Westport 7825 |
Standard | 6 |
Whakatane | 193-197 The Strand Whakatane 3120 |
Standard | 6 |
Whangaparaoa | 719 Whangaparaoa Road Manly Auckland 930 |
Standard | 6 |
Whangarei | 16-20 Rathbone Street Whangarei CBD Whangarei 110 |
Standard | 6 |
Whitianga | 72 Albert Street Whitianga 3510 |
Standard | 6 |
When you apply for your PO Box you will need to select a category to ensure you are charged correctly:
- If you receive personal mail only choose Domestic box holders
- If you're a farmer choose Farmer box holders
- For all other users choose Business box holders
If your usage appears not to comply with the customer category selected, we may change your customer category and invoice you for the rental fee appropriate to your actual usage.
For a full list of all PO Box or Private Bag lobbies, search our Find a store tool.
District | Priority Box / Bag Lobby |
---|---|
Auckland City | Albany Box Lobby 110 Don McKinnon Drive Albany Auckland 0632 |
Auckland City | Botany Box Lobby 451 Ti Rakau Drive Huntington Park Auckland 2163 |
Auckland City | Shortland Street Box Lobby 69 Shortland Street Auckland Central Auckland 1010 |
Auckland City | Victoria Street West Box Lobby 151 Victoria Street West Auckland Central Auckland 1010 |
Auckland City | Manukau City Box Lobby 5 Freeman Way Manukau Auckland 2104 |
Auckland City | Highbrook Box Lobby 122 Kerwyn Ave East Tamaki Auckland 2013 |
Hamilton City | Waikato Mail Centre 536 Anglesea Street Hamilton Central Hamilton 3204 |
Bay of Plenty - Tauranga | Tauranga Mail Centre 65 Chapel Street Tauranga 3110 |
Bay of Plenty - Rotorua | Rotorua Mail Centre 4 Waterford Street Mangakakahi Rotorua 3015 |
Napier | Hawkes Bay Mail Centre 136 Taradale Road Pirimai Napier 4112 |
Manawatu - Palmerston North | Palmerston North Central Box Lobby 328 Church Street Palmerston North 4410 |
Lower Hutt | Wellington Mail Centre 47 The Esplanade Petone Lower Hutt 5012 |
Wellington City | Wellington Box Lobby 7 Waterloo Quay Wellington 6011 |
Christchurch City | Christchurch Box Lobby 67 Cashel Street Christchurch Central Christchurch 8013 |
Timaru | Timaru Box Lobby 21 Strathallan Street Timaru 7910 |
Dunedin | Dunedin Box Lobby 243 Princes Street Dunedin Central Dunedin 9016 |
- You can renew up to ten PO Boxes or Private Bags at a time online using your credit card.
- If you need to transfer your PO Box or Private Bag to another location, please talk to staff at the box lobby where your PO Box or Private Bag is currently located.
Please visit your local NZ Post store and bring the following:
- Photo ID (e.g. driver's licence, passport, etc.)
- If for a business, you must bring a letter of authorisation on business letterhead.
- PO Box keys (The keys must be returned otherwise a charge will apply)
- In these Terms and Conditions, “you” means the PO Box or Private Bag holder(s) named in the Application. “We” means NZ Post Limited and our successors, assignees and authorised agents. “Our” and “us” have corresponding meanings. “Box” is used to refer to the PO Box or Private Bag you hold under this Contract.
- If you hold a Box with us, these Terms and Conditions will apply, which together with your Application for PO Box/ Private Bag forms the ‘Contract’ we make with you for use of the Box. You must notify us immediately in writing if any of the information specified in the Application changes, for example, your address or phone number or customer category.
- The Contract is for the rental period specified in the Application. Payment of the rental fee for the Box is deemed acceptance of the terms of the Contract.
- Any notice to you under this Contract is sufficiently given if delivered to your Box or the billing address in your Application, at our option. Any notice to us must be delivered to us by email to [email protected] or by post to the Box/Bag Administration, PO Box 38817, Wellington Mail Centre, Lower Hutt 5045.
- The rental fee is payable in advance and is not refundable but, with our written consent, may be transferred to another Box holder. If we reasonably believe the customer category you have specified is not correct, we may change your customer category and invoice you for the rental fee appropriate to your actual usage, or may terminate the Contract under clause 10.
- We may charge you other fees for this service. The current rental fees and customer categories, and other fees, are set out on our website at www.nzpost.co.nz/pobox. We may change the amount of any fees or impose new fees if we give you 30 days’ written notice of the change.
- For PO Boxes, we will supply you with two keys, which remain our property at all times. All keys must be returned to us if the Contract expires or is terminated. If you lose a key or do not return it, you must pay us the cost of replacing the lock and keys.
- If the Box holder is an individual, only the person who signs the Contract will be recognised by us as the contracting party. Where Box holder is an organisation, only that organisation will be recognised by us as the contracting party.
- Either party may terminate the Contract at any time by giving 30 days’ notice in writing.
- We may, by giving you notice in writing, terminate the Contract immediately or on the date specified in that notice:
- if we believe on reasonable grounds that the Box allocated to you is being used for illegal activities;
- if you don’t pay the rental fee, or any other fee or charge payable under the Contract, by the due date;
- if you don’t comply with any other obligation under the Contract; or
- if there is a dispute as to the entitlement of any person in regard to mail delivered to a Box or between joint Box holders, and the dispute is not resolved within 30 days of us becoming aware of the dispute.
- If you terminate the Contract under clause 9, all mail addressed to your Box that we receive after the date of termination will, unless otherwise agreed, immediately be returned to sender. If we are unable to return the mail to the sender, it may be destroyed or otherwise disposed of, as we see fit.
- If we terminate the Contract, all mail addressed to your Box that we receive after the date of termination will be treated as follows:
- upon termination under clause 9, 10b, or 10c, unless otherwise agreed, mail will be held at the local NZ Post store for 30 days from the date of termination. Any mail uncollected, and all mail received after this period, will be returned to sender. If we are unable to return the mail to sender, it may be destroyed or otherwise disposed of, as we see fit; or
- Upon termination under clause 10a, 10d or 18, mail will immediately be returned to sender, or dealt with in accordance with relevant legislation. If we are unable to return the mail to sender, it may be destroyed or otherwise disposed of, as we see fit.
- If there is a dispute as to the entitlement of any person in regard to mail delivered to a PO Box or Private Bag, or between joint Box holders, we may refuse to deliver mail to that Box until the dispute is resolved, and may terminate the Contract under clause 10d.
- If you want to resume a Box service after the Contract has expired or been terminated, you will be required to enter into a new contract and may not necessarily be allocated the same Box address. If the same Box is allocated, you may be charged an additional fee for the resumption.
- We may change any term of the Contract, including relocating the Box or changing the frequency of mail delivery, by giving you 30 days’ notice in writing.
- If an unexpected event, including but not limited to a fire, flood, earthquake or unexpected closure of an agency (“Force Majeure Event”), prevents delivery to a Box, we may, on immediate notice, relocate the Box on a temporary or permanent basis to an alternative location.
- Unless we agree in writing, you must not allow anyone else to use the Box allocated to you. The Box is only for the delivery of mail items to you – you must not put any item into the Box. You must promptly return to us any mail that is not addressed to you.
- You must collect your mail at least once a month. If you do not, we may return uncollected mail to the sender. If we are unable to return the mail to the sender, it may be destroyed or otherwise disposed of, as we see fit. If your mail is not collected for three consecutive months, we may cancel this Contract without notice.
- It is your responsibility to check your mail for oversized, unpaid, shortpaid and signature required items. These will be available for you to collect during normal box lobby opening hours. You are responsible for paying any outstanding postage and returning to us the signature required receipts from these items.
- Signature required items that have not been collected after 30 days, unless specified differently on the item, will be returned to the sender. If we are unable to return the mail to the sender, it may be destroyed or otherwise disposed of, as we see fit.
- If the addressed mail you receive, other than parcels, regularly exceeds the capacity of your PO Box, we may require you to apply for a PO Box with a larger capacity or a Private Bag and to pay us the rental fee that applies to that service.
- If you tell a third party your Box address, you must ensure that the address you specify meets our addressing standards set out on our website at www.nzpost.co.nz/addressing.
- Information on our liability to you for loss or damage to, or delay in the delivery of, any item is set out in our Public Contract and Postal Users’ Guide. These are available for reference at a NZ Post store and on our website at nzpost.co.nz/pug.
- Quarterly rental periods and quarterly direct debit payment options are only available to customers who were paying by quarterly direct debit as at 1 November 2011. If the rental period for your Box is three months:
- the Contract will be renewed automatically if you pay the rental fee for the subsequent three month rental period by direct debit one month before the expiry of the current rental period.
- if we do not receive the rental fee by the due date because the direct debit you have arranged is dishonoured due to insufficient funds, we will attempt a second direct debit within 7 days. If the direct debit is dishonoured for a second time, you must arrange for the payment to be received by us prior to the end of the rental period, by calling our Billings team on 0800 269 224. If by the end of the rental period we have not received the rental fee, the Contract will be terminated in accordance with clause 10b, and the Box closed.
- if we do not receive the rental fee by the due date because the direct debit you have arranged is dishonoured for a reason other than insufficient funds, the Contract will be terminated in accordance with clause 10b, and the Box closed. If you wish to resume using the Box, you must sign a new Contract and pay the annual fee in advance. If the same Box is allocated, may be charged an additional fee for the resumption.
- we will provide an annual invoice to you if you request one.