Hassle-free returns

Need to make sure your customers can return their unwanted shopping without hassle? Make returns smooth and simple for you and your customers with NZ Post.

Hassle-free returns

Need to make sure your customers can return their unwanted shopping without hassle? Make returns smooth and simple for you and your customers with NZ Post.

Boost sales

Increase customer confidence to help boost shopping cart completion rates.

Acquire new customers

Give new customers peace of mind when shopping with you for the first time. 

Enhance customer experience

Generate loyal customers through transparent, hassle-free returns.

Our nationwide returns services:

ECONOMY RETURNS

Standard returns

Returns dropped at an NZ Post retail outlet. We deliver to a Private Bag address & consolidate your goods. 

Compensation: Up to $250
Delivery target: Up to 3 working days*


Generate labels with our Returns Portal & APIs 
Returns must be dropped at an NZ Post retail outlet 
Send up to 25kg or 0.125m3

COURIER RETURNS

Premium returns

Offer great customer service with returns collected from their door. A range of options for receiving your goods. 

Compensation: Up to $2000
Delivery target: 2-3 working days*


Generate labels with eShip & APIs 
Senders can have items picked up from their location or drop it off at any NZ Post retail outlet
Send up to 25kg or 0.125m3

What customers say:

Make it easy

33% of shoppers indicate that they will complete their online purchase if the returns process is easy.

Offer cost-effective return shipping

69% felt that retailers should help with the cost of return shipping.

Your returns policy matters 

60% of consumers review a return policy before buying.

Ready to sign up?

We’d love to have you on board. To get started, fill out this form or talk to your account manager.

Ready to sign up?

We’d love to have you on board. To get started, fill out this form or talk to your account manager.