Hassle-free returns

Need to make sure your customers can return their unwanted shopping without hassle? Make returns smooth and simple for you and your customers with NZ Post.

Hassle-free returns

Need to make sure your customers can return their unwanted shopping without hassle? Make returns smooth and simple for you and your customers with NZ Post.

Graph trending upwards

Boost sales

Increase customer confidence to help boost shopping cart completion rates.

Customers icon

Acquire new customers

Give new customers peace of mind when shopping with you for the first time. 

Enhance customer experience

Generate loyal customers through transparent, hassle-free returns.

Making returns easy

  • Generate labels with eShip or APIs​
  • Automatically create a return label with your shipment or create stand-alone return labels​
  • National network of drop-off and collection locations¹ 
  • Live tracking updates
  • Invoiced only if used by your customer​
  • Send up to 25 kg or 0.125m³
  • Available for NZ Post business on-account customers only

Our nationwide returns services

Courier returns

Next day to NZ destination² (or 2-3 working days between islands)

We collect from your customer, or they drop at an NZ Post store¹. Parcels are delivered directly to an NZ address or consolidated at our Returns Centre.

  • Parcels are delivered to a physical address or PO Box/Private Bag
  • Courier pickup available

Compensation
Up to $2,000

Weight of item
Send up to 25 kg or 0.125m³

Economy returns

Up to 3 working days to NZ destination²

Customers drop their returns at an NZ Post store¹. We consolidate your parcels for forwarding to you.

  • Parcels must be addressed to a PO Box/Private Bag
  • Drop off at an NZ Post store

Compensation
Up to $250

Weight of item
Send up to 25 kg or 0.125m³

What customers say

Make it easy

33% of shoppers indicate that they will complete their online purchase if the returns process is easy.

Offer cost-effective return shipping

69% felt that retailers should help with the cost of return shipping.

Your returns policy matters 

60% of consumers review a return policy before buying.

Shipping returns out of NZ?

Our 360-degree solutions are an easy way to manage your Reverse Logistics. We can handle end-to-end management of your Returns.​

Speed up your refund or exchange process by utilising our NZ based Returns Centre. Returns are processed at our Returns Centre, and consolidated and dispatched on agreed days.

Why worry about providing correct customs clearance on your returns? Integrate with our ParcelLabel API to easily to manifest correct parcel contents, including goods description and value.

Ready to sign up?

We’d love to have you on board. If you are a current NZ Post business on-account customer, please get in touch with your Business Manager.

Ready to sign up?

We’d love to have you on board. If you are a current NZ Post business on-account customer, please get in touch with your Business Manager.

¹ An acceptance scan is not available if parcel is dropped to an NZ Post Box.
² Delivery targets are a guide only. Delivery between some major towns and cities, and to and from rural or remote areas may take longer. Head to the delivery targets support page for more info.