When we receive your parcel we’ll get in touch, and ask you to:
Provide a New Zealand delivery address.
Complete your parcel declaration by selecting the Declare button for your parcel under 'Action required' in your You Shop account. Describe your contents, enter the value of your item(s), including shipping, upload the receipt for your item(s), and then hit submit.
Provide the value of the parcel, including the postage you paid to get it to our warehouse, and upload your receipt/invoice.
Select a shipping service and pay.
We will hold your parcel for 21 days from the date of our first email telling you your parcel has arrived.
In New Zealand we will process your parcel before handing it to NZ Customs. Customs charges may be payable.
Once Customs releases your parcel to us, we aim to deliver it to you within 1-3 working days (delivery to rural addresses may take a little longer), and you will be able to track its progress using our online tracking tool.
Oversized sea freight parcels will be released by Customs to the Auckland International Freight Centre.
Due to the time zone difference the warehouse does not operate Sunday or Monday New Zealand time (the USA & UK weekend).
Because of this, if your item is received at the USA or UK warehouse late Friday or Saturday (New Zealand time) you may not receive notification of its arrival until Tuesday afternoon (New Zealand time).
We will hold your parcel for 21 days from the date of our first email telling you your parcel has arrived. If you have not paid the international postage by the end of this period, we may dispose of your parcel. We’ll send you two payment reminders before this happens.
Think your parcel should already be with us? Don’t worry – it can take up to 3 working days for us to process your parcel and notify you of its arrival. If you still haven’t received notification, your parcel may have been sent with an incomplete address - check if we have received it at the link below.
The shipping estimate for your oversize item covers delivery to the Auckland International Freight Services Centre only and not for final delivery within New Zealand by NZ Post. You can collect your goods from the Freight Services Centre at Auckland Airport or we can provide a quote for onward oversize shipping anywhere in New Zealand. Please email us for more information.
Contact You Shop
Having trouble with You Shop? Get in touch and our support team will contact you within 2 working days.