International delivery updates

There are currently some delays with international deliveries.

The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time. Thanks for your patience.

International delivery updates

There are currently some delays with international deliveries.

The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time. Thanks for your patience.

Receiving items from overseas

Latest news on delays: Updated 26 July 2022

Delay time

Up to 7-10 working days from all destinations.

Countries impacted

All destinations 

What you can do

  • If you’re waiting on a parcel from overseas, please note that it needs to arrive in NZ, clear NZ Customs, and then be passed to NZ Post for delivery.
  • Please only contact us if our Tracking tool shows it’s been more than 7 working days since your item was received by NZ Post and has not been delivered to you.

Countries not sending items to New Zealand (PDF - 119KB)

More information on delays

  • There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations' ability to send to NZ.
  • We are experiencing delays of up to 7-10 working days from all destinations (unless otherwise noted). International Courier will be given priority over Airmail services at this time.
  • Seafreight: Some postal shipments from overseas are sent via sea freight. There are currently significant disruptions and congestion to sea freight services worldwide due to continued high volumes resulting in capacity constraints on vessels. This is, in turn, resulting in further delays to arrivals into NZ.

  • YouShop: YouShop USA has no significant delays currently. Some delays are to be expected for YouShop UK.

Sending items overseas

Latest news on delays: Last updated 21 July 2022

Delay time

Up to 7-10 working days for all destinations.

Countries impacted

All destinations

What you can do

  • Check the delivery targets for your country or zone
  • Please only contact us if our Tracking tool shows your parcel is not in transit and it’s been more than 5 days since you sent your parcel.
  • If you need to send something urgently overseas especially to the UK, a European destination or Canada, we recommend you use our Express international service services at this time.

Countries we currently can't send to (PDF - 140 KB)

More information on delays

  • There are flight disruptions and cancellations as well as local government restrictions in place impacting many destinations.
  • We are experiencing delays of up to 7-10 working days for all destinations (unless otherwise noted). International Courier will be given priority over Airmail services at this time.

Returns from NZ receivers

Due to the latest COVID-19 developments in NZ, we are experiencing added disruptions sending items for return internationally from NZ. Some of our retail shops are closed due to alert level restrictions and our returns processing centre is operating with reduced staff to keep them safe. As a result, our off-shore customers may experience delays in receiving their returns.

Temporary changes to our international sending services

To help us continue to deliver your items internationally, some of our normal sending services have temporarily changed:

  • Signature upon delivery for some services, like Courier, may not be provided by some countries.
  • Courier service will be prioritised over Economy services.
  • Courier is the best service to use for urgent parcels, but delays may still occur.

We’ve also had to introduce International Surcharges in addition to standard rates.

Check current delivery times

These tables show standard delivery targets & current delivery targets. The current delivery targets are based on reduced airfreight frequency and processing performance of our offshore delivery partners. We update these every two weeks.

Please be aware that we are currently advising a 7-10 day delay in sending items as a result of COVID-19 restrictions and restricted flight capacity. These delays may impact our ability to meet specified delivery targets.

See all locations in this zone: Zone A

International services

Current delivery target

Economy Services[i] 6-12 working days
Courier 3 - 10 working days
Courier Select[ii] Select_Australia
Express: 2 - 5 working days
Standard: 3 - 8 working days
Express 2 - 4 working days
Perth: 3 - 5 working days

See all locations in this zone: Zone B

International services

Current delivery target

Economy Services[i] 8 - 14 working days
Courier 6 - 12 working days
Courier Select[ii] N/A
Express 4 - 10 working days

See all locations in this zone: Zone C

International services

Current delivery target

Economy Services[i] 6 - 14 working days
Courier 4 - 10 working days
Courier Select[ii]  
Express 3 - 9 working days

See all locations in this zone: Zone D

International services

Current delivery target

Economy Services[i] 6 - 18 working days
Courier 6 - 12 working days
Courier Select[ii] Select_UK: 5 - 10 working days
Express 3 - 9 working days

See all locations in this zone: Zone US

International services

Current delivery target

Economy Services[i] 6 - 14 working days
Courier 5 - 10 working days
Courier Select[ii] Select_US: 4 - 10 working days
Express 3 - 9 working days

Sending to the United States

Please note there are still general delays with international shipping due to COVID-19.

See all locations in this zone: Zone E

International services

Current delivery target

Economy Services[i] 10 - 18 working days
Courier 8 - 15 working days
Courier Select[ii]  
Express 3-9 working days

[i] Economy services include Economy, Economy Bulk, Economy Tracked, Economy Plus, Economy Tracked with Signature, Economy Registered and Economy Letters services.

[ii] Courier Select is our tracked courier services sending to Australia (Courier Select_Australia), United States (Courier Select_US) and United Kingdom (Courier Select_UK), they are available to customers having NZ Post business accounts.

Disruption and suspension of services

These countries and regions are currently experiencing service disruption, or the complete suspension of sending and delivery services. Certain sending services may not be available to countries on this list.

Express service to Shanghai and neighbouring areas throughout eastern China (HGH, PVG, and SZV) remains under suspension until further notice.

Starts: 24.05.22
Ends: Ongoing

Delays throughout China have significantly lessened following lockdowns earlier in the year. Please expect up to 10 working days delay to Shanghai, and up to 7 working days delay to Beijing Municipality and Guangzhou province.

Starts: 14.07.22
Ends: Ongoing

There are delays in processing/delivering items in and out of Chile due to adverse weather events throughout the country.

Start Date: 19.07.22
Ends: Ongoing

We are experiencing delivery delays to Papa New Guinea due to sea freight supply chain pressures. Please find below our current sea freight schedule. 

Sea freight delays Frequency of vessel departures
Papa New Guinea Every 2 months

Start Date: 09.08.22
 

The New Zealand Government has announced a ban on export of all goods to Russian military and security forces. While ammunition and weapons of any kind are an existing prohibited item, any goods including those deemed for civilian use but intended for Russian military/security forces or with a military application will not be accepted until further notice.

For frontline staff, while weapons are a prohibited item and we do not accept these, it is important to note the fact that based on the government announcement that there is a ban to sending to military or security forces in Russia and that items that have civilian use e.g. cameras or drones sent to a security force would not able to be exported.

Express service to Russia is in suspension until further notice.

Starts: 24.02.22
Ends: Ongoing

Due to the spread of COVID-19 there has been a significant drop in available capacity to send globally. NZ Post has to use sea freight to ship International Air and International Courier items from New Zealand to some destinations in Zone B (South Pacific Islands) at the moment. Please see below table for the destination list and the delivery targets.

Please also note that for all sea freight shipments going to the South Pacific Islands, we are expecting up to an additional 5 working days delay for import clearance.

Starts: 01.11.21
Ends: Ongoing

Destination

Economy Services 

Courier

Courier Extension Express
Weeks Working days

French Polynesia

3-5 N/A 3-5 9-20

Kiribati

3-5

N/A

3-5 9-20

Nauru

3-5

N/A

N/A 9-20

New Caledonia

3-5 3-5 N/A 12-15

Papua New Guinea

3-5 N/A N/A 5-8

Solomon Islands

3-5 N/A 3-5 9-20

Tuvalu

3-5 N/A N/A 9-20

Vanuatu

3-5 3-5 N/A 9-20

Wallis And Futuna

3-5 N/A N/A 9-11

Please note the extended delivery targets also take the delays caused by port congestion and vessel delays.

Please also be informed that as required by the government of Samoa, all shipments imported into Samoa are subject to 7-day quarantine, please also expect a delay for the items.

We strongly advise you to send your parcels early as possible and for urgent items please send on with International Express Courier service.

Please be aware that we are experiencing sea freight delays to South Pacific destinations across the 6 countries we export to due to supply chain pressures.

Updated: 24.04.22

Please be aware that there are delays in sending and receiving items to/from Tonga. This is due to limited flight scheduling with only one available flight to the destination per week. As a result, items may arrive outside of expected delivery timeframes.

Start Date: 14.07.22

Due to sea freight supply chain pressures, we are currently experiencing delivery delays to Tuvalu & Wallis Island. Please find below our current sea freight schedule. 

Sea freight delays Frequency of vessel departures
Wallis Island Every 4-6 months
Tuvalu Every 4-6 months

Start Date: 09.08.22

  • Due to the Russian invasion of Ukraine, delays are expected in the region.
  • All deliveries within Ukraine are currently suspended, however, Ukraine will continue to accept mail and parcels from other countries.
  • We are working through options to deliver mail to Ukraine with third parties.

For frontline staff, we will continue to accept postal items to the Ukraine but there will be delays with delivery. We are currently working through options to get items to the Ukraine through neighbouring countries.

Express service to Ukraine has been suspended until further notice.

Starts: 24.02.22
Ends: Ongoing

Additional international sending restrictions

By country, service and/or item: A-Z
For further information on international sending restrictions, please visit the Prohibited and Restricted Items page.

From 1 October 2021, consumers based in Australia will need a prescription (script) to purchase e-cigarettes and e-liquids containing nicotine from overseas for personal therapeutic use under the personal importation scheme. There are also requirements on maximum quantities per importation and annum limits. These changes affect nicotine e-cigarettes and nicotine liquid, as well as other novel nicotine delivery products, including heat-not burn tobacco. There are no changes to the availability of e-cigarettes that do not contain nicotine. Please note that there are significant penalties for importers where they do not comply with relevant legislation. For more information please visit: https://www.tga.gov.au/nicotine-vaping-products.

All nicotine vaping products are prescription only medicines in Australia and must be accompanied by a copy of the receiver’s Australian doctor’s prescription (this can be displayed in a pouch on the outside of the parcel). Customs documentation must accurately describe the contents. By sending such products via our services, the sender confirms they have the required consent of the receiver to use any personal data in the prescription or other documentation to facilitate delivery by us, including NZ Post disclosing or transferring that information to our delivery suppliers and/or Australian governmental authorities.

If you are sending nicotine vaping products via Express international service, the prescription that has a unique electronic token in the form of a QR code cannot be used to release the items under personal importation scheme. The prescription must correspond to the amount being imported and include sufficient details to show the sending items the prescription relates to. 
 

When sending to Brazil, India, or Jordan, please provide the receiver’s tax ID number or national ID number for your shipments. Please note this information is mandatory for Express international service. Without it your items will be rejected as we cannot process them. Please put this information on the consignment notes.

Please obtain this information from the receiver before sending. For personal shipments, this information may be the national ID number or individual tax ID number for local citizens, or passport number for other residents. For commercial shipments, this information may be the corporate tax ID number.

Express international service does not accept electronic goods/electric goods from private individuals shipping to Ghana. All shipments to Ghana using Express international express service will incur 100% security inspection regardless of content.

Updated 7 December 2021

NZ Post stores accept parcels of Honey or Bee products being sent overseas, but ONLY if they meet the following criteria outlined here;

  • The sender of the Honey or Bee products must be a registered exporter, or the product is being shipped on behalf of a registered exporter.  
  • The exporter must have labeled the parcel with the exporter ID, exporter address, and either product ID and batch number, or transfer document number. 
  • Honey or Bee products must be addressed to a private individual or contain export samples for laboratory testing purposes.
  • The maximum weight limit of any shipment including honey or bee products is 12kgs (this is inclusive of the packaging and any other items in the package).
  • Note: Consumers are unable to send honey as a gift overseas unless they are a registered exporter. The sender of the Honey or Bee products must be a registered exporter, or the product is being shipped on behalf of a registered exporter.

These regulations are set by the Ministry for Primary Industries (MPI) not New Zealand Post.

Sending Infant Formula or Milk Powder Overseas

NZ Post can accept dairy products and infant formula for sending internationally but ONLY if the sender meets the following criteria outlined here:

To send infant formula or milk powder overseas you must:

  • register as an animal products exporter under the Animal Products Act 1999 or use the services of an exporter who is already registered
  • meet the requirements outlined in the Export Requirements for Infant Formula Products and Formulated Supplementary Foods for Young Children
  • meet any overseas market access requirements (OMARs) which apply, and
  • secure certification if official assurance is required for the destination market.

Note: Under New Zealand law only registered exporters can export dairy products, including milk powder and infant formula. This includes online sales to overseas consumers or businesses. New Zealand infant formula is highly regarded in our export markets. The high quality and safety of our infant formula are a key reason for this. The regulations are set by the Ministry for Primary Industries (MPI) not NZ Post.

 

Due to international security requirements, we are not accepting printer toner cartridges sent to any international destination.

Samsung Galaxy Note7 Phones prohibited on all International Services

All Samsung Galaxy Note7 phones will not be permitted to be sent by any international service to any international destinations.

This includes all Samsung Galaxy Note7 devices, including newly manufactured ones from the factory and old Samsung Note7 devices recalled from customers and retailers and distributors.

Starts: 12.04.21
Ends: Ongoing

Express International will not accept or carry VIVO electronic devices anywhere in the network until further notice.

Requirements for sending Passports to India using Express International:

  • Shipments must be addressed to an Embassy/Consulate/Regulatory body.
  • Shipments must travel as a “Document” with an official letter to accompany it.
  • Value of the goods must be the stated as the replacement value of the passport.

Precious metal and stones to India via Express International:

Start: 2016
Ends: Ongoing

  • Items made of (or mostly consisting of) precious metals and gemstones may not be sent to India with Express International.
  • This applies to items made of gold, silver, rhodium, platinum, diamond, ruby, sapphire, emerald, opal and amethyst. It also applies to other precious metals and gemstones.
  • If a shipment contains fake precious metals or gemstones (e.g. imitation gold jewellery), this should be clearly specified on the airway bill and invoice. It will then be sent for testing and valuation before it can be customs-cleared and forwarded to the end receiver.
  • Shipping precious metals and gemstones from India is acceptable. Here the only limitation is the import regulations of the destination country.

When sending to Indonesia, please provide the receiver’s tax ID (NPWP) of the Indonesian resident, where available. Please note this information is mandatory for all international services, including Economy, Courier and Express. Please obtain this information from the receiver before sending. For commercial shipments, tax ID information is required. For personal shipments, if the tax ID number is not available, the alternatives are National identity number, or passport number for foreigners or other identification number, such as driver’s licence number. Please put this information on the consignment notes.

Failure to comply with the information may result in processing delays at the destination as items will be held until the required identification numbers have been provided.

Starts: 2016
Ends: Ongoing

Requirements for sending parcels to Russia using Express International:

  • Parcels (gifts, merchandise or samples) sent to Russia using Express International must be addressed from a business in New Zealand and addressed to a business in Russia.
  • Documents (including passports and National ID cards) sent to Russia using Express International may be addressed from, and/or to an individual party.

Starts: 02.10.17
Ends: Ongoing

Update to prohibited and restricted commodities

The importation of the following items into Thailand requires permits or licenses from consignee regardless of quantities:

  • Cosmetics
  • Foodstuffs
  • Medicines

The following items are prohibited and will be destroyed by Thai Authorities:

  • E-cigarettes
  • Personal massagers
  • TV streaming boxes (e.g. Chromecast, Apple TV etc)