International delivery updates

Events overseas can delay the delivery of items.

COVID-19 update: Delivery delays

Due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience.

Delays in receiving parcels from overseas

There are still major international delivery delays with parcels arriving in to NZ from overseas. We are working to have the majority of parcels, once received in to NZ Post, delivered within 5 days. There are no specific areas where we have significant delays with deliveries within NZ.

What you can do to help

If you’re waiting on a parcel from overseas, please note that it needs to arrive in NZ, clear NZ customs and then it will be passed to NZ Post for delivery.

Please only contact us if our Tracking tool shows it’s been more than 7 days since NZ Post received your parcel.

Countries impacted

Download Receiving International Mail and Parcels (PDF - 130KB)

Changes to YouShop

We are having to make some changes to our You Shop services, due to the continued impact of COVID-19 on airlines globally. As earlier advised, many flights were suspended or stopped altogether, resulting in reduced cargo capacity. This has meant that the airlines we work with to deliver for you increased their airfreight charges and we had to introduce a surcharge.

Unfortunately, we don’t expect the situation to return to normal for some time and therefore we have had to review our services.

Learn more about YouShop changes from 1 November 2020

The following changes to our YouShop services will apply from 1 November 2020:

  • The current COVID-19 surcharge of NZD$2.00 per 500g will be removed
  • Freight on USA and UK standard shipping will increase to NZD$7.50 per 500g
  • To help offset this increase in freight charges, we are reducing the YouShop handling fee to NZD$10.00 per parcel
  • We will be discontinuing our YouShop USA economy service
  • The delivery target for standard shipping from the USA and UK will be 8 – 12 days from payment date
 

Current Standard Air Pricing

(GST excl.)

New Standard Air Pricing

(GST excl.) from 1 Nov 2020

NZD$ per parcel

handling fee

$12.50

$10.00

NZD$ per 500g

$4.75

$7.50

COVID-19 surcharge

$2.00

N/A

If you have parcels in the USA waiting to be sent, please ensure you pay for shipping by 11.59pm 31st October 2020 to make the most of the current YouShop USA economy service.

 

Delays in sending parcels overseas

Postal backlogs to Australia

New South Wales

Due to Level 4 protocols in Victoria, we are required to route items through to New South Wales and Queensland. This is placing pressure on our capacity to New South Wales and there will be delays in dispatching items from our gateway as a result. We are currently working with alternative suppliers to increase capacity.

Start date: 22nd September
End date: TBC

Backlog in Canada

Canada Post are currently experiencing significant backlogs at their Vancouver and Toronto processing facilities. As a result, please expect delays in the processing and last mile delivery of items dispatched to Canada.

Start date: 17th August
End date: TBC

GoCourier

There are currently no disruptions to our GoCourier service.

Temporary changes to our international sending services

To help us continue to deliver your items internationally, some of our normal sending services have temporarily changed:

  • Signature upon delivery for some services, like International Courier, may not be provided by some countries.
  • International Courier will be prioritised over International Airmail services.
  • International Express courier is the best service to use for urgent parcels, but delays may still occur.
Update on Delivery Targets due to COVID-19 impacts

We have seen widespread delays across our global delivery network due to the impact of COVID-19. We have reviewed the delivery timeframes of our sending services to give you better visibility on how long your items will take to be delivered overseas

The table below shows the standard delivery targets, and current delivery targets, based on reduced airfreight frequency and processing performance of our offshore delivery partners. We will update these delivery timeframes on a fortnightly basis.

International Services

International Air Services[i]

International Courier

GoCourier[ii]

International Express Courier

Destinations

Unit: working days

Australia
Zone A

Standard delivery target

3 - 6

2 - 3

GoAustralia
Express: 2 - 4
Standard: 3 - 8

1 - 3

Current delivery target

6 - 12

3 - 10

GoAustralia
Express: 2 - 5
Standard: 3 - 8

2 - 4
Perth: 3 - 5

South Pacific
Zone B

Standard delivery target

6 - 10

4 - 6

N/A

2 - 5

Current delivery target

8 - 14

6 - 12

4 - 10

Asia
Zone C

Standard delivery target

6 - 10

4 - 6

N/A

2 - 4

Current delivery target

6 - 14

4 - 10

3 - 9

United Kingdom and Europe
Zone D

Standard delivery target

6 - 10

5 - 6

GoUK: 6 - 8

2 - 4

Current delivery target

6 - 18

6 - 12

GoUK: 5 - 10

3 - 9

United States of America and Canada

Standard delivery target

6 - 10

4 - 6

N/A

2 - 4

Current delivery target

6 - 14

5 - 10

3 - 9

Rest of the world
Zone E

Standard delivery target

6 - 10

5 - 6

N/A

2 - 5

Current delivery target

10 - 18

8 - 15

3-9


[i] International Air services include International Air Small Parcels, International Air Parcels, International Air Satchel, International Air Satchel Tracked, International Air Letters, International Letter Registered.

[ii] GoCourier is our tracked courier services sending to Australia (GoAustralia) and United Kingdom (GoUK), they are available to customers having NZ Post business accounts.

 

We’ve also had to introduce International Surcharges in addition to standard rates.

Countries impacted

Download Sending Internationally (PDF - 170KB)

What we’re doing to help with delays

We’re making every effort to continue to actively deliver parcels, however due to the changing nature of airline capacity and delivery services within countries, delivery estimates should only be used as guide only. We’re working closely with our partner airlines and other postal operators worldwide to move items as quickly as possible.


Network Disruptions

Iran

Start: 11 March 2020
Ends: Until further notice

International Express Courier cannot accept any shipments to Iran.

 

Somalia

Start: 31 January 2020
Ends: Ongoing

No service to Somalia effective from 31 January 2020.

 

Syria

Start: 31 January 2020
Ends: Ongoing

No service to Syria effective from 31 January 2020.

 

Ukraine

Start: 2014
Ends: Ongoing

Due to the ongoing political situation in Ukraine, all mail items addressed to the Crimea region are currently not able to be delivered. The post codes affected are 95000-99999.

 

Yemen

Start: 2015
Ends: Ongoing

Due to the ongoing political situation in Yemen, mail dispatches into and out of the country have been suspended.

 

 

Additional international sending restrictions

By country, service and/or item

For further information on international sending restrictions, please visit the Prohibited and Restricted Items page.

Brazil, India and Jordan (sending to)

When sending to Brazil, India, or Jordan, please provide the receiver’s tax ID number or national ID number for your shipments. Please note this information is mandatory for International Express Courier service. Without it your items will be rejected as we cannot process them. Please put this information on the consignment notes.

Please obtain this information from the receiver before sending. For personal shipments, this information may be the national ID number or individual tax ID number for local citizens, or passport number for other residents. For commercial shipments, this information may be the corporate tax ID number.

 

Ghana

International Express Courier service does not accept electronic goods/electric goods from private individuals shipping to Ghana. All shipments to Ghana using international express courier will incur 100% security inspection regardless of content.

 

Global – All Services – Honey or Bee products

Effective immediately, NZ Post retail outlets can again start to accept parcels of Honey or Bee products being sent overseas, but ONLY if they meet the following criteria outlined here;

  • The sender of the Honey or Bee products must be a registered exporter, or the product is being shipped on behalf of a registered exporter.  
  • The exporter must have labelled the parcel with the exporter ID, exporter address, and either product ID and batch number, or transfer document number. 
  • Honey or Bee product must be addressed to a private individual (not a company). 
  • The maximum weight limit of any shipment including honey or bee products is 2kg (this is inclusive of the packaging and any other items in the package)
  • Note: Consumers are unable to send honey as a gift overseas unless they are a registered exporter.The sender of the Honey or Bee products must be a registered exporter, or the product is being shipped on behalf of a registered exporter.

These regulations are set by the Ministry for Primary Industries (MPI) not New Zealand Post.

 

Global – All Services – Printer Toner Cartridges

Due to international security requirements, we are not accepting printer toner cartridges sent to any international destination.

 

Global – All Services – Samsung Galaxy Note7

Samsung Galaxy Note7 Phones prohibited on all International Services

All Samsung Galaxy Note7 phones will not be permitted to be sent by any international service to any international destinations.

This includes all Samsung Galaxy Note7 devices, including newly manufactured ones from the factory and old Samsung Note7 devices recalled from customers and retailers and distributors.

 

India – International Express Courier - Passports

Requirements for sending Passports to India using International Express Courier:

  • Shipments must be addressed to an Embassy/Consulate/Regulatory body.
  • Shipments must travel as a “Document” with an official letter to accompany it.
  • Value of the goods must be the stated as the replacement value of the passport.

 

India – International Express Courier - Precious metal and stones

Precious metal and stones to India via International Express Courier:

Start: 2016
Ends: Ongoing

  • Items made of (or mostly consisting of) precious metals and gemstones may not be sent to India with International Express Courier.
  • This applies to items made of gold, silver, rhodium, platinum, diamond, ruby, sapphire, emerald, opal and amethyst. It also applies to other precious metals and gemstones.
  • If a shipment contains fake precious metals or gemstones (e.g. imitation gold jewellery), this should be clearly specified on the airway bill and invoice. It will then be sent for testing and valuation before it can be customs-cleared and forwarded to the end receiver.
  • Shipping precious metals and gemstones from India is acceptable. Here the only limitation is the import regulations of the destination country.

 

Russia – International Express Courier

Start: 2016
Ends: Ongoing

Requirements for sending parcels to Russia using International Express Courier:

  • Parcels (gifts, merchandise or samples) sent to Russia using International Express Courier must be addressed from a business in New Zealand and addressed to a business in Russia.
  • Documents (including passports and National ID cards) sent to Russia using International Express Courier may be addressed from, and/or to an individual party.

 

Tajikistan

International Express Courier delivery service in Tajikistan has been suspended until further notice.

 

Thailand

Start: 2 October 2017
Ends: Ongoing

Update to prohibited and restricted commodities

The importation of the following items into Thailand requires permits or licenses from consignee regardless of quantities:

  • Cosmetics
  • Foodstuffs
  • Medicines

The following items are prohibited and will be destroyed by Thai Authorities:

  • E-cigarettes
  • Personal massagers
  • TV streaming boxes (e.g. Chromecast, Apple TV etc)

 

Venezuela – International Express Courier

International Express Courier delivery service in Venezuela has been suspended until further notice.