International delivery updates
Events overseas can delay the delivery of items.
COVID-19 update: Delivery delays
Due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience.
Delays in receiving parcels from overseas
There are still major international delivery delays with parcels arriving in to NZ from overseas. We are working to have the majority of parcels, once received in to NZ Post, delivered within 5 days. There are no specific areas where we have significant delays with deliveries within NZ.
What you can do to help
If you’re waiting on a parcel from overseas, please note that it needs to arrive in NZ, clear NZ customs and then it will be passed to NZ Post for delivery.
Please only contact us if our Tracking tool shows it’s been more than 7 days since NZ Post received your parcel.
Download Receiving International Mail and Parcels (PDF - 130KB)
Delays in sending parcels overseas
To help us continue to deliver your items internationally, some of our normal sending services have temporarily changed:
- Signature upon delivery for some services, like International Courier, may not be provided by some countries.
- International Courier will be prioritised over International Airmail services.
- International Express courier is the best service to use for urgent parcels, but delays may still occur.
We’ve also had to introduce International Surcharges in addition to standard rates.
Download Sending Internationally (PDF - 170KB)
What we’re doing to help with delays
We’re making every effort to continue to actively deliver parcels, however due to the changing nature of airline capacity and delivery services within countries, delivery estimates should only be used as guide only. We’re working closely with our partner airlines and other postal operators worldwide to move items as quickly as possible.
Additional international sending restrictions
By country, service and/or item
For further information on international sending restrictions, please visit the Prohibited and Restricted Items page.