Due to the wide spread of COVID-19 globally, we are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time. Thank you for your patience.
Delays in receiving parcels from overseas
There are still major international delivery delays with parcels arriving in to NZ from overseas. We are working to have the majority of parcels, once received in to NZ Post, delivered within 5 days. There are no specific areas where we have significant delays with deliveries within NZ.
What you can do to help
If you’re waiting on a parcel from overseas, please note that it needs to arrive in NZ, clear NZ customs and then it will be passed to NZ Post for delivery.
Please only contact us if our Tracking tool shows it’s been more than 7 days since NZ Post received your parcel.
We are having to make some changes to our You Shop services, due to the continued impact of COVID-19 on airlines globally. As earlier advised, many flights were suspended or stopped altogether, resulting in reduced cargo capacity. This has meant that the airlines we work with to deliver for you increased their airfreight charges and we had to introduce a surcharge.
Unfortunately, we don’t expect the situation to return to normal for some time and therefore we have had to review our services.
Delays in sending parcels overseas
Postal backlogs to Australia
New South Wales
Due to Level 4 protocols in Victoria, we are required to route items through to New South Wales and Queensland. This is placing pressure on our capacity to New South Wales and there will be delays in dispatching items from our gateway as a result. We are currently working with alternative suppliers to increase capacity.
Start date: 22nd September End date: TBC
Backlog in Canada
Canada Post are currently experiencing significant backlogs at their Vancouver and Toronto processing facilities. As a result, please expect delays in the processing and last mile delivery of items dispatched to Canada.
Start date: 17th August End date: TBC
There are currently no disruptions to our GoCourier service.
Temporary changes to our international sending services
To help us continue to deliver your items internationally, some of our normal sending services have temporarily changed:
Signature upon delivery for some services, like International Courier, may not be provided by some countries.
We’re making every effort to continue to actively deliver parcels, however due to the changing nature of airline capacity and delivery services within countries, delivery estimates should only be used as guide only. We’re working closely with our partner airlines and other postal operators worldwide to move items as quickly as possible.