International delivery updates

There are currently some delays with international deliveries.

The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time. Thanks for your patience.

International delivery updates

There are currently some delays with international deliveries.

The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time. Thanks for your patience.

Receiving items from overseas

Latest news on delays: Updated 06 October 2021

Delay time

Up to 7-10 working days for all destinations.

Countries impacted

All destinations 

What you can do

  • If you’re waiting on a parcel from overseas, please note that it needs to arrive in NZ, clear NZ customs and then it will be passed to NZ Post for delivery.
  • Please only contact us if our Tracking tool shows it’s been more than 7 working days since your item was received by NZ Post and has not been delivered to you.

Countries not sending items to New Zealand (PDF - 119KB)

More information on delays

  • There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations.
  • We are experiencing delays of up to 7-10 working days for all destinations (unless otherwise noted). International Courier will be given priority over Airmail services at this time.
  • Seafreight: Some postal shipments from overseas are sent via sea freight. There are currently significant disruptions and congestion to sea freight services worldwide due to continued high volumes resulting in capacity constraints on vessels. This is, in turn, resulting in further delays to arrivals into NZ.

  • YouShop: YouShop service is now taking between 80-120 days. This is expected to continue for some time.

Sending items overseas

Latest news on delays: Last updated 15 October 2021

Delay time

Up to 7-10 working days for all destinations.

Countries impacted

All destinations

What you can do

  • Check the delivery targets for your country or zone using the tables below. 
  • Please only contact us if our Tracking tool shows your parcel is not in transit and it’s been more than 5 days since you sent your parcel.
  • If you need to send something urgently overseas especially to the UK, a European destination or Canada, we recommend you use our Express international service services at this time.

Countries we currently can't send to (PDF - 136 KB)

More information on delays

  • There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations.
  • We are experiencing delays of up to 7-10 working days for all destinations (unless otherwise noted). International Courier will be given priority over Airmail services at this time

Returns from NZ receivers

Due to the latest COVID-19 developments in NZ, we are experiencing added disruptions sending items for return internationally from NZ. Some of our retail shops are closed due to alert level restrictions and our returns processing centre is operating with reduced staff to keep them safe. As a result, our off-shore customers may experience delays in receiving their returns.

Temporary changes to our international sending services

To help us continue to deliver your items internationally, some of our normal sending services have temporarily changed:

  • Signature upon delivery for some services, like Courier, may not be provided by some countries.
  • Courier service will be prioritised over Economy services.
  • Courier is the best service to use for urgent parcels, but delays may still occur.

We’ve also had to introduce International Surcharges in addition to standard rates.

Check current delivery times

These tables show standard delivery targets & current delivery targets. The current delivery targets are based on reduced airfreight frequency and processing performance of our offshore delivery partners. We update these every two weeks.

See all locations in this zone: Zone A

International services

Standard delivery times

Working days

Current delivery target

Working days

Economy Services[i] 3-6 6-12
Courier 2 - 3 3 - 10
Courier Select[ii] Select_Australia
Express: 2 - 4
Standard: 3 - 8
Select_Australia
Express: 2 - 5
Standard: 3 - 8
Express 1-3 2 - 4
Perth: 3 - 5

See all locations in this zone: Zone B

International services

Standard delivery times

Working days

Current delivery target

Working days

Economy Services[i] 6 - 10 8 - 14
Courier 4 - 6 6 - 12
Courier Select[ii] N/A  
Express 2-5 4 - 10

See all locations in this zone: Zone C

International services

Standard delivery times

Working days

Current delivery target

Working days

Economy Services[i] 6 - 10 6 - 14
Courier 4 - 6 4 - 10
Courier Select[ii] N/A  
Express 2 - 4 3 - 9

See all locations in this zone: Zone D

International services

Standard delivery times

Working days

Current delivery target

Working days

Economy Services[i] 6 - 10 6 - 18
Courier 5 - 6 6 - 12
Courier Select[ii] Select_UK: 4 - 8 Select_UK: 5 - 10
Express 2 - 4 3 - 9

See all locations in this zone: Zone US

International services

Standard delivery times

Working days

Current delivery target

Working days

Economy Services[i] 6 - 10 6 - 14
Courier 4 - 6 5 - 10
Courier Select[ii] Select_US: 4 - 10 Select_US: 4 - 10
Express 2 - 4 3 - 9

 

Deliveries from the United States

Please be aware that the United States Postal Services (USPS) has currently suspended mail services to New Zealand effective from 04th October 2021 due to ongoing COVID-19 operational restrictions and transportation challenges.  

This will impact mail and small parcels including Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.

NZ Post are currently working to understand how long this decision by USPS  will impact deliveries to New Zealand and will add further updates as information becomes available

To check the status of parcels you are expecting from the US please refer to the USPS tracking tool.

Please do not call our customer care team as unfortunately they do not have any additional information regarding this situation

For more information from USPS click here.

Sending to the United States

Sending to the United States from New Zealand is not impacted by the USPS announcement above, although please note there are still general delays with international shipping due to COVID-19.  
Click here for Christmas sending dates to the US.

See all locations in this zone: Zone E

International services

Standard delivery times

Working days

Current delivery target

Working days

Economy Services[i] 6 - 10 10 - 18
Courier 5 - 6 8 - 15
Courier Select[ii] N/A  
Express 2 - 5 3-9

[i] Economy services include Economy, Economy Bulk, Economy Tracked, Economy Plus, Economy Tracked with Signature, Economy Registered and Economy Letters services.

[ii] Courier Select is our tracked courier services sending to Australia (Courier Select_Australia), United States (Courier Select_US) and United Kingdom (Courier Select_UK), they are available to customers having NZ Post business accounts.

Disruption and suspension of services

These countries and regions are currently experiencing service disruption, or the complete suspension of sending and delivery services. Certain sending services may not be available to countries on this list.

Start: 17 August 2021
Ends: Ongoing

All services to Afghanistan have been suspended until further notice.

Due to many of Australia’s major cities entering lockdown as a result of the spread of COVID-19 in the community, there will be postal delays for both inbound and outbound services across all of Australia.

Approximately 13 million Australians are currently confined to their homes unless leaving the house for essential reasons. Residents of specific local Government areas within NSW cannot leave their local areas for work unless they are in emergency or healthcare services.

Freight and logistics workers are not classified as essential under this lockdown.

Please bear with us as we work through these delays and check back here for further updates as they become available.

Start date: 29 July

Update 24 September: Temporary Closure of the Melbourne OE Facility:

Due to a positive COVID case in the Melbourne OE facility, the facility will be temporarily closed for deep cleaning. Alongside the earthquake on 22/9, the building will undergo a structural integrity assessment. Short term delays can be expected in the processing of inbound and outbound mail.

Please be aware that Air Canada has currently suspended parcel services to New Zealand effective from 08 October 2021 due to ongoing COVID-19 restrictions and transportation challenges.

This will impact parcels and packet services being sent to NZ via Canada Posts Xpresspost™–International, Tracked Packet™–International and Small Packet–International Air services.

Canada Post will continue to deliver documents sent via Letter-post and Registered Letter-post, but senders should expect delays.

Priority™ Worldwide, delivered by FedEx also remains available.

Canada Post will also continue to accept and deliver parcels (International Parcel-Surface and Small Packet-International Surface) via sea freight with estimated delivery timeframes of up to 12 weeks.

To check the status of any parcels you are expecting from Canada, please refer to the Canada Post tracking tool.

NZ Post are currently working with Canada Post to understand how long this decision by Air Canada will impact deliveries to New Zealand and will add further updates as information becomes available.

Please do not call our contact care team as information they do not have any additional information regarding this situation.

Please be advised of delays sending to China, due to a 7-day period of tightened measures for the prevention of COVID-19 with immediate effect.

We anticipate delays to be between 4-7 days, depending on the destination. Currently we can confirm that Guangzhou and Bejing are experiencing the longest delays.

You can check back here for further updates as they become available.

Start Date: 03 August

We are experiencing sending delays within Europe.

Destinations around Europe, such as Italy and Serbia, have advised us of delays in the processing of inbound mail. These delays will vary between regions throughout Europe.

Start date: 18 August

Start: 11 March 2020
Ends: Until further notice

Express international service cannot accept any shipments to Iran.

Due to the new VAT (value-added tax) directive introduced in Italy, please expect delivery delays for both inbound and outbound services across the country.

Start date: 29 July

Start: 16 August 2021
Ends: Ongoing

Please send using our Express service. All other services to Libya have been suspended until further notice.

Start: 16 August 2021
Ends: Ongoing

All services to Palestine have been suspended until further notice.

Start: 31 January 2020
Ends: Ongoing

No service to Somalia effective from 31 January 2020.

Due to the spread of COVID-19 there has been a significant drop in available capacity to send globally. NZ Post has to use sea freight to ship International Air and International Courier items from New Zealand to some destinations in Zone B (South Pacific Islands) at the moment. Please see below table for the destination list and the delivery targets.

Please also note that for all sea freight shipments going to the South Pacific Islands, we are expecting up to an additional 5 working days delay for import clearance.

Start date: 1 November
End date: TBC

Destination

Economy Services 

Courier

Courier Extension Express
Weeks Working days

French Polynesia

3-5 N/A 3-5 9-20

Kiribati

3-5

N/A

3-5 9-20

Nauru

3-5

N/A

N/A 9-20

New Caledonia

3-5 3-5 N/A 12-15

Papua New Guinea

3-5 N/A N/A 5-8

Solomon Islands

3-5 N/A 3-5 9-20

Tuvalu

3-5 N/A N/A 9-20

Vanuatu

3-5 3-5 N/A 9-20

Wallis And Futuna

3-5 N/A N/A 9-11

Please note the extended delivery targets also take the delays caused by port congestion and vessel delays. 

Please also be informed that as required by the government of Samoa, all shipments imported into Samoa are subject to 7-day quarantine, please also expect a delay for the items. 

We strongly advise you to send your parcels early as possible and for urgent items please send on with International Express Courier service.

Start: 31 January 2020
Ends: Ongoing

No service to Syria effective from 31 January 2020.

Express International delivery service in Tajikistan has been suspended until further notice.

Start: 2014
Ends: Ongoing

Due to the ongoing political situation in Ukraine, all mail items addressed to the Crimea region are currently not able to be delivered. The post codes affected are 95000-99999

Express International delivery service in Venezuela has been suspended until further notice.

Start: 2015
Ends: Ongoing

Due to the ongoing political situation in Yemen, mail dispatches into and out of the country have been suspended.

Additional international sending restrictions

By country, service and/or item: A-Z
For further information on international sending restrictions, please visit the Prohibited and Restricted Items page.

From 1 October 2021, consumers based in Australia will need a prescription (script) to purchase e-cigarettes and e-liquids containing nicotine from overseas for personal therapeutic use under the personal importation scheme. There are also requirements on maximum quantities per importation and annum limits. These changes affect nicotine e-cigarettes and nicotine liquid, as well as other novel nicotine delivery products, including heat-not burn tobacco. There are no changes to the availability of e-cigarettes that do not contain nicotine. Please note that there are significant penalties for importers where they do not comply with relevant legislation. For more information please visit: https://www.tga.gov.au/nicotine-vaping-products.

When sending to Brazil, India, or Jordan, please provide the receiver’s tax ID number or national ID number for your shipments. Please note this information is mandatory for Express international service. Without it your items will be rejected as we cannot process them. Please put this information on the consignment notes.

Please obtain this information from the receiver before sending. For personal shipments, this information may be the national ID number or individual tax ID number for local citizens, or passport number for other residents. For commercial shipments, this information may be the corporate tax ID number.

Express international service does not accept electronic goods/electric goods from private individuals shipping to Ghana. All shipments to Ghana using Express international express service will incur 100% security inspection regardless of content.

Effective immediately, NZ Post retail outlets can again start to accept parcels of Honey or Bee products being sent overseas, but ONLY if they meet the following criteria outlined here;

  • The sender of the Honey or Bee products must be a registered exporter, or the product is being shipped on behalf of a registered exporter.  
  • The exporter must have labelled the parcel with the exporter ID, exporter address, and either product ID and batch number, or transfer document number. 
  • Honey or Bee product must be addressed to a private individual (not a company).
  • The maximum weight limit of any shipment including honey or bee products is 2kg (this is inclusive of the packaging and any other items in the package).
  • Note: Consumers are unable to send honey as a gift overseas unless they are a registered exporter. The sender of the Honey or Bee products must be a registered exporter, or the product is being shipped on behalf of a registered exporter.

These regulations are set by the Ministry for Primary Industries (MPI) not New Zealand Post.

Sending Infant Formula or Milk Powder Overseas

NZ Post can accept dairy products and infant formula for sending internationally but ONLY if the sender meets the following criteria outlined here:

To send infant formula or milk powder overseas you must:

  • register as an animal products exporter under the Animal Products Act 1999 or use the services of an exporter who is already registered
  • meet the requirements outlined in the Export Requirements for Infant Formula Products and Formulated Supplementary Foods for Young Children
  • meet any overseas market access requirements (OMARs) which apply, and
  • secure certification if official assurance is required for the destination market.

Note: Under New Zealand law only registered exporters can export dairy products, including milk powder and infant formula. This includes online sales to overseas consumers or businesses. New Zealand infant formula is highly regarded in our export markets. The high quality and safety of our infant formula are a key reason for this. The regulations are set by the Ministry for Primary Industries (MPI) not NZ Post.

 

Due to international security requirements, we are not accepting printer toner cartridges sent to any international destination.

Samsung Galaxy Note7 Phones prohibited on all International Services

All Samsung Galaxy Note7 phones will not be permitted to be sent by any international service to any international destinations.

This includes all Samsung Galaxy Note7 devices, including newly manufactured ones from the factory and old Samsung Note7 devices recalled from customers and retailers and distributors.

Start: 12 April 2021
Ends: Ongoing

Express International will not accept or carry VIVO electronic devices anywhere in the network until further notice.

Requirements for sending Passports to India using Express International:

  • Shipments must be addressed to an Embassy/Consulate/Regulatory body.
  • Shipments must travel as a “Document” with an official letter to accompany it.
  • Value of the goods must be the stated as the replacement value of the passport.

Precious metal and stones to India via Express International:

Start: 2016
Ends: Ongoing

  • Items made of (or mostly consisting of) precious metals and gemstones may not be sent to India with Express International.
  • This applies to items made of gold, silver, rhodium, platinum, diamond, ruby, sapphire, emerald, opal and amethyst. It also applies to other precious metals and gemstones.
  • If a shipment contains fake precious metals or gemstones (e.g. imitation gold jewellery), this should be clearly specified on the airway bill and invoice. It will then be sent for testing and valuation before it can be customs-cleared and forwarded to the end receiver.
  • Shipping precious metals and gemstones from India is acceptable. Here the only limitation is the import regulations of the destination country.

When sending to Indonesia, please provide the receiver’s tax ID (NPWP) of the Indonesian resident, where available. Please note this information is mandatory for all international services, including Economy, Courier and Express. Please obtain this information from the receiver before sending. For commercial shipments, tax ID information is required. For personal shipments, if the tax ID number is not available, the alternatives are National identity number, or passport number for foreigners or other identification number, such as driver’s licence number. Please put this information on the consignment notes.

Failure to comply with the information may result in processing delays at the destination as items will be held until the required identification numbers have been provided.

Start: 2016
Ends: Ongoing

Requirements for sending parcels to Russia using Express International:

  • Parcels (gifts, merchandise or samples) sent to Russia using Express International must be addressed from a business in New Zealand and addressed to a business in Russia.
  • Documents (including passports and National ID cards) sent to Russia using Express International may be addressed from, and/or to an individual party.

Start: 2 October 2017
Ends: Ongoing

Update to prohibited and restricted commodities

The importation of the following items into Thailand requires permits or licenses from consignee regardless of quantities:

  • Cosmetics
  • Foodstuffs
  • Medicines

The following items are prohibited and will be destroyed by Thai Authorities:

  • E-cigarettes
  • Personal massagers
  • TV streaming boxes (e.g. Chromecast, Apple TV etc)