Delays
Delays to Mail Items:
- Due to precautionary maintenance on some of our electric mail buggies, delays of up to 3 days are expected for mail items across the country. These delays only impact mail delivered through our Paxster fleet – not Courier or Rural items.
- As our posties continue to deliver mail with a reduced fleet and through other means of transport, there is a small backlog forming. This will clear once the Paxters are back up and running.
Delays to Parcels:
- In the North Island, we are experiencing delays of up to 2 days (in some areas) for parcel delivery.
- In the South Island, we are experiencing delays for parcel delivery of up to 2 days in Christchurch, Dunedin, Invercargill and the West Coast.
We’re working hard to get all items to their destinations safely. Please bear with us as we work through these delays.
What to do:
- You can track all parcels sent within NZ with us online. Use our Tracking tool to check details for your delivery.
- Please refer to our Network Status Indicator to stay up to date with the latest on how our network is tracking and any restrictions in place.
- For more information about our services under the Traffic Light setting, please see our COVID-19 FAQs.