Questions & Assistance

Please choose from the categories below to send us a request for support or assistance.

Parcel delivery services

Enquire about parcels that are missing, damaged or delayed.

Mail delivery services

Questions about holds and redirection services, changing your postal details, rural delivery.

NZ Post online shop order

Assistance with NZ Post online shop orders, packaging, online postage or stamps.


Assistance with your account or items being posted through of our YouShop warehouses.

General enquiry

Got an idea that you think would help us, a compliment or complaint? We’d love to hear from you.