Enquiry forms

Missing or damaged parcel

Enquire about parcels that are missing, damaged or delayed.

Mail deliveries (hold or redirect)

Questions about holds and redirection services, changing your postal details, rural delivery.

Make a general enquiry

Got an idea that you think would help us, a compliment or complaint? We’d love to hear from you.

Help with your YouShop account or item

Assistance with your account or items being posted through of our YouShop warehouses.

Issue with NZ Post online shop order

Assistance with NZ Post online shop orders, packaging, online postage or stamps.

Make a business enquiry

If you're a business that sends over 100 parcels per week, and/or would like to sign up for an account for sending, get in touch.

Business is temporarily closing

Let us know you’re temporarily closing for a specific period and we’ll adjust your services during this time.

Enquire about your Express account

To update your details or notify us of your business's closure period, get in contact.

Set up Express online booking

Online booking is available to Express customers based in Auckland, Hamilton, Wellington and Christchurch.