How can we help?

Get in touch using the best enquiry form for your situation and we'll get back to you as soon as possible with an answer.


Parcel enquiry

Request help if your parcel is delayed or you think it might be missing.

Damaged parcel

Request help if your parcel was received damaged or with contents missing.

You Shop parcel

Request help with your You Shop parcel sent via our international warehouse.


Mail enquiry

Enquire about mail redirection, holding your mail, or any issues with mail delivery, including Rural Delivery & updating postal details.

NZ Post online shop order

Enquire about your NZ Post online shop order or about buying prepaid postage, packaging & stamps.


Business enquiry

Request a call back with a Business Specialist to discuss your business sending options, like Express and eShip.

International shipping enquiry

Request a call back with an International Specialist to discuss your sending, freight & warehousing needs.

Business closing temporarily

Let us know if you’re closing for a specific period and we’ll adjust your services during this time.


Help with your Express account

Request help with your Express account, including updating your details and opening hours.

Set up Express bookings online

Want to book your Express pickups online? Register your Auckland, Hamilton, Wellington or Christchurch based business to set it up.


Request an address be added

Tell us if you have moved to a new property and your address isn’t in our Address & Postcode finder or is incorrect.

Product & service enquiry

Use this form if you have questions about any of our products or services.

Feedback & complaints

Use this form to share your feedback or complaint.