Scams, made to look like they are coming from NZ Post, may come in a text message, email, phone call or letter. The aim is to gain access to your personal or financial information or exploit you for financial gain.
NZ Post will never:
- Ask for any of your personal information by email or text (including usernames, financial information including password, credit card details or account information).
- Send you an email from a domain other than nzpost.co.nz.
- Send you a text message from a phone number outside of New Zealand.
- Use a messaging app like WhatsApp to communicate with our customers.
Hints that it’s a scam:
- The email address is wrong - it will always end in ‘@nzpost.co.nz’.
- The website link is wrong - it will always link to ‘nzpost.co.nz’ or 'http://nzp.st/' which is the short link we often use to link to our website.
- The text message is sent from an overseas phone number.
Other types of scam
Identity theft is when someone fraudulently uses someone else's identity. It could be used to access funds in your bank account, obtain a credit card or take out a personal loan in your name
If your documents have been lost or stolen or you think you have been the victim of identity theft, it’s important to act fast. Check out the Department of Internal Affair’s Identity Theft Checklist which includes information on what you can do to protect yourself from identity theft.
Identity theft is when someone fraudulently uses someone else's identity. It could be used to access funds in your bank account, obtain a credit card or take out a personal loan in your name.
- Never give out your personal information to someone you do not know or trust.
- Treat your personal details like you would treat your wallet and other valuable possessions.
- Destroy personal information - do not just throw it out. Cut up, burn or shred old bills, account statements or cards so scammers cannot get hold of your personal details.
- Review bank and credit card statements for any unusual or unauthorised transactions.
Keep your items secure
Valuable and sensitive items are posted through our network every day. Here are ways we can help keep parcels and mail secure:
- If you are going away, put your mail on hold using our Hold service.
- If you are moving to a new address, redirect your mail to your new address and let organisations know your new address using our Change my details service.
- A Private Box is a convenient way to have your mail delivered and securely stored until you're ready to collect it.
- Redirect your parcel to a Collect my parcel location if you won't be home.
- Choose a Leave my parcel location that's out of sight from the street. You can set this up for one parcel on its way in the tracking tool or for all future parcels in your My NZ Post account.