Make a general enquiry

Delivery update
Due to COVID-19 restrictions and increases in parcel volumes, we have delivery delays of up to 4 working days in Hamilton, 2 working days in Auckland, and 1 working day across the rest of NZ. If you are in Hamilton, please do not call unless your parcel has been delayed longer than 10 working days, or five working days for the rest of NZ. Check your parcel status online.
How can we help?
  • I want to provide feedback
  • I have a question about a product or service
  • I want to make a complaint
Which service or product is it related to?
  • Domestic parcels
  • International parcels
  • YouShop
  • Mail products and services

Customer details


YouShop details

YouShop sub category
  • Not assigned to YouShop account
  • Dangerous goods
  • Oversized
  • Overvalue
  • Overweight
  • Return requested
  • Damaged not fit to ship
  • Delivered
  • Disposed
  • Diversion requested
Which YouShop region is it related to?
  • USA
  • Europe

Additional information

0 / 1000

Maximum 5 files.
2 MB limit.
Allowed types: pdf, doc, docx, jpg, png.
Providing your details means we can connect this email to other calls or emails you've had with our National Contact Centre so we can give you the best possible service. We may also contact you for customer feedback surveys.