Learn about your delivery options for:

• Sending within New Zealand
   
• Sending overseas

Our online prices are based on the item dimensions provided. As we can’t physically verify parcel size online, the final price may differ from the nationwide guide pricing shown on our website. In-store teams can physically measure items, ensuring pricing reflects the exact parcel size. If a difference occurs, it’s simply due to the different tools and processes used online versus in-store.

If you send with a Courier or Express delivery service, then booking a pickup for your parcel is available. If you're sending with Economy, then your parcel must be dropped off in store.

There are several ways to book a pickup:

• If you already have a label or courier ticket, use our book a pickup form.
   
• If you don't have a label, use Send It on our website or in app. You'll be able to organise a pickup within the online process.
   
• If you need to send a parcel urgently within New Zealand using Express, please call 0800 501 502.

You can print your label onto white A4 paper or a shipping label.

If you print it on A4 paper, please ensure you size the label appropriately so the text on the label is legible. Sticky tape or glue can be used  to attach the label to the parcel.

Yes, you can save your label to be printed for later.

We will send you an email confirmation with your label attached after you've purchased it in Send It.

That way you can save the email and use the label when you're ready to send. Labels are valid for one-time use only.

Yes, it's possible to use Send It without needing a printer if you're sending within New Zealand and using a Courier service. 

Instead of printing the label, you can write the tracking number on your parcel and book a courier pickup. Choosing this option will add 1 additional day to the delivery target.

Here's how it works:

1. Go to Send It in NZ.
2. Enter your parcel details and select a Courier delivery service.
3. You'll then be asked how to label your parcel. Select "Write the tracking number on my parcel".
4. Book your courier pickup and pay for your order.
5. Write the 20-digit tracking number and the recipient's delivery address clearly on your parcel.
6. Have your parcel ready for pickup.
7. When the courier picks up your parcel, they will print and apply the sending label at the depot.

Please note this option is not available on the Economy service or when sending overseas.

This information is relevant for customers who have paid online with Send It and opted to write the tracking number on their parcel and book a courier pickup.

To prep your parcel for courier pickup, please do the following:

• Write your 20-digit tracking number clearly on the parcel.
  • Please do this in block letters and use the hyphens, e.g. 0079-4210-3095-2574-0730.
  • This is not to be confused with the online order number, which is six letters followed by digits.
• We also recommend writing the recipient's delivery address.

No, it's not possible to do this. The handwritten tracking number option in Send It is designed for courier pickup only and cannot be accepted at any NZ Post store.

If you go in store with your parcel, you will need to pay for a new label.

Yes, amount of compensation cover available to you as a sender, will depend on the service you use:

If the maximum value of your item is over the cover limit, you will not be covered for loss or damage.

Cover limits for sending within NZ: 

• Economy service - maximum limit of NZ$250
• Courier service (including signature on delivery) - maximum limit of NZ$2000

Cover limits for sending overseas: 

• Economy - maximum limit of NZ $250
• Economy Plus - maximum limit of NZ$2,000
• Courier - maximum limit of NZ$5,000
• Express - maximum limit of NZ$10,000

An Export Entry will be required for parcel values over NZ $1,000. Find out more about Export Entries.

Prohibited and restricted items:

Due to safety regulations, some items are classified as ‘restricted and prohibited item’, which means they either can’t be sent, or can only be sent under certain conditions.

Please check Dangerous and Prohibited items for complete details and restrictions on sending these and other items.

Different rules apply to items that are sent within NZ or overseas.

Perishable items:

Our network is not suitable to carry perishable items that do not meet food carriage requirement, therefore we don't recommend sending perishable items through our network.

Learn more about our rules on Prohibited, restricted and perishable items.

If you’re a business, you may be able to apply for an exemption from the Standard Terms and Conditions by emailing the sales team.