The purpose of the Lead Programme is to encourage all employees to win new customers and to provide a reward for those who generate leads that are successfully converted to new courier business for NZ Post.
These terms apply to the use of the Lead Portal available to New Zealand Post Group employees.
All leads must be submitted through the Lead Portal. Leads not submitted through the portal are not eligible.
If a lead submitted through the Lead Portal is successfully converted into a new courier customer (that is, the lead opens an account and starts sending parcels with NZ Post) the person who submitted the lead will receive a $200 Prezzy Card once the new customer has reached a threshold spend of $1,200 (excl. GST) with NZ Post services.
A Prezzy Card will only be provided in respect of leads who do not currently have an NZ Post account, or who have an NZ Post account but who have had no NZ Post trading activity for 12 months or more.
For the Prezzy Card to be awarded, NZ Post must be satisfied that the employee has made sufficient effort to generate the lead. As a minimum the employee must have:
- had personal contact with the lead with the aim of warming them up to the possibility of using NZ Post services
- provided information about NZ Post and its services
- obtained contact information (names and phone numbers) for the Sales team to use to contact the lead
- ensure the lead knows they will receive, and are happy to take, a phone call from a Sales team member, and that the employee will receive a reward for the lead spending with NZ Post
A Prezzy Card will not be provided if the lead is already being explored by a member of the Sales team.
If a lead is submitted by more than one employee (or other NZ Post delivery contractor or retail operator), the incentive will be payable to the person who first submitted the lead through the Lead Portal.
If there is a dispute:
- about whether the employee has made sufficient effort to generate the lead,
- about whether a lead was already being explored by a member of the Sales team,
- because more than one person submitted the lead,
the dispute will be referred to the Regional Sales Manager for the area in which the lead is based. The Regional Sales Manager will, acting reasonably and if necessary after consulting with the affected employee(s), decide whether the Prezzy Card or other reward is to be provided, and if so to which person.
If NZ Post determines (at its sole discretion) that an employee:
- and any other employee, contractor, agent or other representative of NZ Post have colluded or otherwise worked together; or
- has not obtained the lead's consent to the employee receiving a reward on the lead, or
- has acted fraudulently or in bad faith,
to procure the rewards offered under this scheme that would not otherwise be payable having regard to the purpose of the scheme, NZ Post may seek to recover an amount equal to the value of any Prezzy Card provided to the employee under these terms.
Employees who work in the Sales team are not eligible for this scheme.
NZ Post reserves the right to change these terms, or withdraw this scheme, at any time.
Please note these terms and conditions were updated on 29 January 2020