For businesses - Help us continue to deliver for you and New Zealand

Whether you’re sending or receiving parcels, here are a few tips on how you can help us continue to deliver for New Zealand.

We’ve recently made some changes to our parcel delivery process to help limit physical contact and this may involve our couriers taking a photo as proof of delivery. We play an important role in delivering essential services to our communities and as the situation unfolds, essential service deliveries may need to be prioritised over the delivery of other parcels, which could have an impact on your service. We’re doing our best to keep you, your customers and our people safe during the COVID-19 pandemic and appreciate your understanding during these unprecedented times. To help us to continue to deliver for NZ, please follow the tips below.

1. Choose non-signature options

When sending parcels, choose our non-signature option where possible. Provided there’s a safe place to leave it, this will help us deliver parcels first time. The courier will scan the parcel so there’s still an accurate proof of delivery. This means your customers won’t need to pick up parcels from a local depot, helping limit physical contact and the chance of further spread of COVID-19.

2. Set up Parcel Leave (Authority to Leave)

Now is a good time to set up a Parcel Leave (ATL) instruction for your delivery location. Parcel Leave gives us permission to leave parcels in a safe and secure place of your choice if no one is there to receive the delivery. Parcel leave also limits close physical contact. Click here to set up Parcel Leave* for your business.

3. Turn on Parcel Notifications

Parcel Notifications keep your customers up to date and allow them to plan ahead. If things change, notifications can also help the customer let us know by adding delivery instructions, or a Parcel Leave request (ATL). Best of all, most notifications are free of charge. Click here to learn more about Parcel Notifications* or speak to your Business Manager to get going.

If you are already using Parcel Notifications, ensure you provide an email address or mobile number when sending parcels.

4. Make sure your parcels are addressed clearly and accurately

Now more than ever, it's important to make sure parcels are sent with a valid, easy to read address and contact details. This means our teams can get your parcels going to where they need to be faster! If you are using an integrated labelling tool, visit our developer resource centre for more information on our minimum data standards, and tools to improve the data quality you provide NZ Post.

Thanks for your help to keep things moving!

*Terms and conditions apply