Parcel Notifications

Keep your customers updated by email or SMS of the progress of their CourierPost parcel.

Parcel Notifications are a great way to take your customers’ online shopping experience to the next level. Your customers get the peace of mind of knowing where their parcel is while you spend less time and money dealing with delivery enquiries. It’s a win-win.​

You can choose to let New Zealand Post send notifications to your customers via SMS (free and charged options available) and/or email (at no cost) for up to four different delivery notifications:

When the parcel is picked up - Parcel collected When it's with the Courier for delivery - Parcel on its way When the parcel is successfully delivered - Parcel delivered When delivered is attempted but could not be completed - Delivery is attempted but not completed.

All you need to do is include the customer's mobile number and/or email address in the data manifest that you send us and we will do the rest.​

It’s easy to get started. There are just a few requirements your business should meet:​

  • You need to have a New Zealand Post business account​
  • Customer’s mobile number and email address need to be included in the data manifest that you send us​
  • You should get any consents you need for the customer details you send us.

Terms and Conditions apply.

Want to find out more or sign up?​
Call NZ Post on 0800 959 057 to talk to a NZ Post Account Manager