International Surcharges

From 1 April 2020, surcharges will be applied to international sending.

International Surcharges

Updated 21 April 2020

To help prevent the further spread of COVID-19, many flights have been suspended, reduced or cut to affected regions. Because of this, we are seeing a significant drop in available capacity and an increase in surcharges with the airlines we work with to send your items.

To enable us to continue to deliver, we need to suspend normal services during the pandemic, and introduce International Surcharges additional to standard rates. Delivery targets will also differ from normal. This will be effective from 1 April 2020.

These surcharges will stay in place until airline capacity supply is back to normal, but in the meantime may continue to change.

Sending from New Zealand

Surcharges for outbound services in the below table are valid for the dates specified and may change as the situation changes.

Dates

Service

Zone A

Zone B

Zone C

Zone D1

Zone DNA1

Zone E

Australia

South Pacific

Asia

UK and Europe

North America

Rest of World

01 Jun. 2020 - TBC

International Express Courier

$1.00 per kg

$1.50 per kg

$2.50 per kg

$2.50 per kg

$2.00 per kg

$2.50 per kg

   International Go Courier

$0.00 per kg

-

$3.50 per kg

$10.00 per kg

$0.00 per kg

-

   All other services (excl. Letters2)

$1.00 per kg

$3.00 per kg

$3.50 per kg

$10.00 per kg

$3.00 per kg

$10.00 per kg

01 May 2020 - 31 May 2020

International Express Courier

-

-

-

-

-

-

   All other services (excl. Letters2)

-

-

$2.75 per kg

$10.00 per kg

$3.00 per kg

$5.00 per kg

01 April 2020 – 30 April 2020

International Express Courier

-

-

-

-

-

-

   All other services (excl. Letters2)

-

-

-

$7.00 per kg

-

-

1 For business customers, your pricing schedule may show a combined Zone D (North America, UK and Europe).  To ensure we are applying the applicable surcharge, we have split into Zone D (UK and Europe) and Zone DNA (North America). The base rates for both zones remain unchanged, however the surcharge varies by destination.

2 Letters posted using stamps, DPM, or on your New Zealand Post business account (using product codes IAL%, IBPNL%, IBML%) are not subject to the surcharge. Note that letters/documents lodged on all other codes are subject to the relevant surcharge.

These International Surcharges do not change the way we charge postage. Parcels sent using International Express Courier and GoCourier will be charged at the greater of actual or volumetric weight; other services will be charged at actual weight, rounded up to the next 10g (or 500g for business customers using GoCourier services).

For customers booking using Print Postage Online on New Zealand Post website or lodging at New Zealand Post retail outlets, the surcharges will be added automatically. For customers with New Zealand Post Business accounts, the surcharges will display as an additional line on your invoices. Any applicable discounts on your business account do not apply to surcharges.

How to calculate the price to send your parcels with surcharges:

Service per item rate + [item weight in kilograms x (service per kg rate + surcharge per kg rate)]

For example, from May 2020, to send a 0.495kg small parcel to the United Kingdom (Zone D) by International Air is $12.84 + [0.5kg x ($22.13 + $10.00)] = $28.91

YouShop

Due to the impact of COVID-19, cargo capacity on International flights has been much lower, and the airlines we work with to deliver for you have increased their air freight charges. As a result, we’ve been experiencing shipping delays and needed, in April, to introduce a temporary surcharge.

While this situation is still not completely resolved, we’re pleased to let you know that we’re starting to see more International flight availability. Because of this our delivery times are now back to normal and we’ve been able to reduce the temporary surcharge.

This lower surcharge will stay in place until airline capacity supply is back to normal. Please continue to check this page for the current surcharge information.

Dates

Service

USA

UK/Europe

01 July 2020 – TBC

Standard

$2.00 per 500g

$2.00 per 500g

   Economy

$2.00 per 500g

$2.00 per 500g

Sending to New Zealand

Surcharges for freight on some services to New Zealand may apply. Speak to your account manager for more details of any surcharges that are applicable.