Delivery changes for standard mail

The world is changing, so we’re changing too.

NZ Post is changing. It’s all part of our commitment to delivering a world-class parcels and mail service to people and businesses across the country. We’re making it easier to get all the things you want delivered, right to your doorstep – or wherever else you want them.

From the super quiet eco-delivery vehicles we’re introducing in New Plymouth, to YouShop, which lets you buy things overseas that you can’t find locally, we’re developing services to help you get the things you need.

However, as New Zealanders do more online, they’re sending fewer letters. Today our Posties deliver half the number of letters they used to. So, we’re changing the way we deliver standard mail.

From July 2015, each street address in major towns and cities will receive standard mail delivery either on Monday, Wednesday and Friday or on Tuesday, Thursday and Saturday.

What’s staying the same is our delivery target. We aim to deliver at least 95% of standard mail within three working days, and urgent courier packages overnight, just like always. Priority items (like FastPost) will be delivered every day, just as they are now, so keep checking your letterbox Monday to Saturday for your letters and parcels.

If you need to get your standard mail every day, consider our popular PO Box service.

 

Details on the delivery changes

What’s changing?

How are you changing the way you deliver letters?

From July, we’ll deliver standard letters and standard parcels every second day in major towns and cities.

Priority items will still be delivered every day, just as they are now, so keep checking your letterbox Monday to Saturday for your letters and parcels.

We will continue to deliver same day and overnight courier services.

When will the changes happen?

The changes to standard mail delivery will begin in our biggest towns and cities from the first week of July.

Is this a change for all types of mail?

No, the change in delivery days only affects standard mail.

Days of delivery

What days will my mail be delivered on?

For some postal routes, delivery of standard mail will take place on Monday, Wednesday and Friday, and for others, it will be Tuesday, Thursday and Saturday.

Will I get my mail on the same days each week?

Yes, once established, delivery days should stay the same. We recommend you continue to check your letterbox daily Monday to Saturday, as FastPost and courier items will be delivered every day just as they are now.

How can I find out my delivery days?

You can look up what days your standard mail is expected to be delivered on our Address and Postcode finder.

What can I do if I still want to receive my standard mail six days a week?

If you want to receive standard mail six days a week, your best option is to use a PO Box. Mail is delivered to PO Boxes five or six days a week, depending on the location.

Will my mail still get there on time?

The delivery changes have been carefully designed so we can continue to meet our current target of delivering 95% of standard mail within three working days - exactly as it is today.

To ensure your mail is not unduly delayed, check that the item is correctly addressed with the area postcode included. For more information visit our How to address mail page.

How can you meet your service standards, when delivery is changing?

Over the past year, we’ve been making changes throughout New Zealand to getting our networks working better in preparation for the delivery changes.

This means that we can continue to aim to deliver 95% of standard mail within our three working day delivery target.

So, if someone posts a letter to you on Monday, you should receive it on Wednesday (if your delivery days are Monday/Wednesday/Friday) or Thursday (if your delivery days are Tuesday/Thursday/Saturday).

What if my delivery day is on a public holiday?

As is the case now, mail will not be delivered on public holidays.

If your standard mail was due to be delivered on a public holiday, it will be delivered on the next working day assigned for your street. e.g. if you are on a Monday, Wednesday, Friday route and Monday is a public holiday, your mail will be delivered on Wednesday.

Priority mail will be delivered the next working day.

We suggest that if you are sending mail that will be affected by public holidays, you allow for the extra time for delivery or choose a priority service.

Do the delivery changes impact business mail, or just household mail?

The delivery changes will include businesses and households that use their street address to get their mail. However, there are no changes to the PO Box or Private Bag services, so businesses using a PO Box will still get the same service as before.

Parcel delivery

What’s happening to standard, untracked parcels?

From July, standard, untracked parcels will be delivered every second day, along with standard mail. Tracked or priority parcels will continue to be delivered every day. NZ Post will continue to offer customers a range of options for sending parcels such as standard, no frills service, with a range of upgrades to overnight courier signature required services. Please refer to our current range of parcel products.

Will it take longer for my standard parcels to be delivered?

We aim to deliver standard parcels within our delivery target of three working days, no matter where the parcel is sent from.

We will continue to offer customers options for sending parcels, including upgrading to overnight courier signature required services.

Timing

What about delivery changes in other parts of the country?

The changes in July for alternate day delivery for standard mail will begin in our biggest towns and cities.

In smaller towns alternate day delivery will be introduced over one to two years. Each town is different, and we’re carefully looking at the best way to provide services in each centre

For rural customers our delivery service will stay mostly the same as it is today.

Questions or feedback

If you have any questions about the changes, call us on 0800 501 501.

Give us feedback, or for courier services fill in this feedback formOpens in a new window. .