Domestic mail service announcements

Christmas delivery update, 22 December

Three days out from Christmas, we’re processing and delivering parcels in numbers we’ve never seen before.

We’re absolutely flat out right across the network and everyone is working very hard to get your parcels delivered by Christmas. That is our number one priority.

We’ve heard that some in our industry have stopped taking items. We would like to reassure you that we will continue to accept your items as per our standard terms and conditions. We’ve hired hundreds of extra staff and our entire team is out helping, in vans, depots and processing centres.

We’ve also increased our network capacity by 25%, including mobilising several hundred extra vans and other vehicles, including Paxsters, and making over one thousand additional truck journeys. And we hired a fourth 737 aircraft.

Monday night was a record night for the network and that put additional pressure on us at the start of the week. But the extra resources and reduction in parcel numbers as we get closer to Christmas means we are now well on track to catching up.

Thank you for your continued support. Your business is important to us. We will continue to pull out all the stops right up until the end of Christmas Eve.

Earthquake update 15 December

The November 14 earthquake has affected some New Zealand Post and CourierPost services.

Due to the disruptions to the road network within the South Island, customers should consider lodging Standard Post, ParcelPost, ParcelPost Tracked, and Economy CourierPost items moving between the North & South Islands a day earlier.

Kaikoura

New Zealand Post is offering Kaikoura residents who have had to move after the earthquake a two-month redirection service, free of charge. This can be arranged at a PostShop or online.

Daily mail and parcel deliveries have resumed for all of Kaikoura township and the majority of rural customers on RD 1, 2 & 3.  Limited deliveries are being made to Clarence and Kekerengu north of Kaikoura, and areas south of Kaikoura.

Wellington

NZ Post services will no longer be offered from the Marion Square Box Lobby site.

  • We have had limited clearance to collect the mail from PO Boxes in Marion Square. This will available for you to pick up from the Wellington Box Lobby at the New Zealand Post Corporate building from midday on Wednesday, 21 December.
  • We will be relocating Marion Square PO Boxes to another site and are currently looking at the most convenient options.
  • Box holders can continue to collect their mail from the Wellington Box Lobby at New Zealand Post House from 7.30am until 5pm Monday to Friday (closed for the statutory holidays (26 and 27 December and 2 and 3 January).

Retail outlets in the South Island

The following retail outlets remain closed:

  • Kekerengu PostCentre

South Island transport routes

Transport trucks moving mail and parcels through the upper South Island are using the SH1 diversion through Lewis Pass.

  • As a temporary measure while the SH1 diversion is in place, we ask Marlborough customers to post their mail and parcels earlier in the day so that items reach Christchurch in time for processing that night. Items should be posted by 3.30pm in Blenheim and by 3pm in surrounding towns including Picton, Renwick and Seddon.
  • Inter-Island mail and parcels are being moved between the North and South Islands on a reduced ferry timetable with trucks taking the alternative route through Lewis Pass. Standard Post, ParcelPost and Economy Courier items being sent from the North Island to the West Coast and areas south of Christchurch may take an extra day to be delivered while the SH1 diversion is in place.

Samsung Galaxy Note7 Phones prohibited on all domestic services

Please note that Samsung Galaxy Note7 phones are not permitted to be sent by any domestic mail service.

Our advice to customers who have bought these phones locally is to hand them in to the retail outlet where they were purchased.

New Zealand Post has temporary arrangements in place until 25 November to collect the phones from local retailers. We will not accept phones for collection after this date.

Customers who still have Note7 phones after 25 November will need to contact Samsung directly for advice on returns.

This relates to all Samsung Galaxy Note7 devices, including newly manufactured ones from the factory and old Samsung Note7 devices recalled from customers and retailers and distributors.

CourierPost network updates

View the delivery updates for the CourierPost networkOpens in a new window. .