Changes to priority mail

16 August 2017

New Zealand Post customers will see a change to how they can send priority mail from 1 January 2018. The FastPost service will no longer be available from this date. New Zealand Post is making this change following a review of its priority mail network.

Customers will be able to use courier products as an alternative way for sending their priority mail and we acknowledge that this is a big change for those who currently use FastPost. Currently only 1% of all mail is sent using this service and during the last year it has declined by 23%.

The amount of all letter volumes continues to decline significantly, at a rate of approximately 60 million items a year and despite ongoing cost reductions, this change is necessary. We are committed to providing priority services to our customers. Standard Post remains unaffected.

For business customers, a new priority mail service will be available in and between Auckland, Wellington and Christchurch.

New Zealand Post will continue to seek ways to improve efficiency and make cost savings to maintain a commercially viable postal network, and to give our customers the best possible service.


What change is happening to FastPost?
From 1 January 2018, FastPost will be removed as a service which means that NZ Post will no longer offer a next day FastPost mail service. Customers will be able to use courier products as an alternative way for sending priority mail.

When does this take effect?
Monday 1 January 2018

Why is FastPost being removed?
People are not using postal services as much as they used to. Mail volumes are falling and that includes a drop in the amount of mail being sent by FastPost – currently only 1% of domestic mail. Due to the rate of this decline, it has become financially unsustainable to retain FastPost.

Does the removal of FastPost affect other products?
There is no change to Standard Post.  International ‘inbound’ mail will be delivered through our standard network, and may take up to three working days to be delivered once it arrives in New Zealand. There is no change to international ‘outbound’ mail.

What are the alternatives for sending mail using a priority service?
Customers will be able to use courier products as an alternative way for sending their priority mail. Customers can send their courier products by either going to a branch, to a courier depot or have the item collected.
Our service standards for these products are detailed in our Postal Users Guide. Delivery outside major towns and cities, including to and from rural or remote areas may take longer.

Where can I find out how much these alternatives cost?
All pricing is available on the Rate Finder.

Can customers still use their FastPost stamps after 1 January 2018?
Yes, stamps will retain their value and may be used and applied to pay for Standard postage. However, FastPost stickers will no longer be valid after 1 January 2018.

Can customers still use FastPost Postage Included Envelopes (PIE) after 1 January 2018?
FastPost PIE can be used after 1 January 2018, however it will be streamed through the Standard mail network.

How do I talk to someone about this? Who do I call to make a complaint?
Customers can phone the National Contact Centre on 0800 501 501.