Unfortunately, this email was sent to you in error. We apologise for this error and any confusion it may have caused. Please ignore this email and continue to use your Parcelwings account as usual.

We expect to be ready to welcome you onboard in early June and will email you then to confirm when you can set up your password to access your new NZ Post sending tools.

We expect to switch your business to a new NZ Post account and NZ Post online parcel sending solutions in June 2025. We’ll be in touch with more information to confirm the changes, including when they’ll happen and what this will mean for your business. Until then, please continue to use your Parcelwings solution as usual. 

A decision has been made to close the Parcelwings service on 30 June 2025. You can continue to use Parcelwings until this date. 

We’re proud of the service we’re already providing to your business through the Parcelwings service. By switching to NZ Post, your parcels will continue to be picked up and delivered as usual. There will be no change to your courier or the pickup arrangements you have in place today. 

We’re confident that our NZ Post online sending solutions will meet the needs of your business. Our tools offer similar features to the Parcelwings solution but with a range of additional abilities and services. One of these is ease of integration with over 20 eCommerce websites, and bulk printing labels, saving you time through automation.  

Working with NZ Post directly also means you can enjoy:

• Access to more services - get access to NZ Post's International sending services, Express same day and evening delivery services, Oversize sending by Fliway and more.
• Enhanced visibility - take full advantage of NZ Post's Parcel Notifications service, including the new photo on delivery option, to give your customers more peace of mind by keeping them updated on their parcels' progress from collection to delivery. 
• The ease of managing in bulk - access tools that allow you to create and manage your parcel sending in bulk, saving you time and effort.
• Valuable insights and thought leadership - keep up to speed with customers' behaviour and preferences through NZ Post's regular updates, market research and insights about the NZ eCommerce market. 

We know you didn’t ask for this change and recognise there will be some impact on your business. In acknowledgement of this, we have committed to keeping your current prices (excluding variable charges) the same until 30 June 2026. This means the usual annual pricing adjustment will not apply to your business until 1 July 2026. 

Your business will switch to a similar online sending solution called My NZ Post Business. Using My NZ Post Business, you’ll continue paying by credit or debit card but will no longer need to top up a credit account. Instead, we’ll charge your card each time you send a parcel. 

We recommend using up the credit you have in your Parcelwings account as much as you can before June. Remaining credit will be credited back to your card from July once you’ve made the switch. 

We’ll be setting up a new NZ Post account for your business to switch to. Once this has been set up, you’ll receive invoices from NZ Post directly. You’ll need to make payments to NZ Post’s bank account and set up NZ Post as a supplier in your accounts payable system. We can support your business in making this change. We’ll be in touch with further information soon. 

Reminder: Once you switch to NZ Post, your business is will not be subject to the usual annual price adjustments until 1 July 2026. When you receive your first NZ Post invoice, you may notice a disclaimer of pricing changes happening from 1 July 2025, this does not apply to any business accounts transferred from Parcelwings.

If your business receives invoices from NZ Post, you’ll need to send us payment/remittance advice to [email protected] when you pay your invoice.

This should include:

• The date of payment, name of company and account number/s (as shown on your NZ Post invoice/statement) and total amount of the payment being made
• The invoice number/s being paid and total amount towards each invoice e.g.,
  • INVxxxxxxxxx $568.80
  • INVxxxxxxxxx $62.87
• If a credit is available and being utilised, provide the credit note number and value

Note: we are aware that some Accounts Payable systems will auto-generate payment/remittance advice, which may mean some of the above is not feasible.

Check our domestic delivery updates for up-to-date general information on the delivery of courier parcels and mail within New Zealand. If there is an unexpected event, such as weather disruptions, we’ll update this page to let you know if we’re experiencing delays.

See our international delivery updates for current information on sending or receiving parcels from overseas.

Once you’ve made the switch to sending using NZ Post’s systems, you and your customers will have full visibility throughout the parcel journey with tracking, parcel notifications, estimated delivery times and more.

You can track your parcels using My NZ Post Business, eShip, or our online tracking tool.

Once you’ve made the switch to sending using NZ Post’s systems, your customers will have access to NZ Post’s parcel tracking and notifications. They will have control to redirect, view and track their parcels.

Your customers can track their parcels using our online tracking tool or our mobile app.

Our parcel notifications service keeps customers updated with email or SMS notifications. We will send email delivery notifications to your customers when you provide an email address in the NZ Post system you use (e.g. eShip or My NZ Post Business). Customers receive notifications when the parcel is collected, when it’s with the courier for delivery, when it’s been delivered, and when an attempted delivery has been made. Email notifications are free and SMS notifications cost 12.5c per message. Learn more about parcel notifications.

Your customers can redirect their parcel as long as it’s not already out for delivery with a courier. Customers can request a redirect to another address within 75km using our online tracking tool. When customers request a redirection, they’ll be charged $5.00 if it’s being redirected to a new address, or $3.00 if it’s being redirected to a parcel collection location.

Using our Leave my parcel service, your customers can give us the authority to leave their ‘Signature Required’ parcels in a safe place if they’re not around to sign for them. They can set this up for one delivery or all future deliveries. We’ll also provide a secure photo on delivery of where we left the item for peace of mind for ‘Signature Required’ or ‘Photo Required’ parcels. Learn more about Leave my parcel and Photo on delivery.

Using our Collect my parcel service, your customers can have their item delivered to one of over 360 collection locations around the country. These include Woolworths and NZ Post stores nationwide. Learn more about Collect my parcel.

If your customer misses a ‘Signature Required’ delivery, our courier will leave a card with instructions on how to collect their parcel and where to collect it from. They can also enter their tracking number using our Missed my parcel tool to view our redelivery or collection options.

You can order tickets and stationery items, such as courier bags and labels, using our online ordering portal. We’ll let you know when your account has been set up. You’ll be asked to set up a password, and then you’ll be able to start ordering.

Once you’re logged in, click on ‘My Services’ then ‘Product Orders’ to start a new order. You can choose to pay through your account or by credit card.

When your access has been set up, you’ll receive an email from us to let you know. You’ll need to set up a password, and then your set up is complete. Follow these steps: 

1. Access the ordering portal 
2. Click ‘Can’t access your account?’ 
3. Enter your email address as your Username 
4. Click ‘Reset Password’ 

You’ll receive an email from [email protected] with a link to re-set your password. 

Yes, our ordering portal for Business customers currently uses our previous CourierPost brand. Emails are sent from  [email protected] and you can trust these emails when setting up or resetting your password. 

Once you’re logged in, click on ‘My Services’ and then ‘Manage Users’. Once you’ve entered the new user’s information, including email address, we will process the request. You’ll receive an email to notify you that the setup is complete. 

Until you switch to using NZ Post systems to send your parcels, please continue to contact the Parcelwings teams for any parcel, claims or credit enquiries. 

Once you’ve made the switch, the NZ Post Customer Care team will be available support your business. We’ll share their contact details with you when your account is set up.  

We’re currently setting up your access to your new NZ Post systems. We’ll be in touch with more information on how to login and start sending in June.  

We’re committed to keeping you updated during this time. You’ll receive further emails from us, but if you have questions in the meantime, you can reach out to our dedicated Parcelwings onboarding team by emailing [email protected]