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Contact and support

Contact and support

Check tracking status

* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.

Frequently asked questions

Check out our most commonly viewed questions or see all FAQs to find answers to any NZ Post service query.

How do I change my My NZ Post Business account email?

How do I book a prepaid pick-up?

How do I buy Trackpaks and tickets?

Where is my nearest NZ Post store?

What is a postcode, and how do I find one?

How do I package my parcels?

What packaging and sending products can I buy from NZ Post stores, and what other services do they offer?

What customs documentation do I need to complete to send overseas?

My parcel is damaged. What should I do?

My parcel's tracking status is 'undeliverable'. What should I do?

My parcel's tracking status is 'delivered' but I don't have it. What should I do?

I missed my parcel delivery. What should I do?

How do I redirect my parcel?

Can I track my parcel without a tracking number?

How do I track my parcel, and what do the updates mean?

Can I get my parcel picked up from my home or business?

How do I hold my mail?

How do I redirect my mail?

How do I let NZ Post know my business will be closed to deliveries?

How do I hold my business mail?

Does NZ Post have an API for addresses and postcodes?

Changing your email address on your NZ Post account

How do I pay my NZ Post business invoice?

My parcel's tracking status says there are duties and taxes to pay. What should I do?

How much should I expect to pay in duties and taxes?

How do I get a receipt for the sending label I purchased using the Send it tool?

Why did my Inflight redirection not work, even though it looks like I paid for it?

I created a sending label online and now I don't want to use it. What should I do?

Have a tracking number? Make a parcel enquiry

Get help from our Customer Care team if you parcel is delayed, missing or damaged. Enter your tracking number to get started!

Start parcel enquiry form

Have a tracking number? Make a parcel enquiry

Get help from our Customer Care team if you parcel is delayed, missing or damaged. Enter your tracking number to get started!

Start parcel enquiry form