Prohibited and restricted items

Not all items are suitable for sending by post or courier. Please check that your item is safe to send.

Samsung Galaxy Note7 devices are prohibited on all domestic and international services. Find out more

  • Not all items are suitable for sending by post or courier.
  • Some pose a risk to the safety and security of people and equipment and are therefore prohibited.
  • Others pose a risk if certain conditions are not met and are therefore restricted.
  • You must check your item is safe to send.
  • Not checking may increase your liability exposure.

Information on this page:

Your obligations

Use our services wisely

You must use our services wisely and exercise common sense.

No prohibited or restricted items

You must not post or courier a:

  1. Prohibited item, or
  2. Restricted item, where you have not met our specified conditions of carriage,

unless, through an authorised New Zealand Post representative, we have specifically agreed in writing to provide this variation in service to you.

It is your responsibility

It is your responsibility to check whether an item is Prohibited or Restricted. What may appear harmless to you at first glance, may still be Prohibited or Restricted, for example, as a result of the law in New Zealand or the country of destination. Importantly, acceptance of the item by us for sending does not free you of this responsibility.

If you are unsure, please contact our National Contact Centre on 0800 501 501. They are always happy to help but, due to the complex nature of some products, it remains your responsibility to ensure your item is safe to send. If sending dangerous goods, ensure you check the IATA website at www.iata.orgOpens in a new window. for more information.

Check export rules

The New Zealand Government prohibits or restricts the export of various types of items (such as prescription medication and antiquities). You must ensure that your item is not prohibited from export or that you meet any export restrictions on the item you are planning to send. For further information, contact the New Zealand Customs Service or the appropriate government authority.

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Our rights and your liability

Items may be opened and inspected

We may open and inspect any item we suspect may be, or may contain, a Prohibited item.

Prohibited items will not be delivered

If we find a Prohibited item it will not be delivered and we will not refund postage costs. We are not obliged to return the item to you but may, at our discretion and at your cost:

  1. make the item safe;
  2. return the item to you by a licensed dangerous goods carrier or security firm;
  3. destroy the item;
  4. dispose of the item; or
  5. deliver the item to the appropriate authorities.

Your liability exposure is increased

If you send a Prohibited item, or Restricted item (where you have not met our specified conditions of carriage):

  1. we may hold you liable for any costs or damages incurred by us;
  2. we may not cover you for any loss of, or damage to, the item;
  3. you may be subject to penalties under the Postal Services Act 1998, the Civil Aviation Act 1990 and other legislation.

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What is Prohibited?

Please read carefully every time you send an item

Acid (of any type)

Adhesive products (containing flammable liquid, e.g. quick drying glue)

Aerosol cans (e.g. hairspray, deodorant)

Air bag (car)

Alarm devices (gas or battery powered)

Alcohol (more than 5 litres or 70% alc/vol)

Alkaline

Ammonia-based products

Animals (except correctly packaged bees, leeches, silkworms and harmless insects)

Anti-freeze

Appliances (containing batteries)

Asbestos

Bank and credit cards

Barometers

Batteries (car or wet cell)

Battery or Brake Fluid

Batteries (Lithium-metal or Lithium-ion (inc. Lithium-ion polymer)*

Batteries (Non-Lithium)

Blasting caps (including caps for starting or toy guns)

Bleach (including hair bleaches)

Bullets

Camphor

Carbon paper

Caustic soda

Charcoal

Chemicals (inc. for swimming pool)

Chlorates and Chlorine

Christmas crackers

Cleaning materials (liquid or powder) (inc. disinfectants and laundry detergents)

Coins, currency, traveller’s cheques, bonds and shares

Collectibles, antiques, paintings, sculpture or other work of art*

Compressed air

Drugs or Narcotics (unless in prescription quantities and packaged correctly)1

Dry ice (or Liquid Nitrogen)

Dyes (including hair and textile dyes)

Essential oils (e.g. eucalyptus, tea tree)

Fertilisers

Fibre glass repair kits

Fire extinguishers

Fire and flint lighters

Firearms (inc. parts and ammunition)2

Fireworks (e.g. skyrockets, sparklers, crackers)

 

First aid kits

Flares (inc. theatrical, distress and smoke signals)

Furs and skins (untreated)

Gas (e.g. propane, butane, hydrogen, helium)

Gas cylinders (e.g. camping – full or empty)

Generators (fuel powered)

Grenades (inc. imitation ones)

Human or animal remains (inc. ashes)

Igniters

Indecent goods

Insecticides

Jewellery, precious metals or stones, bullion, watches*3

Kerosene

Lighter fluid

Magnets or magnetic material

Matches and cigarette lighters

Mercury (and therefore, thermometers containing mercury)

Motor fuels and petrol

Negotiable instruments (inc. bearer securities, bills of exchange or uncrossed cheques)

Noxious substances or things

Oven cleaners (containing caustic soda)

Oxygen cylinders including compressed air

Paint (oil based)

Party poppers

Perfume (inc. aftershave, cologne)

Peroxides

Phosphorus

Poisons (e.g. cyanide, lead, arsenic)

Polish (inc. nail polish and nail polish remover)

Polyester resin kits

Samsung Galaxy Note7 devices

Shock absorbers (gas or compressed air)

Sodium

Solvents (any)

Stamps (unused)*

Stun guns, tasers and stun batons

Toner (e.g. photocopier; inc. cartridges)

Turpentine

Varnish (inc. removers, thinners)

Vouchers, cards loaded with monetary value (e.g. gift cards), tickets for games of chance, event tickets

Weapons, including bows, crossbows and arrows, harpoons, guns, spear guns, sling shots, catapaults, paint and air guns

Weed killers

Zinc powder

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Plus:

  • Illegal items: any item that is illegal or prohibited by law or any authority whether in New Zealand or the destination country; any item that is prohibited by a United Nations sanction - for further details refer to United Nations Security Council SanctionsOpens in a new window.
  • Dangerous items: any item that is capable, as packaged, of causing injury to people or damage to property
  • Inadequately packaged items: any item that is not sufficiently packaged to withstand a 1.2m drop
  • Fragile items: regardless of how it is packaged*
  • Perishable items: any item that may spoil or decay, or has an expiry date of less than 6 months from the date of sending
  • Restricted items: any item that is classified as Restricted under our terms and conditions where you have not complied with the conditions of carriage for that item
  • IATA listed items: any item that is listed in the International Air Transport Association (IATA) Dangerous Goods Regulations inc. explosives, gases, flammable liquids and solids, oxidising substances and organic peroxides, toxic (poisonous) and infectious substances, radioactive materials (except in quantities exempted from the Radiation Protection Act 1965)*, corrosives, and highly magnetic and polymerisable substances

*Depending on where you want to send these items, their value, or what service you use, you may be able to send them – see the Restricted Items section.

1. Additional restrictions apply for international services – for details refer to the conditions of carriage of Restricted items below.

2. Firearm parts are any piece of a firearm that is designed or intended to be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but are not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly.

3. Jewellery is any object that is typically worn for personal adornment, such as bracelets, rings, necklaces, earrings, watches, cuff links etc. which is made of precious stones or metals.

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What is Restricted?

The terms High Risk items and Restricted items are both used currently in New Zealand Post collateral and on items such as postage included bags. For the purposes of these terms and conditions, they both have the same meaning.

Restricted items are items that can only be sent if you have complied with the conditions of carriage we specify in Table A below.

Table A: Conditions of carriage for Restricted items

You must comply with the conditions of carriage for each category that applies to your item.

Domestic services - Conditions of carriage for Restricted items

Item Letters, postcards, Parcel Post & Parcel Post Tracked Courier and Courier & Signature
Item contents valued at: up to NZ$250 may be sent up to NZ$2,000 may be sent
Stamps (unused) Prohibited item Prohibited item
Jewellery, watches, precious metals or stones Prohibited item* Prohibited item
Any collectible (other than coins) or antique or any painting, sculpture or other work of art Prohibited item Prohibited item
Fragile items Can be sent only if packaged to withstand transport and handling Can be sent only if packaged to withstand transport and handling
Original copies of identity, travel, ownership or legal documents Prohibited item Can be sent (subject to the rules regarding content value above)
Electronic/electric appliances and devices

Damaged batteries of any kind are prohibited. Batteries sent by themselves are prohibited.
Non-Lithium-ion batteries must be removed from the appliance or device and be wrapped separately. If the battery cannot be removed, the device can be sent, but only if it is turned off and does not have a transmit function or any moving parts.
Different or additional restrictions apply if the appliance or device contains Lithium-ion batteries – refer to the information below

Electronic/electric appliances and devices containing Lithium (including Lithium-ion and Lithium-ion polymer) batteries

Lithium-metal batteries are prohibited. Damaged batteries of any kind are prohibited. Batteries sent by themselves are prohibited. In all other cases, a maximum of two Lithium-ion batteries per parcel is allowed*, providing the special packaging requirements detailed overleaf are met.

*Prohibited when using Bulk Mail, FastPost, ParcelPost Fast, BoxLink or ParcelPost PO Box Priority services.

All Samsung Galaxy Note7 devices are prohibited. Any recalled devices must be returned through a New Zealand retailer.

Liquids not otherwise classified as dangerous Must be packaged in a way to ensure no leakage or breakage of the container.
Radioactive substances Must be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by the International Atomic Energy Agency (e.g. domestic smoke alarms).
Poisons not classified as class 6.1 Dangerous Goods in the IATA Regulations Prohibited item

Must be packaged correctly

Must be sent using a signature required service

Narcotic drugs (where allowable) Prohibited item

Must be sent by an authorised organisation

Must be packaged correctly

Must be sent using a signature required service

Perishable biological specimens and substances not classified as class 6.2 Dangerous Goods in the IATA Regulations  

Must be sent to a recognised laboratory, medical institution, medical practitioner or vet

Must be packaged in accordance with The Guideline for Packaging and Shipping of Infectious Substances by the New Zealand Communicable Diseases Centre

Must be sent using a signature required service

* For Domestic Business sending the below exception exists.

For businesses, where a jewellery item contains any precious metal or stone, up to the value of $2,000 it may be sent if:

  • you are a member of either the JWNZ Association or JANZ (part of NZ Retail Association); and
  • you are set up with a CourierPost account and the item is sent by courier & signature.

For further enquiries contact the CourierPost Business team on 0800 268 743 or apply for a CourierPost accountOpens in a new window.
 

International Services - Conditions of carriage for Restricted items

Item International Air International Courier International Express Courier
Item contents valued at: Letters (inc. postcards and aerogrammes)
All purchasers: up to NZ$250 may be sent

Parcels
Consumer: up to NZ$2000 can be sent

Business with New Zealand Post Account: up to NZ$250 may be sent. If, over NZ$250 but less than NZ$2,000, it may only be sent if Additional Compensation Cover is purchased

Business without New Zealand Post Account (or with one but not using a business consignment note): up to NZ$250 may be sent

Air Registered
All purchaser types: up to NZ$250 may be sent.

Consumer: up to NZ$5000 can be sent

Business with New Zealand Post Account: up to NZ$2,000 may be sent. If, over NZ$2,000 but less than NZ$5,000, it may only be sent if Additional Compensation Cover is purchased

Business without New Zealand Post Account (or with one but not using a business consignment note): up to NZ$2,000 may be sent.

Consumer: up to NZ$10,000 can be sent

Business with New Zealand Post Account: up to NZ$2,000 may be sent. If, over NZ$2,000 but less than NZ$50,000, it may only be sent if Additional Compensation Cover is purchased

Business without New Zealand Post Account (or with one but not using a business consignment note): up to NZ$2,000 may be sent

Stamps (unused) Prohibited item Can be sent (subject to the rules regarding content value above) Can be sent (subject to the rules regarding content value above)
Jewellery, watches, precious metals or stones Prohibited item Can be sent (subject to the overseas destinations rules and the rules regarding content value above) Can be sent (subject to the overseas destinations rules and the rules regarding content value above)
Any collectible (other than coins) or antique or any painting, sculpture or other work of art Prohibited item Can be sent (subject to the overseas destinations rules and the rules) Can be sent (subject to the overseas destinations rules and the rules)
Fragile items Can be sent only if packaged to withstand transport and handling Can be sent only if packaged to withstand transport and handling Can be sent only if packaged to withstand transport and handling
Original copies of identity, travel, ownership or legal documents Prohibited item Can be sent (subject to the rules regarding content value above) Can be sent (subject to the rules regarding content value above)
Electronic/electric appliances and devices containing Non-Lithium-ion batteries

Damaged batteries of any kind are prohibited. Batteries sent by themselves are prohibited.

Non-Lithium-ion batteries must be removed from the appliance or device and be wrapped separately. If the battery cannot be removed, the device can be sent, but only if it is turned off and does not have a transmit function or any moving parts.

Different or additional restrictions apply if the appliance or device contains Lithium-ion batteries – refer to the information below.

Electronic/electric appliances and devices containing Lithium (including Lithium-ion and Lithium-ion polymer) batteries Prohibited item Prohibited item Lithium-metal batteries are prohibited. Damaged batteries of any kind are prohibited. Batteries sent by themselves are prohibited
In all other cases, a maximum of two Lithium-ion batteries per parcel is allowed, providing the special packaging requirements detailed overleaf are met
A Lithium-ion Battery Document - International (ADV550) (PDF - 146KB) must be completed and included with your consignment note
All Samsung Galaxy Note7 devices are prohibited. Any recalled devices must be returned through a New Zealand retailer.
Liquids not otherwise classified as dangerous Must be packaged in a way to ensure no leakage or breakage of the container.
Radioactive substances Must be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by the International Atomic Energy Agency (e.g. domestic smoke alarms).
Poisons not classified as class 6.1 Dangerous Goods in the IATA Regulations Prohibited item Must be packaged correctly Must be packaged correctly
Narcotic drugs (where allowable) Prohibited item

Must be sent by an authorised organisation

Must be packaged correctly

Must be sent by an authorised organisation

Must be packaged correctly

Perishable biological specimens and substances not classified as class 6.2 Dangerous Goods in the IATA Regulations Prohibited item

Must be sent to a recognised laboratory, medical institution, medical practitioner or vet

Must be packaged in accordance with The Guideline for Packaging and Shipping of Infectious Substances by the New Zealand Communicable Diseases Centre

Must be sent to a recognised laboratory, medical institution, medical practitioner or vet

Must be packaged in accordance with The Guideline for Packaging and Shipping of Infectious Substances by the New Zealand Communicable Diseases Centre

Special packaging requirements for sending Lithium-ion (including Lithium-ion polymer) batteries:

  • A maximum of 2 batteries, or 4 cells (single cell batteries), maybe contained in equipment per parcel.
  • Each cell or battery must be under a certain power capacity rating:
    • Each Lithium-ion cell - maximum 20 Watt-hours.
    • Each Lithium-ion battery - maximum 100 Watt-hours.
      (Batteries for most consumer devices are likely to be under this limit eg. mobile phones, laptops, tablet computers, cameras etc. The Wh rating will be printed on the battery or may be stated in the device manual).
  • The device must be switched off and packaged so that it can not move around or be accidentally activated during transport.
  • The device with battery must be in strong external packaging to withstand a 1.2m drop.

If sending within New Zealand, additional requirements are:

  • If the device/equipment is being returned for repair, the battery must be removed and wrapped separately within the parcel if possible. 
  • If the device/equipment is brand new and in the original packaging, send it as it was packed by the manufacturer.
  • If the device/equipment is used, leave the battery inside the device/equipment and ensure that it cannot be switched on.

If sending overseas, additional requirements are:

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Completing documentation fully and accurately

Labels, Forms and Declarations

All information provided to us must be complete and accurate.

If you are sending an item internationally, then you will be required to complete a form containing customs and consignment information.

The type of form will depend on the item’s weight and/or the value of its contents, and on whether you are sending the item as a consumer or a business. In store, small green customs declaration forms and larger, white consignment notes are available for use.

We rely on the contents and value disclosures you make

You acknowledge that we will rely on the information you provide us for safety purposes and for valuation purposes if your item is damaged or lost in transit.

You may not list an item and value for customs, consignment and/or postage purposes, and then claim a different item or higher value from us.

Providing incomplete and/or inaccurate information may reduce your chances of a successful claim if your item is damaged or lost in transit; and may constitute a criminal offence subject to fines and penalties.

How do I package my item?

The general handling and transport processes are the same for all items

As such, we cannot provide any special treatment for items that are:

  • fragile;
  • affected by changes in temperature (for example, certain types of chocolate);
  • simply inadequately packaged.

It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item. 

Your responsibility

By accepting your item, we do not acknowledge that your packaging is sufficient to ensure the item is delivered undamaged.

Wrap to allow for a 1.2m drop

It is your responsibility to ensure that any item is well packaged and can withstand a 1.2 metre drop.

Use common sense, and wrap your items well. Account for the fact that they may be dropped, including on an angle, have items dropped on them, be nudged, placed sideways and/or upside down. Pay particular attention to cushion the corners and consider whether your items would be best protected by the use of an inside and outside container.

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