Manage your business mail
If your business is moving to a new address, you're closing for a short time, or you want to keep your customer data up to date, we have solutions for you.
Redirect business mail
You can redirect your business mail* to an address in New Zealand or overseas, permanently or temporarily.
If you are moving address and not returning, you can permanently redirect your mail for 2, 4, 6 or 12 months. A permanent redirection can be extended past 12 months.
If you plan to return to your usual address, you can temporarily redirect your mail to another address for up to 12 months. A temporary redirection is not extendable past 12 months.
*This service is to redirect NZ Post mail items only. It will not redirect courier parcels, newspapers, circulars or mail, such as hospital appointments, that you may receive through other mail providers like DX Mail.
Hold business mail
With our hold service, everything sent to your business postal address* is kept safe and secure while you are away. We simply hold all the addressed mail delivered to your address for up to 12 weeks including extensions.
*NZ Post is unable to hold parcels over 3kg, mail delivered by other postal operators, and newspapers and circulars.
Keeping customer data current
Keeping in touch with your customers can be challenging. Having up-to-date customer data can help your business stay in contact with customers when you need to contact them or reduce the volume of returned mail to your business.
We can automatically notify you when customers move house or change their details with our Change my details service, which NZ Post offers to your customers for free.
We'll notify your business each time your customers update their details, such as their address, home phone, mobile phone and email. Your customer data will stay current, and you can use it as an opportunity for your business to talk to them about relevant offers and targeted communication.