Change my details

Free service to quickly notify organisations about updated personal information including change of address

Change my details

Free service to quickly notify organisations about updated personal information including change of address

Easy, free & secure

Whether you’re about to move, have already moved, or want to update your email or phone number, using the Change my details service is the quickest way to notify your chosen organisations.

1. Verify

Verify that you are ‘you’ by submitting your New Zealand Driver Licence or New Zealand Passport.

 

2. Change

Update your details such as your address, home phone, mobile phone and email.

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3. Choose

Choose the orgainsation(s) you wish to notify about your new details. 

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4. Submit

We'll send your updated details to your chosen organisations.

What you will need

NZ Driver Licence or passport 

You'll need a New Zealand Driver Licence or New Zealand Passport to verify your identity. Don't have one? Use our Change service at an NZ Post store.

Customer or account number

Your chosen organisations may request your customer, account or card number before you can submit your request, so have these ready.

Know which organisations to notify

Check the list below for the organisations you can notify with this service. 

Organisations you can notify

Frequently asked questions

Yes, you can still use the Change my details service. Just visit your local NZ Post store to complete the form.  

If you already have an NZ Post Business Account

Either contact your NZ Post Account Manager or contact us at [email protected] to find out more.

If you don’t have an NZ Post business account

Contact us at [email protected] and we will help you get set up.

What's next?

Once you have signed up for Change you can also cleanse your current customer details against our NZCOA (New Zealand Change of Address) data to capture any address updates you may have missed. Email [email protected] for more information.

You can also register for free as a consumer customer of Change and see how the service works for your customers before you register with us as a business.

Fees

The only fees we charge are each time one of your customers shares their new details. Talk to your NZ Post Account Manager or email [email protected] to find out more.