We want to help you get your parcel to its destination safely, so we’ve put together some simple guidelines. By following these easy steps, you can help us to:
Protect your parcel against damage while it is being transported and delivered.
Protect other customers’ parcels – you could be liable for damage to other items if it’s caused by inadequate packaging.
Protect our people and equipment against injury or damage.
By accepting your item, we do not acknowledge that your packaging is sufficient to ensure the item is delivered undamaged.
Wrap to allow for a 1.2m drop
Please ensure that any item is well packaged to endure a 1.2 metre drop. On occasion parcels could be dropped, have items dropped on them, be nudged, placed sideways and/or upside down, so it is important that the parcel is packaged safely. We recommend cushioning the corners and consider whether your items would be best protected by the use of an inside and/or outside container.
Internal and external packaging must be designed, constructed, filled, secured and strong enough to withstand the normal conditions of transport, automation and manual handling. This could include shock, vibration, temperature variations and being stacked on or under other items. The item must be packaged to endure a 1.2m drop.
We recommend packaging materials such as:
Handi Bubble Wrap
Shredded or rolled paper
Polyethylene foam sheeting
Dividers (between bottles, jars etc.)
Use internal packaging to make sure items can not move when the parcel is moved / shaken, as this could damage the contents or packaging.
When using boxes, where possible use new packaging as reused boxes can lose strength over time.
When sending heavy items, please make sure they can’t move within the parcel during delivery to avoid damaging the outer packaging.