Follow our handy tips to help you package items so they arrive safely and securely.
When sending an item, it is your responsibility to ensure packaging is secure to prevent damage to the item, postal equipment or other mail, and injury to people handling it. Inadequate packaging could result in you being liable for damages.
Packing material - use your own materials to package your items or choose from our range of packaging materials.
Cushioning/inner packaging - pack cushioning materials around all sides of your item and wrap enough times so you cannot feel the shape of the object. The item should not be able to move around in the box or bag.
Packing or filler - do not use straw, sawdust, wood shavings or any other plant material.
External packaging - cardboard cartons are generally strong enough for items of average size and weight. See the recommended carton grades for details. Wooden crates should be used for heavy items.
Second hand packaging - do not use second hand boxes or bags that have previously been used to carry animal and plant material and soil, for example fruit and vegetable cartons, meat boxes, egg cartons, fertiliser bags.
Sealing parcels - Seal your parcels with a strong, self-adhesive tape. Choose a tape that is at least 38mm wide. See details on sealing parcels.
Multiple items - items packed together in one container should be individually wrapped and separated from each other with cushioning material.
Heavy items - require internal cushioning to prevent movement during delivery as this may damage the outer packaging.
Seal your parcels with a strong, self-adhesive tape. Choose a tape that is at least 38mm wide. It's best to use parcel tape rather than a standard household or stationery adhesive tape as it is stronger.
Apply the tape along the length of the flaps and along the ends to seal the openings of the carton. Never use metal staples.
Sealing large/heavy parcels
For large and/or heavy parcels we recommend you use plastic strapping or binding as well as tape. The strapping should be applied twice from end to end and twice from side to side. The binding should be tight enough to remain in position throughout delivery of the parcel, but should not cut into the edges of the carton.
Strap your parcels individually, not together.
Recommended carton grades
It is important that you choose a carton that's strong enough for your item. The strength of a cardboard carton is usually printed on it.
Most cardboard cartons are single-walled and are available in varying strengths. Heavy, large or especially valuable items should be packed in heavy-duty double walled board for extra protection.
Weight of contents
Grade of carton
High density load*
Up to 5kg
212B or 212C
313C or 623B
2112CB (double wall)
* Items exceeding 250kg per cubic metre (250kg/m3), eg, hardware or auto parts.
How to package various items
The following information provides helpful hints when packaging certain items:
Remove pedals, handlebars and front wheel and pack with the remaining parts in a carton like those used by bicycle manufacturers. These cartons are generally available at bicycle shops but must meet the maximum dimension criteria of the selected service.
Live leeches, silkworms and harmless insects must be enclosed in strong, protective containers which allow the contents to be easily viewed and allow sufficient air to circulate.
Restrictions apply to the sending of these items when sending within New Zealand and internationally. Refer to refer to our list of prohibited and restricted items.
Sending bees within New Zealand
When packaged correctly; live bees can be delivered domestically by NZ Post's extensive delivery network. We strongly recommend using our Courier Upgrade service for next working day delivery. Any parcels sent on Friday should be upgraded for Saturday Delivery subject to Saturday delivery availability to the receiving address.
Please ensure that you check if the receiving address is Rural, as these addresses may take longer to deliver to.
Check out our parcel sending range, available from all Post Shops or here on our website; alternatively contact CourierPost on 0800 268 743 to discuss your specific needs.
Live bees should be enclosed in suitable packaging to remove all risk of injury to anyone in contact with the item. Ventilation should be robust and ensure all contents are contained within the parcel, but provide adequate circulation.
Where food supply is necessary, it should be of “hard candy” type substitute, such that it will not leak from the parcel.
Each item must be clearly marked “Live bees” (or similar) so that it can be easily identified; and please ensure the Post Shop staff or Courier are aware of the contents when the parcel is lodged or collected.
It is acceptable to send bees domestically using the NZ Post packaging range (including upgraded Postage Included Bags) provided the bees are contained within the appropriate ‘cages’ (or similar) with small holes punched in the bag for ventilation.
Completely cover the glass with adhesive tape that can be easily removed. This will help to prevent the picture from being scratched, should the glass break.
Wrap the frame at least twice in bubble wrap or polystyrene foam sheeting, taking care to use sufficient padding to protect the edges.
Protective cardboard corners should be placed over the bubble wrap or foam.
Place the picture between two sheets of solid cardboard or heavy-weight corrugated cardboard and wrap in strong paper. Alternatively, pack in a strong cardboard box with sufficient inner packaging to prevent movement.
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary in store. The required postage and specifications are subject to change.
Cover for loss or damage, prohibited & restricted items