Skip to main content
Contact & support
Missing or damaged parcel
Mail deliveries (hold or redirect)
Issue with NZ Post online shop order
Make a general enquiry
Make a business enquiry
Let us know your business is closing
Enquire about your Express account
Set up Express online booking
Domestic delivery updates
International delivery updates
NZ Post online shop order
How can we help?
I haven't received my order
My order contains damaged items
My order contains wrong items
Which service or product is it related to?
Mail products and services
Account number (TPID)
Please provide your business account number
Please provide some more information regarding your online order
0 / 1000
No files chosen
Maximum 5 files.
2 MB limit.
Allowed types: pdf, doc, docx, jpg, png.
Providing your details means we can connect this email to other calls or emails you've had with our National Contact Centre so we can give you the best possible service. We may also contact you for customer feedback surveys.