NZ Post online shop order

Use this form only for items purchased from the NZ Post online shop.

For other matters, please choose from our enquiry forms.

How can we help?
  • I haven't received my order
  • My order contains damaged items
  • My order contains wrong items
Which service or product is it related to?
  • Domestic parcels
  • International parcels
  • Mail products and services

Customer details


Additional information

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Allowed types: pdf, doc, docx, jpg, png.
Providing your details means we can connect this email to other calls or emails you've had with our National Contact Centre so we can give you the best possible service. We may also contact you for customer feedback surveys.