Fingerprinting

Fingerprinting services are now being trialed at selected New Zealand Post retail outlets.

The New Zealand Police are in the process of moving their Fingerprinting service to New Zealand Post.  Fingerprinting services will not be available at Police Stations in the regions where NZ Post is providing the service.

What the service provides

The fingerprinting service being trialed offers an advanced electronic capture technology that delivers a quality result and is much cleaner than the manual ink process currently used by the New Zealand Police. You’ll be able to get your fingerprints printed on the spot on the United States FBI form or the New Zealand Post form. The manual fingerprints are still available as an exception service.

Some great reasons to get your fingerprints at New Zealand Post

  • Faster and cleaner.
  • The fingerprinting service is $50 for a printed set – any additional sets required will be charged at a reduced price ($5 for each additional electronic print and $30 for additional manual print). These additional prints can only be completed at the time of the original fingerprinting purchase as we do not store these prints.
  • Quality assurance standards have been developed and will be monitored by the New Zealand Police.
  • In the unlikely event that your fingerprints are rejected we offer a free replacement set as per the special conditions listed below.

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What you need to know

  • An appointment needs to be made online or by visiting a branch.
  • Each appointment is for one person only, if you are a family or couple you must book an appointment for each person.
  • You must bring your passport with you or another form of suitable photo identification such as a valid recognised Driver’s License. This is vital as you will not be able to receive official verified prints without identification. This identification must be valid/current.
  • You’ll need to ensure you know the correct fingerprinting template required for your fingerprinting purposes:
    • the NZ Post form is endorsed by the New Zealand Police for this trial and replaces the form they previously provided
    • the FBI form is the FD-258 Civil Fingerprint Card.
    • see our manual fingerprinting information for details on other forms.
  • Providing you with an acceptable set of prints can take a few attempts in some instances so it’s important that you aren’t in a rush.
  • We will use and store the information you provide us when you book an appointment for our service, solely for the purpose of managing your booking.
  • We will not otherwise collect or store any of your personal information, including images of your fingerprints.
  • Our Customer Service Officers (CSOs) will need to physically assist you to capture your fingerprints. To produce quality prints it is best if you let them control the movement of your hand.

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Book your appointment online

Make an online booking at the following PostShops:

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Tips on getting a quality set of fingerprints

Dry skin, worn down or rough skin (generally due to occupation) sweaty hands and other skin conditions can make it difficult for us to get to the level of quality that is acceptable.

  • If your hands are dry or rough we recommend that you use a good quality moisturiser for at least a few days prior to having your prints taken and also minimise your contact with detergents and other chemicals like harsh soaps and cleaning products. Also avoid using hand sanitisers and similar products that contain alcohol.
  • We recommend staying well hydrated prior to coming in to have your prints taken this helps to plump out the skin.
  • It is recommended that before you come in, you should thoroughly clean your hands by washing them using a mild detergent and patting them dry or air drying them. If you have dry or rough hands apply a moisturiser. If you have sweaty hands use an alcohol based hand sanitiser.
  • For eczema, psoriasis or other skin conditions it is likely that you will have recommendations from your health care professional. Use your prescribed treatment as directed.

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Fingerprinting for South Africa documents

New Zealand Post can provide fingerprinting services for South African documents that are non-enabling documents such as: police checks, visa applications, work permits and extensions to stay. Only passports are accepted as valid identification for this service. We cannot provide fingerprinting services for South Africa enabling documents e.g. passports (permanent or temporary), identity documents.

These documents are usually issued specifically to the applicant from South Africa and typically have a unique barcode. This is because South Africa legislation dictates that in foreign countries, only the South African High Commission staff do the identification of applicants and the certification on applications and accompanying photographs.

With the current Auckland trial in the PostShop network, people requiring manual prints for South African enabling documents will need to visit the South African High CommissionOpens in a new window. in Wellington for assistance. We apologise for any inconvenience.

Manual fingerprinting

We have confirmed that an electronically captured and printed set of prints are acceptable for most receiving agencies and unless you require a form that we currently don’t support electronically or your prints are unable to be read by the scanner– all fingerprints will be scanned electronically and stores will provide you with a set of prints to take away.

Within this trial we do not offer electronic fingerprinting for Japan, Egypt or Thailand.

There are some specific forms issued from Canada that we don’t have electronic versions of. We will provide manual ink fingerprinting on your form. If you require this service you will need to go to either the Manukau or Wellesley St PostShops.

It is confirmed that Australia, America, South Africa (non-enabling documents) and Fiji accept fingerprints that have been electronically captured by NZ Post and printed out for you to submit.

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Free replacement fingerprints offer

This offer applies to:

  • Printed fingerprinting onto the New Zealand Post template that is based on the New Zealand Police form.
  • Printed fingerprinting onto the United States FBI form.

In the event that your fingerprints are rejected due to poor quality fingerprinting, we will replace it for free at any New Zealand Post retail outlet offering the fingerprinting service provided:

  • You can present your receipt (which proves the transaction was undertaken).
  • You can show us the letter of rejection you received from the identification authority that you obtained the fingerprints for (that clearly states the reason for rejection being due to poor quality fingerprints) by either bringing it into store, or emailing it to id.apply@kiwibank.co.nz.

Our free replacement fingerprints offer does not apply if the form that you selected at the time of having your fingerprints taken was not acceptable to the identification authority you required your fingerprints for, or if you have altered the printed form in any way.

Fingerprinting requirements are not necessarily the same for each country and each identification authority, so the free replacement fingerprinting does not apply if the fingerprinting was taken for one purpose but is then used for another.

Please note that your application can be rejected for reasons other than non-compliant fingerprinting. We take no responsibility for these rejections.

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