The New Zealand Police are in the process of moving their Fingerprinting service to New Zealand Post. Fingerprinting services will not be available at Police Stations in the regions where NZ Post is providing the service.
- What our service provides
- Reasons to get your fingerprints at NZ Post
- What you need to know
- Fingerprinting for South Africa documents
- Book your appointment online
- Tips on getting a quality set of fingerprints
- Manual fingerprinting
- Free replacement fingerprints offer
The fingerprinting service offers an advanced electronic capture technology* that delivers a quality result. You’ll be able to get your fingerprints printed on the spot on the United States FBI form or the New Zealand Post form. The manual fingerprints are still available as an exception service.
*Please note our Cuba Street location only offers manual fingerprints.
The fingerprinting service is $50 for a printed set – any additional sets required will be charged at a reduced price ($5 for each additional electronic print and $30 for additional manual print). These additional prints can only be completed at the time of the original fingerprinting purchase as we do not store these prints.
- Faster and cleaner.
- Quality assurance standards have been developed and will be monitored by the New Zealand Police.
- In the unlikely event that your fingerprints are rejected we offer a free replacement set as per the special conditions listed below.
- An appointment needs to be made online.
- Each appointment is for one person only, if you are a family or couple you must book an appointment for each person.
- You must bring your passport with you or another form of suitable photo identification such as a valid recognised Driver’s License (a Passport can only be accepted for South Africa ). This is vital as you will not be able to receive official verified prints without identification. This identification must be valid/current. Unfortunately we cannot accept photocopies.
You’ll need to ensure you know the correct fingerprinting template required for your fingerprinting purposes:
- the NZ Post form is endorsed by the New Zealand Police for this trial and replaces the form they previously provided
- the FBI form is the FD-258 Civil Fingerprint Card.
- see our manual fingerprinting information for details on other forms.
- Providing you with an acceptable set of prints can take a few attempts in some instances so it’s important that you aren’t in a rush.
- We will use and store the information you provide us when you book an appointment for our service, solely for the purpose of managing your booking.
- We will not otherwise collect or store any of your personal information, including images of your fingerprints.
- Our Customer Service Officers (CSOs) will need to physically assist you to capture your fingerprints. To produce quality prints it is best if you let them control the movement of your hand.
New Zealand Post can provide fingerprinting services for South African documents that are non-enabling documents such as: visa applications, work permits, extensions to stay and police checks, if you require any further clarification please contact the South African High Commission directly.
These documents are usually issued specifically to the applicant from South Africa and typically have a unique barcode. This is because South Africa legislation dictates that in foreign countries, only the South African High Commission staff do the identification of applicants and the certification on applications and accompanying photographs.
People requiring manual prints for South African enabling documents will need to visit the South African High Commission in Wellington for assistance. We apologise for any inconvenience.
Make an online booking at the following PostShops:
- Kamo PostShop (Whangarei)
- Sunnynook PostShop (North Shore, Auckland)
- Dominion Road PostShop (Auckland)
- Frankton Postshop (Hamilton)
- Tauranga PostShop (Bay of Plenty)
- Havelock North PostShop (Hawkes Bay)
- Inner City PostShop (Palmerston North)
- Cuba Street Post Centre (Wellington)
- Avonhead PostShop (Christchurch)
- Green Island PostShop (Dunedin)
- Cromwell PostShop (Lower South Island)
Dry skin, worn down or rough skin (generally due to occupation) sweaty hands and other skin conditions can make it difficult for us to get to the level of quality that is acceptable.
- If your hands are dry or rough we recommend that you use a good quality moisturiser for at least a few days prior to having your prints taken and also minimise your contact with detergents and other chemicals like harsh soaps and cleaning products. Also avoid using hand sanitisers and similar products that contain alcohol.
- We recommend staying well hydrated prior to coming in to have your prints taken this helps to plump out the skin.
- It is recommended that before you come in, you should thoroughly clean your hands by washing them using a mild detergent and patting them dry or air drying them. If you have dry or rough hands apply a moisturiser. If you have sweaty hands use an alcohol based hand sanitiser.
- For eczema, psoriasis or other skin conditions it is likely that you will have recommendations from your health care professional. Use your prescribed treatment as directed.
We have confirmed that an electronically captured and printed set of prints are acceptable for most receiving agencies and unless you require a form that we currently don’t support electronically or your prints are unable to be read by the scanner– all fingerprints will be scanned electronically and stores will provide you with a set of prints to take away.
We do not offer electronic fingerprinting for Japan, Egypt or Thailand.
There are some specific forms issued from Canada that we don’t have electronic versions of. We will provide manual ink fingerprinting on your form.
It is confirmed that Australia, America, South Africa (non-enabling documents) and Fiji accept fingerprints that have been electronically captured by NZ Post and printed out for you to submit.
This offer applies to:
- Printed fingerprinting onto the New Zealand Post template that is based on the New Zealand Police form.
- Printed fingerprinting onto the United States FBI form.
In the event that your fingerprints are rejected due to poor quality fingerprinting, we will replace it for free at any New Zealand Post retail outlet offering the fingerprinting service provided:
- You can present your receipt (which proves the transaction was undertaken).
- You can show us the letter of rejection you received from the identification authority that you obtained the fingerprints for (that clearly states the reason for rejection being due to poor quality fingerprints) by either bringing it into store, or emailing it to email@example.com.
Our free replacement fingerprints offer does not apply if the form that you selected at the time of having your fingerprints taken was not acceptable to the identification authority you required your fingerprints for, or if you have altered the printed form in any way.
Fingerprinting requirements are not necessarily the same for each country and each identification authority, so the free replacement fingerprinting does not apply if the fingerprinting was taken for one purpose but is then used for another.
Please note that your application can be rejected for reasons other than non-compliant fingerprinting. We take no responsibility for these rejections.