Never miss a delivery - set up a handy collection location
Get your parcels sent to one of our convenient locations around NZ with Parcel Collect.
Easy, free & secure
1. Pick a location
Locations include participating NZ Post retail outlets, Countdown stores and Z Energy stations.
2. Enter location at checkout
When you’re shopping online, enter your new Parcel Collect location at the checkout.
3. Collect it
We’ll email you when your parcel’s ready to collect. You’ll have 10 days to collect it – just show your email and ID.
What parcels can I receive?
We can deliver NZ Post or CourierPost tracked parcels.
Parcels up to 15kg
Parcel Collect locations can take deliveries of parcels up to 15kg.
Up to 50 x 40 x 30cm - about the size of a banana box.
NZ Post & CourierPost only
When shopping online, check the retailer ships with NZ Post or CourierPost.
No dangerous/prohibited goods
For example, no alcohol or tobacco or perishables. See more.
No standard letters
Parcel Collect is for parcels only.
Frequently asked questions
When shopping online, check the retailer ships with NZ Post then enter your Parcel Collect location as your delivery address at the checkout. An example of the correct format for this is:
Parcel Collect address format:
John Smith NZ1234567
Collection: ABC Books
97 Smith Road
Make sure you put your Parcel Collect number in the first line of your delivery address, so we can send you an email notifying you when your parcel is ready to be collected. It is also important to write ‘COLLECTION’ before the Parcel Collect location name so the Courier knows your parcel is for a Parcel Collect customer. When sending items to your chosen Parcel Collect location, ensure that it is either an NZ Post or CourierPost tracked item. Standard shipping costs apply.
You will be sent an email when your parcel is ready to be picked up from your selected Parcel Collect location and you’ll have 10 days to pick it up. If you, or someone else, is picking up the parcel please bring a copy of the notification email (printed or on your phone) along with photo identification: Acceptable forms of ID are: New Zealand passport New Zealand driver's license Overseas passport Kiwi Access card (formerly HANZ 18+ card) New Zealand Certificate of Identity (issued under Passports Act)
I haven’t received an email saying my parcel is ready to pick up from a Parcel Collect location. What should I do?
When your parcel is ready to pick up from a Parcel Collect location, we will send a notification to the email we have stored on your NZ Post account. What you can do:
- Check your SPAM folder.
- Check the email address you have registered for your account.
- Track your parcel using our tracking tool.
- If it is ready to collect from your Parcel Collect location, the parcel status will say ‘Ready to collect’.
You will be emailed when your parcel is ready to collect. Parcels must be collected within 10 days of that email, otherwise the parcel will be returned to the sender.
We’ll send you a reminder email when you have 2 days left to pick up your parcel.
You can have more than one Parcel Collect location. To add another address, sign into your NZ Post account and click ‘create another Parcel Collect address’. When shopping online, enter your preferred Parcel Collect location at the checkout.
What will happen if I order something using my Parcel Collect location and a different courier company is delivering it?
Parcel Collect locations can only be used for parcels being delivered by NZ Post or CourierPost.
If the courier company can’t deliver your parcel, they will get in touch with you to arrange a different delivery address.
What will happen if I provide an incomplete or incorrect Parcel Collect location address when ordering something online?
If you haven’t supplied your Parcel Collect number, or have entered it incorrectly, you won’t get your notification email from us to let you know when your parcel is ready for collection. You can still check where your parcel is using our tracking tool, and it will still go to your chosen location.
If you forget to put COLLECT, it will still get to your chosen location, but it may take longer to arrive.
Be sure to use the address correctly.
I’m collecting an item coming from overseas. What happens if my item needs customs duty or GST added?
If your item is coming from overseas, and Customs Duty or GST needs to be paid before it is forwarded to the Parcel Collect location, we will contact you using the address information we hold about you.
You will be sent an email when your parcel is ready to be picked up from your selected collection location and you’ll have 10 days to pick it up. This email will confirm the address and the opening hours of the Parcel Collect location. You can keep track of your parcel delivery status using our tracking tool.
To operate Parcel Collect, we share personal information with participating Parcel Collect providers, including participating Countdown stores, Wellington Z service stations and NZ Post retail outlets.
We ensure that any time we share personal information with participating Parcel Collect providers we do so securely and we take steps to ensure that all our service providers with whom we share personal information agree to protect the privacy and security of your personal information, destroy that data when it is no longer needed for the purposes for which it was supplied to them and use that data only for the purposes for which it is disclosed. From time to time we may share your personal information in other circumstances where we are specifically allowed to under the Privacy Act 1993 (for example, in cases where the Police ask us for information to assist with its investigation of an alleged criminal offence).