No – Your NZ Post account and data continues to remain secure.  However, your email and password combination has been identified as part of a security breach unrelated to NZ Post, so someone may know and use the combination in other places such as in the NZ Post system.

As part of our ongoing security measures, we’ve identified that an email address and password combination used for an NZ Post account has appeared in data exposed through a third-party security breach.

We don’t know exactly where the data breach has occurred. We do know that the specific email and password combination used to log in to NZ Post accounts have appeared on leaked databases. This data breach hasn’t happened on NZ Post’s systems.

We use industry standard security measures to ensure customer data remains protected. If an email and password combination has been compromised, we prevent it from being used and ask you to choose a different password. This security control ensures our customer data is protected against data breaches.

There are helpful resources available that explain how to keep your information safe online:

• Have I Been Pwned explains how password breaches can occur, and how to check whether your data has been affected on third party websites.
   
• National Cyber Security Centre NZ provides guidance on how to keep your data safe, such as creating strong, unique passwords

For further assistance, head to Contact & Support. Our team are here to help.