Updates to Standard Terms effective 1 May 2026 – summary of changes

From 1 May 2026, some of our Terms and Conditions are changing. These changes are summarised in the table below, including a full copy of what is changing provided as a PDF showing tracked changes. Changes which are more than administrative are highlighted in bold.

General Terms Tracked changes (PDF)
Introduction	Update references to websites and applications
4	Clarify that the customer is required to ensure NZ Post receives the full amount of the invoice e.g. any bank fees are payable by the customer
17	Update reference to contracting out of the Consumer Guarantees Act
20	Clarify that customer non-compliance may result in an administrative charge rather than claiming contractual losses
23	Clarify that any notice of changes will be sent generically (e.g. by a distributed email or as a footnote on invoice)
26	Confirmation from customer that our use of personal information provided for the Services will not breach the Privacy Act
32	Updating notice addressee for sending notices to us
Courier Service Terms Tracked changes (PDF)
9	Amended to allow for changes to Variable Price calculations on 7 days’ notice, rather than changes only available once a month
10	Clarify that additional compensation cover is only available for some services
13	Remove NZ Post’s exclusion of liability for intentional acts
14	Update product name
17(a)	Clarify customer obligations include provision of complete information in a timely manner eg manifest process
International Freight Service Terms Tracked changes (PDF)
Introduction	Clarify that only NZ Post waybills take precedence over the Service Terms
4	Remove NZ Post use of ‘absolute discretion’
5.1(c)	Clarify customer warranty relating to compliance with government regulations
12.2	Clarify that non-compliance may result in an administrative fee charged if incorrect weights, dimensions or distance is declared
Mailhouse Service Terms Tracked changes (PDF)
Introduction	Clarify that services are provided by Datam, which is a business unit not a separate subsidiary of NZ Post.
Footnote	Update naming conventions of Service Schedules.
Payment Service Terms Tracked changes (PDF)
Throughout	Changes to remove inadvertent references to irrelevant documents
7.4	Update reference to relevant website page
10.3	Update reference to contracting out of the Consumer Guarantees Act
16.1	Clarify that restriction on customer assignment includes subcontracting
Postal Sending Service Terms Tracked changes (PDF)
6	Clarify that non-compliance may result in an administrative fee charged if incorrect weights, dimensions or distance is declared
10	Clarify that GST may not be applicable to a compensation payment
12	Remove NZ Post exclusion of liability for intentional acts
13	Update product name
14(a)	Update claim time limits to align with international obligations and previous collateral changes
Footnote	Remove reference to Service Schedules – all postal specifications are set out in the Postal Users’ Guide or International Commercial Postal Users’ Guide