Delivery Partner Leads Programme terms and conditions

All leads must be submitted through the Delivery Partner Leads Programme. Leads not submitted through the programme are not eligible.

If a lead submitted through the Delivery Partner Leads Programme is successfully converted into a new customer (that is, the lead opens an account and starts sending parcels via NZP Domestic or Express services), the Delivery Partner who submitted the lead will receive as commission once the new customer has reached a threshold spend of $1,200 (excl. GST) with any of NZP Domestic or Express services, as follows:

  • 5% of the new customer’s revenue for NZP Domestic and Express services (excluding GST and RUC/VFR) for the 1-year period from the date the customer starts sending, 3% in the second 1-year period, and 1% in year third 1-year period

Commission will be paid quarterly in arrears.

The commission is only payable in respect of leads who do not currently have a New Zealand Post account, or who have a New Zealand Post account but who have had no NZP Domestic or Express trading activity for 12 months or more.

For commission to be payable in respect of a lead, New Zealand Post must be satisfied that the Delivery Partner has made sufficient effort to generate the lead.

As a minimum the Delivery Partner must have:

  • had personal contact with the lead with the aim of warming them up to the possibility of using NZP Domestic or Express services
  • provided information about NZP Domestic or Express services
  • obtained contact information (name and phone number plus any other mandatory fields) for the Sales team to use to contact the lead
  • ensure the lead knows they will receive, and are happy to take, a phone call from a Sales team member, and that the Delivery Partner will receive a commission on the lead's spend with New Zealand Post.

Commission is not payable if the lead is already being explored by a member of the Sales team.

If a lead is submitted by more than one Delivery Partner or other New Zealand Post employee or retail operator, commission will be payable to the person who first submitted the lead through the Delivery Partner Leads Programme.

If there is a dispute:

  • about whether the Delivery Partner has made sufficient effort to generate the lead,
  • about whether a lead was already being explored by a member of the Sales team,
  • because more than one person submitted the lead,

the dispute will be referred to the Sales Manager – SME Customers who is responsible for the leads queue in Salesforce. The Sales Manager will, acting reasonably and, if necessary, after consulting with the affected Delivery Partner(s), decide whether the commission, or other reward is payable, and if so to which person.

Commission will be payable in respect of a lead for the duration of the scheme for the 3-year period as stated prior. If a Delivery Partner’s contract with New Zealand Post expires and is not renewed, or is terminated by either party, the commission payments will cease. 

If New Zealand Post determines (at its sole discretion) that a Delivery Partner:

  • and any other employee, Delivery Partner, agent or other representative of New Zealand Post have colluded or otherwise worked together to obtain the lead's consent to the Delivery Partner receiving a commission on the lead, or
  • has acted fraudulently or in bad faith

to procure commission that would not otherwise be payable having regard to the purpose of the scheme, New Zealand Post may terminate some or all of the commission payments payable to the relevant Delivery Partner under these terms.

New Zealand Post reserves the right to change these terms, or withdraw this scheme, at any time.