Terms and conditions

Read our terms and conditions relating to our services for customers.

Address Verification Service Terms of Use

The address verification service is provided by New Zealand Post. These terms of use set out the commitments we make to people who use the service.

My NZ Post Business

If you are a My NZ Post Business Customer, the following terms will apply.

Change User Terms

The Change service is provided by New Zealand Post.

Counter delivery

You may arrange for items sent via our postal network to be held at a PostShop or PostCentre for collection. Items addressed only to a town are treated as addresses for Counter delivery.

Customer Feedback Survey

NZ Post's aim is to continuously improve our services and we may anonymously use your feedback to promote those services.

Delivery instructions

These terms will apply only in respect of the single parcel detailed and will be cancelled immediately thereafter.

Delivery Partner Leads Programme terms and conditions

Domestic Terms & Conditions

Hold mail

Your mail will be held at a New Zealand Post branch for the period specified by you (up to a maximum of 12 weeks in total including extensions).

Inflight redirection

International Terms & Conditions

Market Research - NZ Post Consumer and Business Communities

Online Missed Delivery Service

Leave my parcel (one-time use)

Leave my parcel is where a recipient provides authorisation for New Zealand Post Limited, Express Couriers Limited (CourierPost and Pace) representatives and delivery agents (“Representatives”) to sign for and leave a parcel without obtaining a signature at the time of delivery.

Parcel Leave (ongoing authority)


PO Box and Private Bag services

Terms and conditions for PO Box and Private Bag services. A PO Box or Private Bag is the secure and convenient way to have your mail delivered.

PO Box and Private Bag services (virtual)

These Terms for your ‘virtual’ PO Box or Private Bag provided by NZ Post and the ancillary services related to it, together with your Application for the Box service, forms a “Box Contract” which is part of your agreement with us and must be read in conjunction with it.

PO Box notification

The notification service provides you with an email alerting you to the presence of a mail item in your PO Box.

Postcode directory

These national and regional Postcode Directories are copyright of New Zealand Post Limited and are provided for your personal use only.


New Zealand Post Limited offers the Redirection service to individuals and business customers temporarily or permanently moving address, so mail addressed to your old address will be delivered to your new address.

Rural delivery

If you live in rural New Zealand, Rural Post can deliver your mail and CourierPost items as well as provide a pick up service for outgoing mail and CourierPost items, free of charge.

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