Courier

Our Courier service allows you to send items to every residential or business street address, PO Box or Private Bag in New Zealand. All items are tracked on an overnight or economy service^[1], with the option to request a signature upon receipt of delivery.

Our Courier service also offers you and your customers a wide range of options, including:

• Parcel Notifications - keep your customers updated with progress on their parcel with notifications by email/SMS
• Saturday Delivery^[2] – give your customers the choice to have their parcel delivered on a Saturday
• Collect my parcel – your customers can have their parcels delivered to one of over 380 Collect my parcel locations
• Leave my parcel - your customers can give us permission to leave their parcel somewhere safe at their place to ensure delivery first time
• Redirect my parcel - your customers can also redirect their parcel to another address within 75km.

_{[1] Overnight and economy delivery timeframes apply once the item has arrived in New Zealand and is cleared through Customs. Applies to services to most major towns and cities only. Delivery to and from some towns and cities and to and from rural or remote areas may take longer.}

_{[2] Saturday delivery dependent on what day the parcel has been released into our network.}

Parcel sending guides

Useful information for sending parcels to New Zealand with NZ Post.

International parcels guide (PDF - 274KB)

International guide to sending (PDF - 1.8MB)

Our manifest standard guide has been created to help ensure you meet NZ Customs and NZ Post requirements: 

Manifest file format user guide (XLSX - 190KB)

A convenient way for your customers to return goods to you.

Online shopping in NZ is growing. For some shoppers, the complexity of returning goods (or the lack of the option to return) can be off-putting. A quick and easy returns service is good for both customer confidence and your bottom-line.

A great returns service can:

• Be a point of difference in a competitive market
• Remove barriers associated with online shopping
• Increase customer confidence
• Improve turnaround time for restocking and reselling returned items.

^{Find out more and get started with returns.}

We offer a range of cost-effective, flexible returns services that work around your business, and offer your customers increased buying confidence. Choose one of our standard services and we can take care of all your returns for a simple monthly fee, or we can build you a tailored returns service.

Bulk mail sending services from NZ Post (more than 300 items)

Find current pricing on our International Bulk Mail Rate card (PDF - 60KB).

Send standard mail & letters (up to 300 items):

_{[1]Delivery timeframes apply once the item has arrived in New Zealand and is cleared through Customs. Applies to major towns and cities only. Delivery to and from rural or remote areas may take longer.}

Envelope layout standards 
When sending bulk business mail, your item must comply with our Bulk Mail Envelope Layout Standard to ensure they are processed with maximum efficiency. 

Quality addressing 
Lower your costs, improve customer relationships and boost the effectiveness of your marketing with high-quality addressing. 

DirectPost
Allows you to pay by deferred payment and is available to NZ Post credit account holders. It can be used to pay for most of our postal services when sending from overseas.

Apply for DirectPost using this application form (PDF - 56KB).

NZ Post Sea & Air Freight 

From sending single items over 30kgs to bulk shipments.

Whether you’re importing or exporting, we have a full range of services, including managed warehousing, sea and air freight, specialist customs clearance and distribution in-market to help you manage your supply chains.

Find out more about freight & warehousing