To receive mail at the ReplyPaid approved format price, it must meet the ReplyPaid approved format envelope layout requirements and maximum size, thickness and weight. Any envelopes not meeting these requirements will be charged at the non-approved format price.
ReplyPaid envelope sizes
Max dimensions (height x length x thickness)
Max weight (including envelope)
Available in approved format
Price (incl. GST)
Medium, e.g. E9, DLE, cheque mailer
130 x 235 x 6mm
Approved format $1.40;
Non-approved format $1.50
Large, e.g. C5
165 x 235 x 10mm
Oversize, e.g. E35
260 x 360 x 20mm
If your envelope is larger than 260mm x 360mm, thicker than 20mm, or heavier than 1kg, it will be charged at parcel rates.
The second step is to apply for a ReplyPaid authority number or word. You cannot have the ReplyPaid authority number or word if that number or word is already being used by someone else or if NZ Post decides it isn’t suitable.
The third step is choosing which type of ReplyPaid layout you would like to use. You have the option of either (1) an approved format, which may make you eligible for a postage discount or (2) a non-approved format.
Once you have completed these steps you can include an approved pre-printed ReplyPaid envelope with your mail, or promote your authority number/word on your stationery, marketing material and business letters. Your customers can then write this on a blank envelope before sending mail to you.
Approved format ReplyPaid envelopes
To meet the approved format layout, your envelope design must meet the following requirements:
Have your ReplyPaid authority number written on one line and located in the sender address/company logo area
Display your business name and NZ Post PO Box or Private Bag address
Have the address printed using black or dark blue type 3 FIM indicia
Have the ReplyPaid and NZ Post button impressions printed using black or dark blue ink
Be a non-window envelope only.
Have the address panel bars(located at each end of the envelope) between 2mm and 5mm wide
Meet the maximum dimensions, thickness and weight requirements to receive the approved format price (130mm high x 235mm long x 6mm thick and 500g in weight). The minimum envelope dimensions for approved format ReplyPaid envelopes are 92mm high x 165mm long.
We will check your ReplyPaid responses to see if it meets these requirements. If it doesn’t, we may not be able to accept or deliver your mail.
We recommend that you talk with us about your ReplyPaid envelope design prior to printing. You can have your layout approved by emailing it to us at [email protected]. We’ll be in touch if we have any queries or need to suggest a change to your design. If everything is ok, we’ll let you know that your design has been approved.
As soon as your ReplyPaid layout design is approved, you can go ahead and have your envelopes printed.
Non-approved format envelopes
A non-approved format means that you can be creative with your envelope design, or allow your customers to handwrite their reply mail. Non-approved envelopes are not eligible for the approved format discount.
A non-approved ReplyPaid response layout may look like this:
NZ Post reserves the right to cancel your ReplyPaid authority number or word at any time.
Once your ReplyPaid authority number or word is cancelled, please inform your customers that the number or word is no longer to be used. You’ll continue to be charged for any business mail received using your ReplyPaid authority number or word after it has been cancelled.
Notifications & prices
When you receive ReplyPaid responses, we’ll leave a card in your NZ Post PO Box or Private Bag to let you know how many responses you’ve received and the amount you need to pay.
If you have an NZ Post Account, we will charge the payment to your account.
The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. They are also available for reference at PostShop stores and selected New Zealand Post retail outlets.
Delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to and from rural or remote areas may take longer.
The required postage is the value of postage required for New Zealand Post to carry the item. Actual price paid may vary in store. The required postage and specifications are subject to change.
Cover for loss or damage, prohibited & restricted items