New Zealand Change of Address (NZCOA)

With the NZCOA you can keep in touch and reconnect with customers even when they’ve moved house or changed postal address.

Or were you after: 

Selling to existing customers is far cheaper than finding new ones. But with over 400,000 people moving each year, it can be a challenge keeping in touch.

That’s why you need the NZCOA database - the accurate and up to date information for correcting and verifying your direct mail address lists.

The NZCOA draws data from the New Zealand Post redirection service. As well as helping you keep in touch with customers, it can also help manage the amount of ‘Gone No Address’ mail you receive. New Zealand is home to a highly mobile population, so returns are a fact of life. However, by utilising the NZCOA we can help identify potential problems and may be able to help fix them, thereby reducing the amount of time, money and opportunities wasted on ‘Gone No Address’ mail.

Pricing

Our license models have the flexibility to suit all types of clients, from service re-sellers, to end-users, and list owners. All licensees provide a monthly audit and usage log to New Zealand Post, except for Internal Business Licence – Model 1.

Full NZCOA terms and conditions can be found in your New Zealand Change of Address agreement.

For companies with their own customer mailing lists

Licence type Cost Licence Agreements Required*
Internal Business License – Model 1
Use within an organisation only. For mail list verification and correction.
$15,000 per annum

Agreement (PDF- 107KB)

End User Schedule (PDF - 83KB)

Internal Business Licence – Model 2
Use within an organisation only. For mail list verification and correction.
$2.50 per matched record (Annual minimum charge $2500 (excl GST) payable on the anniversary of the date of the agreement)

Agreement (PDF - 107KB)

End User Schedule (PDF - 83KB)

Bureau/Mailhouse
For cleansing a database.
P.O.A Ask your data bureau or mailhouse if they offer NZCOA as a bureau service or call 0800 804 307 for a list of service providers.  

All prices are in New Zealand Dollars and exclude GST'

* Please note that no amendments proposed by you apply, unless different terms are specifically agreed with you by one of our General Managers.

All prices are in New Zealand Dollars and exclude GST. There is an annual minimum purchase of $2500 (excluding GST) payable on the anniversary of the date of the agreement. Of the amount charged for each record (Bureau Service Provider, Commercial List owner Data Cleansing) you retain 50% of the fee and pay New Zealand Post Limited the other 50%.

Next steps

  • Email datasolutions@nzpost.co.nz, call Ingrid Ropeti 027 562 8375 or Jo Davidson 027 241 3814 for more information, alternatively.
  • Talk to your New Zealand Post Account Manager about your marketing objectives.