We know mistakes happen. Here’s why this Surcharge matters: 
 
To fairly compensate our delivery partners  
Larger items require more from our delivery partners who collect and deliver them, from more space in the van to more effort to get to their delivery address. This charge allows us to recognise the extra work involved and compensate them fairly.
 
For our team's safety 
We are working to reduce the volume of oversized parcels in our network to help keep our teams safe while handling these items. 

To keep our network running smoothly 
Oversize items cause strain on our network due to the additional processing time associated with manual handling of these non-compliant items. This can slow things down. To ensure we are working as efficiently as possible, we identify oversize parcels within our network to make senders aware and help us run a more efficient and reliable service. 

To correctly charge for our service  
There is a higher cost to NZ Post to process non-compliant larger items. The Oversize Surcharge helps recover some of that cost.