Going on holiday? Hold your mail

We can hold your mail for up to 12 weeks so you can get it all when you come back. 

Going on holiday? Hold your mail

We can hold your mail for up to 12 weeks so you can get it all when you come back. 

How to apply

Apply online at least 3 working days before you want the hold to start.

1. Verify details & ID

Log in to your NZ Post account (or create a new account –it’s easy and free). Verify your personal details with either a NZ Passport or NZ drivers license.

2. Enter hold details

Enter the dates you want us to old your mail for (from 1 week to 12 weeks), and pay the hold fee by credit or debit card.

3. Get confirmation

We'll send you an email confirmation once the request has been submitted. It takes 3 working days if you applied online, or 5 if done at a NZ Post retail outlet.

Hand inserting large envelope into mailbox
Hand inserting large envelope into mailbox

Away for longer than 12 weeks?

If you're going away or moving somewhere for longer than 12 weeks, you may prefer to use our Mail redirect service where your mail will be redirected to your new address.

What items will you hold for me?

We hold mail addressed to an address, not to a person's name. More about the items we hold in terms and conditions.

Letters and standard mail

We hold NZ Post mail items only. This doesn’t include mail, such as hospital appointments, that you may receive through other mail providers like DX Mail.

Items under 3kgs

We can only hold NZ Post mail items under 3 kgs. Couriers manage heavier parcels. To redirect a courier parcel, you can use the tracking tool

No courier parcels

We can only hold NZ Post mail items – not CourierPost items. Couriers manage these items. To redirect a courier parcel, you can use the tracking tool

Hold service fees

Duration (week) Online (including 30% discount) NZ Post retail outlet
Household Senior citizen Household Senior citizen
Up to 1 $3 Free $5.50 Free
Up to 2 $7 Free $11 Free
Up to 3 $11 Free $16.50 Free
Up to 4 $15 Free $22 Free
Up to 5 $19 $8 $27.50 $12.50
Up to 6 $23 $10 $33 $15
Up to 7 $26 $12 $38.50 $17.50
Up to 8 $30 $14 $44 $20
Up to 9 $34 $15 $49.50 $22.50
Up to 10 $38 $17 $55 $25
Up to 11 $42 $19 $60.50 $27.50
Up to 12 $46 $21 $66 $30
  • Fees include GST and 30% discount
  • Online requests must be for a minimum of 2 days
  • A minimum $5.50 fee applies to requests under 7 days
A man and a woman checking boxes
A man and a woman checking boxes

Holding business mail

Find out how to apply for a business mail hold, what the fees are and how it works.

Frequently asked questions

You can cancel or extend your hold my mail service at any time during the hold period

Holds set up online

These can be cancelled or extended both online or at your NZ Post retail outlet

Holds set up at an NZ Post retail outlet

These can only be cancelled or extended at your NZ Post retail outlet.  
 
Want to change the hold?

If you decide to return early or stay away longer, you can amend your hold to reflect the new date of your return. We'll need 3 working days’ notice to action any amendment or cancellation requests. 

If you have paid for a hold my mail service request and cancelled it before it starts, you are eligible for a refund. Please call us for further details. 

Mail delivery will resume at your address & any mail that has been held will be delivered on the first day of your normal mail service. 

To hold your business mail, you will need to fill in an application at a NZ Post retail outlet, find out more on hold business mail.

You shouldn’t be receiving mail if your mail hold has started. The items you are receiving may be ones our hold my mail service doesn’t apply to. If you are still receiving NZ Post mail items, please call us and we will look into this as soon as possible.  

 

You can put your mail on hold so that you don't have to worry about your mailbox overflowing while you're away. You can do this by simply logging into your New Zealand Post account, or at your local NZ Post retail outlet.

The hold my mail service enables you to hold all mail sent by NZ Post with the following stamps:

Image


If you receive mail (e.g. hospital appointments) through other mail providers such as DX Mail, please contact them to also hold your mail.


Before you start

To set up hold my mail service for your household, you will need the following:

  • New Zealand Post account
  • New Zealand Drivers Licence or New Zealand Passport
  • Credit card to pay the Hold service fee
  • EFTPOS or cash is available when lodging the request at a NZ Post retail outlet

When applying online, you will need to provide your drivers licence number.

Please allow at least three working days before you want the hold to start.

All mail addressed to the address is held regardless of the name on the mail. It is not possible to hold mail for yourself or anyone else.


Hold terms and fees

We can hold your mail from a minimum of one day up to a maximum of 12 weeks. A minimum fee of $5.50 applies to all hold orders under seven days.

Mail hold is free for senior citizens (65+ years) up to 4 weeks

Visit the Hold my mail for information about fees for the Hold my Mail service.


Next steps

If you have applied online, we will notify you by email whether it has been accepted, rejected or cancelled.

If your application was completed at an NZ Post retail outlet, we will only phone you if it has been rejected or cancelled.


Making changes

You can amend or cancel your hold my hail service at any time during the Hold period, both online or at your local PostShop.

If you decide to return early or stay away longer, you can amend your hold to reflect the new date of your return. We'll need 3 working days notice to action any amendment or cancellation requests.


Expiry of the hold period

At the end of the hold period, mail delivery will resume at your address. Any mail that has been held will be delivered on the first day of your normal mail service.


Terms and Conditions
  • Held mail cannot be accessed for the duration of the Hold Service term. 

  • New Zealand Post reserves the right to accept, reject or cancel your Hold Service at any time. You will receive an email to confirm that your Hold request has been accepted, rejected or cancelled, if you submitted your Hold request online. If you've put your mail on hold at your local NZ Post retail outlet and we have rejected or cancelled your Hold request, we will notify you by phone. 

  • We will use reasonable care and skill in providing the Hold service, but to the maximum extent permitted by law, New Zealand Post's liability for any loss or damage however caused in providing this service is limited to refunding the fee (if any) you have paid us for the service. 

  • For further details on our terms for the Hold service, please read the full Terms and Conditions