Parcel delivery services

Delivery update

We are now aiming to deliver new parcels in our network in line with our usual service standards. There are still delays to international parcels arriving into NZ from overseas. We are working to have the majority of international parcels, once received into NZ Post, delivered within 5 days. To help us help you, please only contact us for international parcel queries if it’s been more than 7 days since our Tracking tool shows ‘International arrival’. 

We aim to get back to you in three working days.

About this form

  • This form should take no more than 10 minutes to complete
  • You can attach pictures or scans of the postage receipt and/or proof of purchase for the contents you are claiming for
  • This is a legally binding document, so please read the terms and conditions
Are you, or are you acting on behalf of, the sender or receiver?

TXN number appears on label as illustrated

Number is after 'TXN NO :'

Sender details
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Receiver details
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Did you purchase additional compensation cover?
Additional information
Maximum 5 files.
2 MB limit.
Allowed types: pdf, doc, docx, jpg, png.
Terms and conditions

If you fill in this form you agree with the following declaration: I declare that to the best of my knowledge the information provided on this form is true and correct. Furthermore, I am aware that if I make a false statement, I may be prosecuted for a criminal offence.

Your personal information is being collected by New Zealand Post for the purpose of investigating, and making a decision on, your claim for compensation. This information may be disclosed to third parties in the course of our investigation. You have the right to see and correct the information we hold about you by contacting our National Contact Centre Opens in a new window.  or writing to us at:

The Manager
National Contact Centre
FreePost 55785
Private Bag 208038
Highbrook

Providing your details means we can connect this email to other calls or emails you've had with our National Contact Centre so we can give you the best possible service. We may also contact you for customer feedback surveys.