Delivery Partner Leads Programme

NZ Post are committed to ensuring that all our delivery partners’ revenue is viable and sustainable. One of the ways that we’re improving revenue opportunities is by relaunching the scheme by which you can submit possible new business leads, and we’re extending this opportunity to all NZ Post Delivery Partners.

The new Delivery Partner Leads Programme makes it easier than ever before to submit leads and receive commission for new customers through the new online form. All leads must be submitted through the Delivery Partner lead form. Leads not submitted through the form are not eligible to receive commission.

All NZ Post Delivery Partners can access the Lead Programme to generate new business leads and earn commission if the leads convert to NZ Post services as a result. 

Access the Leads programme by visiting www.nzpost.co.nz/leads on your mobile device or scanner. You can also scan the QR code to take you directly to the programme.   

For easy future access, it’s a good idea to save the Delivery Partner Leads Programme to your Favourites/Bookmarks. This only takes a few seconds. 

If using Google Chrome: 

You could also set the programme as your Chrome home screen when you tap Home if using an Android device. 

If using Microsoft Edge, follow these steps to change your home screen: 

It’s easy! Simply open the programme from your saved home screen shortcut, or Favourite/Bookmarks bar and enter the information requested, including:

• Name and contact details of your lead
• Products that they may be interested in
• Number of parcels they currently send per week
• Their annual spending on parcel sending
• Their current courier provider
• Your region
• Your Delivery Partner ID
• Your email address
• Confirmation that you have the customer’s consent to submit this lead and you have told them that you may receive a commission from the lead

Once you submit a lead, you don’t need to do anything further. The Sales team pick up the process from here. They will review your lead, make contact with the customer and take them through the new business proposal and on-boarding process. You will receive updates via email informing you of the progress of that lead. 

If a lead submitted through the programme is successfully converted into a new customer (i.e. the lead opens an account and starts sending parcels via NZ Post domestic Courier or Express services), the Delivery Partner who submitted the lead, and qualifies for the commission based on sufficient effort made to generate the lead (further details below), will receive a commission once the new customer has reached a threshold spend of $1,200 (excl GST) with any of NZ Post Domestic parcel (Courier only, excludes Postal parcels) or Express services, as follows:

• 5% of the new customer’s revenue for NZ Post Domestic parcel (Courier only, excludes Postal parcels) and Express services (excluding GST and RUC/VFR) for the 1-year period from the date the customer starts sending, 3% in the second 1-year period, and 1% in year third 1-year period

For commission to be payable in respect of a lead, NZ Post must be satisfied that you have made sufficient effort to generate the lead.​

As a minimum you must have:​

• had personal contact with the lead with the aim of warming them up to the possibility of using NZ Post Domestic parcel or Express services​
• provided information about NZ Post Domestic parcel or Express services​
• obtained contact information (name and phone number plus any other mandatory fields in the programme) for the Sales team to use to contact the lead​
• ensured that the lead knows they will receive, and are happy to take, a phone call from a Sales team member and that you may receive a commission from services they use.

Any applicable commission payments will be included in your usual monthly NZ Post contract payment. 

The commission will be payable in respect of leads who do not currently have a New Zealand Post account, or who have a New Zealand Post account but who have had no NZ Post Domestic parcel or Express trading activity for 12 months or more, so you may still be eligible to earn a commission on the lead.​ 

Commission is not payable if the lead is already being explored by a member of the Sales team.​ You will be informed by email should this happen. 

If a lead is submitted by more than one Delivery Partner and/or NZ Post employee or retail operator, commission will be payable to the person who first submitted the lead through the programme.​ Any disputes in this process will be referred to the Sales Manager – SME Customer for further review. 

Here are some things to look out for to spot a new lead:

• Customers who are not currently using NZ Post
• May express dissatisfaction with current delivery provider
• Customers who appear to be running a business
• Customers who appear to send many parcels

If your contract with NZ Post expires and is not renewed, or is terminated by either party, the commission payments will cease. 

The new programme offers increased commission percentage payments, over a three year period. NZ Post can choose to make changes or withdraw the existing programme ‘with two weeks’ notice’ under the Courier Owner Driver Agreement.  NZ Post is instead providing existing participants with 12 months notice of our intention to withdraw the existing programme. (Any leads which have been accepted within the last three years will be converted and paid at the new programme rates). For full details, please view the Delivery Partner Leads Programme terms and conditions.  

Understanding what services we offer, and who they serve best can make a big difference to your discussions with a potential new customer. A positive first impression can boost your revenue thanks to this incentive. You can find more information using the following links: 

• NZ Post Business services - www.nzpost.co.nz/business   
• NZ Post shipping in NZ - www.nzpost.co.nz/business/shipping-in-nz 

   

For full details, please view the Delivery Partner Leads Programme terms and conditions.