Our Parcel Collect service

If you miss parcel deliveries because you can’t always be at home, Parcel Collect could be the ideal solution for you. It means you can have your parcels delivered to over 260 handy locations nationwide, including participating Countdown stores, Wellington Z service stations, NZ Post retailers and CourierPost depots.

Simply use your Parcel Collect address as your delivery address when shopping online and we’ll let you know via email when your parcel arrives at your chosen Parcel Collect location. You’ll have 10 days to pick it up, so you can choose to pop by whenever it suits you.

Parcel Collect locations

Wondering if there's one near home or work? You can search now and sign up to Parcel Collect later.

How Parcel Collect works

The first thing you need to do is sign into an NZ Post account, if you don't have an account yet you can register here. To create a Parcel Collect address:

  • Sign into your NZ Post account
  • Click ‘create an address’
  • Type in your address or city to find your nearest Parcel Collect location
  • Select the Parcel Collect address that you want to start sending parcels to
  • Click ‘create a Parcel Collect address at this location’ to save this delivery address.

You can have more than one address

You can have more than one Parcel Collect address. All you need to do is sign into your NZ Post account and click ‘create another Parcel Collect address’.

Using your Parcel Collect address

When shopping online, check the retailer ships with NZ Post then enter your Parcel Collect address as your delivery address at the checkout. An example of the correct format for your Parcel Collect address is:

John Smith NZ1234567
COLLECTION: ABC Books
885 Smith Street
Kelburn
Wellington 6012

Make sure you put your Parcel Collect number in the first line of your delivery address, so we can send you an email notifying you when your parcel is ready to be collected. It is also important to write ‘COLLECTION’ before the Parcel Collect location name so the Courier knows your parcel is for a Parcel Collect customer.

When sending items to your chosen Parcel Collect location, ensure that it is either an NZ Post or CourierPost tracked item. Standard shipping costs apply.

Collecting your parcel

You will be notified by email when your parcel is ready to be picked up from your selected Parcel Collect location and you’ll have 10 days to pick it up. This email will confirm the address and the opening hours of the Parcel Collect location. If you, or someone else, is picking up the parcel please bring a copy of the notification email (on phone or printed) and photo ID (such as a driver licence or passport).

Before you use Parcel Collect

Delivery to a Parcel Collect location is only available for tracked NZ Post and CourierPost parcels. So, when you’re shopping online, please make sure you check who the retailer ships with first. Please also check out our list of exclusions below.

Parcel Collect exclusions

The Parcel Collect service can’t be used for:

  • Standard letters
  • Parcels that are heavier than 15kg
  • Parcels that are greater than 50cm x 40cm x 30cm cm in dimension
  • Parcels that are damaged or not packaged correctly
  • Dangerous goods, perishables, prohibited or restricted items (e.g Alcohol or Tobacco)
  • Parcels not delivered by NZ Post or CourierPost
  • Untracked items

With whom and for what purposes do we share personal information?

To operate Parcel Collect, we share personal information with participating Parcel Collect providers, including participating Countdown stores, Wellington Z service stations, NZ Post retailers and CourierPost depots.

We ensure that any time we share personal information with participating Parcel Collect providers we do so securely and we take steps to ensure that all our service providers with whom we share personal information agree to protect the privacy and security of your personal information, destroy that data when it is no longer needed for the purposes for which it was supplied to them and use that data only for the purposes for which it is disclosed.

From time to time we may share your personal information in other circumstances where we are specifically allowed to under the Privacy Act 1993 (for example, in cases where the Police ask us for information to assist with its investigation of an alleged criminal offence).