The holidays made easier
Whether you’re sending or receiving, with our new photo proof of delivery service you can be sure your parcel is delivered right where you want it, every time.
The holidays made easier
Whether you’re sending or receiving, with our new photo proof of delivery service you can be sure your parcel is delivered right where you want it, every time.
Introducing photo proof of delivery
We're excited to introduce our new addition to the tracking tool, now offering a photo on delivery for signature-required parcels. No need to search for your package, our delivery partners will take a photo of the parcel in its secure delivery location. Online shopping just got even more convenient.
Transparent delivery
Clear photo proof ensures secure delivery, so you know exactly where your parcel is as soon as it leaves our hands.
Streamlined service
Enhance your Signature Required packages with visual confirmation. Peace of mind, for sender and receiver.
Privacy protection
Parcel labels with your information are securely cleansed of any potential identifying features.
Easy to see, easy to use
For customers with a one-time or ongoing Leave my parcel authority, a photo will be added to your tracking information as soon as your parcel is delivered. Simply use the tracking tool on our website to view your photo proof of delivery.
Extra safe, extra secure
Your safety matters to us. That's why only you will access the photo of your delivered parcel - via your tracking info. Our photos are automatically blurred, using software which conceals label details and any other identifying information.
You have full control
Your privacy is our number one priority. You can remove the photos of your delivery from our website at any time.
Simply fill out a photo removal request form, and our Customer Advocacy team will be in touch soon to confirm the removal.
Frequently asked questions
The photos for Signature Required parcels with a Leave my parcel authority can be accessed via the NZ Post Tracking tool.
No, NZ Post will not be providing the photographs to anyone outside of the Tracking tool. Photos are only available on the NZ Post Tracking tool.
If your parcel has been delivered, but the photo shows the wrong delivery location, or you have any other issues with your delivered parcel, please let us know! Fill out a Parcel Enquiry form, so we can sort this out.
Photo on delivery is only available for Signature Required parcels where the Leave my parcel service has been used. In rural areas we may also experience connectivity challenges and your photo can take a little extra time to get back to us. If that’s the case we will tell you there’s a photo coming soon.
You can fill out a photo removal request on behalf of your customer, simply provide the receiver details, as well as your own, and the Customer Advocacy team will be in touch.
You can fill out a photo removal request on behalf of someone else. Simply provide their delivery details, as well as your own, and the Customer Advocacy team will be in touch.
Photo removal requests can be made at any time, by filling in the photo removal request form. This is sent on to the Customer Advocacy team, who will be in touch soon to confirm the removal.