All the convenience, none of the stress
Online shopping just got even more convenient. With our new photo proof of delivery service, you know exactly where your parcel has been delivered, every time.
All the convenience, none of the stress
Online shopping just got even more convenient. With our new photo proof of delivery service, you know exactly where your parcel has been delivered, every time.
Introducing photo proof of delivery
We're excited to introduce our new service, allowing you to view a photo of your delivered parcel on our website or Mobile app tracking tool. This service is available on Courier Signature Required (with a one-time or ongoing Leave my parcel set) and Courier Photo Required parcels. No need to search for your package, our delivery partners will take a photo of the parcel in its delivery location.
Transparent delivery
When you can't be home to receive your parcel, a clear photo proof of delivery gives you peace of mind that your parcel has been delivered, and you know exactly where it’s been left.
Streamlined service
Enhance your Courier Photo Required and Courier Signature Required parcels (where a one time or ongoing Leave my parcel request is set) with visual confirmation. Delivered first time around with visibility of delivery.
Privacy protection
Parcel labels with your information are securely cleansed of any potential identifying features.
Easy to see, easy to use
Where your expected online purchase is being sent on a Courier Photo Required or Courier Signature Required service (with a one-time or ongoing Leave my parcel authority), a photo will be added to your tracking information as soon as your parcel has been delivered. Simply use the tracking tool on our website or Mobile app to view your photo proof of delivery.
Extra safe, extra secure
Your safety matters to us. That's why only you and the sender will be able to access the photo of your delivered parcel - via your tracking info. Our photos are automatically blurred, using software which conceals label details and any other identifying information.
You have full control
Your privacy is our number one priority. You can remove the photo of your delivery from our tracking tools via our website or Mobile app at any time.
Simply fill out a photo removal request form, and our Customer Advocacy team will be in touch soon to confirm the removal.
Frequently asked questions
The photos for Courier Photo Required and Courier Signature Required parcels (with a Leave my parcel authority) can be accessed via the NZ Post Tracking tool.
No, NZ Post will not be providing the photographs to anyone outside of the Tracking tool. Photos are only available on the NZ Post Tracking tool.
If your parcel has been delivered, but the photo shows the wrong delivery location, or you have any other issues with your delivered parcel, please let us know! Fill out a Parcel Enquiry form, so we can sort this out.
Photo proof of delivery is only available for Courier Photo Required, or for Courier Signature Required parcels where the Leave my parcel service has been used. In rural areas, we may also experience connectivity challenges and your photo can take a little extra time to get back to us. If that’s the case, we will tell you there’s a photo coming soon.
You can fill out a photo removal request on behalf of your customer, simply provide the receiver details, as well as your own, and the Customer Advocacy team will be in touch.
You can fill out a photo removal request on behalf of someone else. Simply provide their delivery details, as well as your own, and the Customer Advocacy team will be in touch.
Photo removal requests can be made at any time, by filling in the photo removal request form. This is sent on to the Customer Advocacy team, who will be in touch soon to confirm the removal.
Couriers delivering parcels on a Photo Required service will capture a photo upon delivery of the item, which the sender and receiver can see using NZ Post tracking tools. On a Signature Required service, Couriers will capture a photo on delivery where the receiver has set a one time or ongoing Leave my parcel (Authority to Leave) request.