The Postal Users' Guide forms part of the Public Contract. It contains the detailed specifications for each of our individual delivery services. It also sets out a number of terms and conditions that you must understand, and requirements that you must meet, before using our services.
- Download the Postal Users' Guide (PDF - 826KB)
International Commercial Postal Users' Guide (ICPUG)
This version of the Postal Users’ Guide (ICPUG) contains the Terms and Conditions for business customers sending on our international services. It should be read in conjunction with the general Postal Users’ Guide (particularly in relation to compensation, restricted and prohibited items, etc.)
- Download the International Commercial Postal Users' Guide (PDF - 538KB)
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