Sign up for a RealMe account. This is New Zealand’s secure online identity verification service, officially backed by the NZ Government and created in partnership by the Department of Internal Affairs and NZ Post.
The NZ Post website uses encryption technology to keep information sent through our website safe. All stored customer data is protected with passwords, user log-ons and other security procedures.
We will never ask for any personal information by email (including usernames, credit card numbers and passwords).
How you can protect yourself
Valuable and sensitive items are posted through our network every day. Below are tips on how you can keep your items safe and secure.
Regularly check your mailbox.
Shred any documents that contain personal or sensitive financial information rather than disposing them in the trash or recycling.
Change your account passwords frequently.
Make sure you use strong passwords containing a mix of letters, numbers and symbols.
Never give out your personal information to someone you do not know or trust, online or in person.
Treat your personal details like you would treat your wallet and other valuable possessions.
Never send personal sensitive information, and credit card numbers via email.
Learn about common types of scams and red flags to look out for.
You receive a letter in the post from an overseas lottery or sweepstakes company advising that you have won a large sum of money. Typically you will be asked to transfer money to a bank account in order to claim your prize. There are no lotteries that give out winnings to people who do not buy tickets and you should not have to pay a sum of money in order to claim a prize.
Tip: If you do not know about the lottery or you did not purchase a ticket, do not make contact.
You receive a letter in the post from somebody from an estate company. The letter states that you are the beneficiary of a large sum of money from a long lost relative who has passed away. Typically the offer will ask you to send legal fees or some form of tax in advance of receiving your inheritance. Usually they will ask for funds to be sent to them via money transfer agents like Western Union or Money Grams.
Tip: If you have not physically met the person you are sending the money to or the person that has passed away, do not make contact.
You receive an email from a bank or another trustworthy organisation asking you to update your personal details. The email will appear genuine and will state they require your details for such things as:
Verifying your account.
Protecting you from fraud.
Offering you a refund.
Typing in your pin and password will give the scammers access to your money and identity.
If you receive a message from a +61 number, purporting to be a warning about a parcel problem or delay, please forward the message to 7726 (DIA’s reporting line). More information available at www.7726.govt.nz.
Should you still have any security concerns, or have received something else that you are unsure of please contact us: [email protected]