Hold my mail

Hold your mail so you don't have to worry about your mailbox overflowing while you're away.

Here's how Hold works

Hold details

  • New Zealand Post is unable to hold ParcelPost Tracked, CourierPost and items over 3kg. Mail delivered by other postal operators and newspapers and circulars can’t be held.
  • Held mail cannot be accessed for the duration of the Hold Service term.
  • Hold requests entered online must be for a minimum period of 2 days.
  • New Zealand Post reserves the right to accept, reject or cancel your Hold Service at any time. You will receive an email to confirm that your Hold request has been accepted, rejected or cancelled, if you submitted your Hold request online. If you've put your mail on hold at your local PostShop and we have rejected or cancelled your Hold request, we will notify you by phone.
  • If you have paid for a Hold Service request and cancelled it before it starts, you are eligible for a refund. Please contact our National Contact Centre for further details.
  • We will use reasonable care and skill in providing the Hold service, but to the maximum extent permitted by law, New Zealand Post's liability for any loss or damage however caused in providing this service is limited to refunding the fee (if any) you have paid us for the service.
  • For further details on the Hold service, please see the Terms and Conditions.

Creating a new hold

To set up your Hold for a household or business, you will need:
  • To register or sign in with a New Zealand Post account
  • Your New Zealand Drivers Licence or New Zealand Passport
  • A credit card to pay the Hold service fee. Online rates include 30% discount
  • To apply at least three working days before you want the Hold to start

Update an existing hold

You will need:
  • To sign in with a New Zealand Post account
  • A credit card to pay any fees that apply

If you have put mail on hold at your local PostShop, you’ll need to go back to your local PostShop to action your request.


Hold fees

Duration (week) In a PostShop Online (including 30% discount)
Household Senior citizen Household Senior citizen
Up to 1 $5.50 Free $3 Free
Up to 2 $11 $7 Free
Up to 3 $16.50 $11 Free
Up to 4 $22 $15 Free
Up to 5 $27.50 $12.50 $19 $8
Up to 6 $33 $15 $23 $10
Up to 7 $38.50 $17.50 $26 $12
Up to 8 $44 $20 $30 $14
Up to 9 $49.50 $22.50 $34 $15
Up to 10 $55 $25 $38 $17
Up to 11 $60.50 $27.50 $42 $19
Up to 12 $66 $30 $46 $21

Fees include GST and 30% discount